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CV Recruitment and Human Resources Officer Customer Services Representative in Maputo Mozambique

 
Recruitment and Human Resources Officer Customer Services Representative in Maputo Mozambique

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CV/Resume ID no.: 100134

Location (Residence): MAPUTO, Mozambique
Citizenship: Mozambique
 
Languages:
  Native: English Zimbabwe
  Other: Portuguese Standard
 
Education & Experience: Work Authorization & Relocation:
Education:
  High School in ARTS

Years of Experience: 6 years
Authorized to work in:
   Mozambique
Present Location:
   MOZAMBIQUE, MAPUTO
Relocation:
   Zimbabwe
 
Expertise
Category Subcategory Ability Experience
Human Resources Recruitment Experienced 11 years
Administration Customer Service Experienced 6 years
Administration Receptionist Experienced 6 years
 
CV/Resume Details
 
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

PERSONAL PROFILE

I am a reliable, enthusiastic and self-motivated person, who is also an exceptionally quick learner. I am an experienced professional with excellent people skills and a passion for quality client delivery. I am able to work on my own initiative and am an effective team player with excellent communication skills and determination to enable success. I am currently seeking a position that will utilize my skills and continue my development.

2. Work Experience - CV/Resume Part 2 [Mandatory]

WORK EXPERIENCE

Jan 2008 Nov 2008 GAME MAPUTO
Customer Services Representative
Timelessly solving customer complaints and queries via telephone and face to face
Ensuring efficient and quality client and goods delivery tocustomer
Data Capturing
Verifying authentic and fraudulent customer account information using in-house database
Adhering to DPA and reporting back to General Mangaer
Debiting and crediting customer accounts and transactions
Stock Take
Filing


May 2007 October 2007 OFFICE ANGELS UNITED KINGDOM
Recruitment and Human Resources Officer
Disciplinary and grievance procedures
Personnel Administration
Management of employee welfare, health and safety
Performance Appraisal
Co-ordination of employee training and development in liaison with top management
Referencing with CRB (Criminal Record Checks)
Interviewing applicants
Test setting for applicants
Assessing applicants qualifications and personal information
Filing

October 2005 May 2007 SITEL UK LTD UNITED KINGDOM
POSITIONS HELD
Recruitment officer
AIG Insurance Call Centre Team Manager
Customer Services Representative

DUTIES
Recruitment officer Disciplinary and grievance procedures
Personnel Administration
Management of employee welfare, health and safety
Performance Appraisal
Co-ordination of employee training and development in liaison with top management
Referencing with CRB (Criminal Record Checks)
Interviewing applicants
Test setting for applicants
Assessing applicants qualifications and personal information
Filing

AIG Insurance Call Centre Team Manager
Managing a team of 12 agents
Performance Appraisals
Delivering one on one coaching for higher performance
Listening to calls for quality and verifying sale
Providing ongoing training in key areas, DPA and FSA
Providing previous day results via FTP to the client
Reporting on timekeeping and Retention including maintaince of the in-house database.

Customer Services Representative
Taking customer credit card applications via telephone
Timelessly solving customer complaints and queries via telephone
Verifying authentic and fraudulent customer account information using in-house database
Adhering to DPA and reporting back to HOD

January 2003 October 2005 CFX FINANCIAL SERVICES
Retail Operations Clerk
Data Capturing
Debiting and crediting customer accounts and transactions
Atm credit card embossing and production
Stock Take
Customer Service via telephone and face to face
Blocking stolen atm cards within 24hours
Filing
Stationery ordering and keeping


3. Education & Training - CV/Resume Part 3 [Mandatory]

EDUCATIONAL QUALIFICATION

TERTIARY EDUCATION
2005 : Zim-Host Customer Services Certificate
2004 :IOBZ (Inst of Banking in Zimbabwe) Law Part1-Pass
2003 :Computer Literacy (Windows Excel, Word, PowerPoint, Internet)
2003 :Medusa Grooming and Modeling Deportment Diploma
2002 :GSCE CAMBRIDGE A Level 3 Passes
2000 :GCSE Cambridge O Level 9 Passes including English and Maths


4. Computer Skills - CV/Resume Part 4 [Mandatory]
ICDL,WINDOWS,EXCEL,POWERPOINT,INTERNET
5. Other Skills - CV/Resume Part 5 [Optional]
TEAM PLAYER,CAN WORK ON OWN INITIATIVE,CAN EASILY ADOPT TO ENVIRONMENT,EASY GOING AND FRIENDLY.HARDWORKING
6. Additional Information - CV/Resume Part 6 [Optional]
-


 

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Recruitment and Human Resources Officer Customer Services Representative in Maputo Mozambique
CV/Resume ID no.: 100134

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