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CV Recruitment and Human Resources Officer Customer Services Representative in Maputo Mozambique

 
Recruitment and Human Resources Officer Customer Services Representative in Maputo Mozambique

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CV/Resume ID no.: 100134

Location (Residence): MAPUTO, Mozambique
Citizenship: Mozambique
 
Languages:
  Native: English Zimbabwe
  Other: Portuguese Standard
 
Education & Experience: Work Authorization & Relocation:
Education:
  High School in ARTS

Years of Experience: 6 years
Authorized to work in:
   Mozambique
Present Location:
   MOZAMBIQUE, MAPUTO
Relocation:
   Zimbabwe
 
Expertise
Category Subcategory Ability Experience
Human Resources Recruitment Experienced 12 years
Administration Customer Service Experienced 6 years
Administration Receptionist Experienced 6 years
 
CV/Resume Details
 
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

PERSONAL PROFILE

I am a reliable, enthusiastic and self-motivated person, who is also an exceptionally quick learner. I am an experienced professional with excellent people skills and a passion for quality client delivery. I am able to work on my own initiative and am an effective team player with excellent communication skills and determination to enable success. I am currently seeking a position that will utilize my skills and continue my development.

2. Work Experience - CV/Resume Part 2 [Mandatory]

WORK EXPERIENCE

Jan 2008 – Nov 2008 GAME MAPUTO
Customer Services Representative
• Timelessly solving customer complaints and queries via telephone and face to face
• Ensuring efficient and quality client and goods delivery tocustomer
• Data Capturing
• Verifying authentic and fraudulent customer account information using in-house database
• Adhering to DPA and reporting back to General Mangaer
• Debiting and crediting customer accounts and transactions
• Stock Take
• Filing


May 2007 – October 2007 OFFICE ANGELS UNITED KINGDOM
Recruitment and Human Resources Officer
• Disciplinary and grievance procedures
• Personnel Administration
• Management of employee welfare, health and safety
• Performance Appraisal
• Co-ordination of employee training and development in liaison with top management
• Referencing with CRB (Criminal Record Checks)
• Interviewing applicants
• Test setting for applicants
• Assessing applicants qualifications and personal information
• Filing

October 2005 – May 2007 SITEL UK LTD UNITED KINGDOM
POSITIONS HELD
• Recruitment officer
• AIG Insurance Call Centre Team Manager
• Customer Services Representative

DUTIES
• Recruitment officer Disciplinary and grievance procedures
• Personnel Administration
• Management of employee welfare, health and safety
• Performance Appraisal
• Co-ordination of employee training and development in liaison with top management
• Referencing with CRB (Criminal Record Checks)
• Interviewing applicants
• Test setting for applicants
• Assessing applicants qualifications and personal information
• Filing

AIG Insurance Call Centre Team Manager
• Managing a team of 12 agents
• Performance Appraisals
• Delivering one on one coaching for higher performance
• Listening to calls for quality and verifying sale
• Providing ongoing training in key areas, DPA and FSA
• Providing previous day results via FTP to the client
• Reporting on timekeeping and Retention including maintaince of the in-house database.

Customer Services Representative
• Taking customer credit card applications via telephone
• Timelessly solving customer complaints and queries via telephone
• Verifying authentic and fraudulent customer account information using in-house database
• Adhering to DPA and reporting back to HOD

January 2003 – October 2005 CFX FINANCIAL SERVICES
Retail Operations Clerk
• Data Capturing
• Debiting and crediting customer accounts and transactions
• Atm credit card embossing and production
• Stock Take
• Customer Service via telephone and face to face
• Blocking stolen atm cards within 24hours
• Filing
• Stationery ordering and keeping


3. Education & Training - CV/Resume Part 3 [Mandatory]

EDUCATIONAL QUALIFICATION

TERTIARY EDUCATION
2005 : Zim-Host Customer Services Certificate
2004 :IOBZ (Inst of Banking in Zimbabwe) Law Part1-Pass
2003 :Computer Literacy (Windows Excel, Word, PowerPoint, Internet)
2003 :Medusa Grooming and Modeling Deportment Diploma
2002 :GSCE CAMBRIDGE A Level 3 Passes
2000 :GCSE Cambridge O Level 9 Passes including English and Maths


4. Computer Skills - CV/Resume Part 4 [Mandatory]
ICDL,WINDOWS,EXCEL,POWERPOINT,INTERNET
5. Other Skills - CV/Resume Part 5 [Optional]
TEAM PLAYER,CAN WORK ON OWN INITIATIVE,CAN EASILY ADOPT TO ENVIRONMENT,EASY GOING AND FRIENDLY.HARDWORKING
6. Additional Information - CV/Resume Part 6 [Optional]
-


 

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Recruitment and Human Resources Officer Customer Services Representative in Maputo Mozambique
CV/Resume ID no.: 100134

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