CV Customer Service Supervisor, Network Management Group, Inc. Berkeley, CA
Customer Service Supervisor, Network Management Group, Inc. Berkeley, CA
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Location (Residence): oakland, United States Citizenship:United States
English United States
Education & Experience:
Work Authorization & Relocation:
Bachelors in Techinical Management Years of Experience:
Authorized to work in: Vietnam Present Location: USA, Oakland Relocation: Vietnam
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]
To Whom It May Concern:
I'm currently living in Oakland, California. I am very interesting of the information management position. I would like introduce to you more about my work experience and education background. My nationality is Vietnamese, I could able to write and speak fluently in Vietnamese language. I graduated in 2005 with Bachelor Science degree in Technical Management and Associate in Applied Science degree in Computer Technology. I am currently working for Network Management group as supervisor position. As my daily duties at work, I supervise 20-30 employees, ensures employee’s doing there job correctly, maintained a high level of customer service, create two weeks schedule for employees, adjust employees timecard "Kronos," make a judgment or decision when incidents occur, and write a daily shift report regards of employees and work incidents.
2. Work Experience - CV/Resume Part 2 [Mandatory]
02/05 – Present Network Management Group, Inc. Berkeley, CA
Input and monitored casino chips flows, keep tracking payable and receivable, made daily entries into work in process log, adjust employee’s timecard, shift reports, answered in incoming phone calls, and maintained a high level of customer service.
09/03 – 01/05 AllPosterDotCom Oakland, CA
Processed paperwork for work staffs, answered incoming calls, prepared and organized documents, shipping items, and customer service.
04/02 – 01/03 AlanComputech Union, CA
I.T Technician (part-time)
Worked on computer teardowns, installed software/hardware, swapped drives, configurations, troubleshooting laptop/desktop/networking, and work hard to maintain a clean environment.
3. Education & Training - CV/Resume Part 3 [Mandatory]
Heald College Hayward, CA
Associate in Applied Science Degree in Computer Technology
Award: January 2003
Devry University Fremont, CA
Bachelor Science in Technical Management
Award: October 2005
4. Computer Skills - CV/Resume Part 4 [Mandatory]
Microsoft Word FrontPage 2000 Software Installation
Microsoft Access PC Troubleshooting Microsoft Explorer
Microsoft Excel Web Page Design Data Entry
Speak and write fluently in Vietnamese Hardware Installation Network Troubleshooting
Schedule maker Adjust employee time card Manage 20-40 employees per shift
5. Other Skills - CV/Resume Part 5 [Optional]
I've ability in training employees, constructs employees level skill, motivation, and very interactive at work.
6. Additional Information - CV/Resume Part 6 [Optional]