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CV Operations manager - telecom field engineering services, British Telecom, Openreach BT Group

Operations manager - telecom field engineering services, British Telecom, Openreach BT Group

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CV/Resume ID no.: 100658

Location (Residence): Abberton, Colchester , United Kingdom
Citizenship: United Kingdom
  Native: English United Kingdom
  Other: None
Education & Experience: Work Authorization & Relocation:
  Bachelors in technology

Years of Experience: 17 years
Authorized to work in:
   European Union, UK (in particular)
Present Location:
   uk, colchester
   Anywhere (International)
Category Subcategory Ability Experience
IT/Communications Telecom Experienced 17 years
IT/Communications Communications Experienced 13 years
IT/Communications Installation Engineering Experienced 17 years
Personnel Training Instructor Experienced 1 year
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

Experienced Operations Manager / field engineer seeks new challenges and opportunities.
Field services manager looking after 20 plus engineers ensuring productivity, safety compliance and completing all in house HR issues, good with people and well ad versed in all office based duties.
Twenty years experience with-in the telecoms cable industry with British Telecom.
Experienced field Operations manager, with extensive expertise in network engineering, cabling, faulting and jointing and provision of services seeks employment in non-UK environment.
Hard working individual able to work extended hours to see any task complete, adaptable and willing and able to take on new challenges and environments.

2. Work Experience - CV/Resume Part 2 [Mandatory]


Over 20 years experience in Telecommunications with good interpersonal and Communication skills along with expertise in Project Management, Operational Implementation/Delivery, Transitional leadership, People/Change Management, Training and Development.

Expertise in Field Engineering, Installation and Maintenance of the Copper Access Network, Customer Wiring, Provision of Services and Equipment, Cable Jointing and Fault Location.


2007 – to date Openreach BT Group
Volume Operations Manager
Roles & Responsibilities:
• Lead a team of up to 20 field engineers covering all aspects of the Openreach Volume business.
• To manage the field engineering operations so that the overall Openreach Right First Time target is achieved.
• To lead, motivate and manage the performance of a team of engineers with technical coaching support in order to maximise efficiency, effectiveness, quality, customer satisfaction & revenue.
• To work with Planning teams and Network controllers so that on a daily basis all required work is executed and completed to schedule.
• To spend time with team members at their workplace identifying and eliminating all forms of waste activity and barriers, to reduce Openreach costs and improve service.
• To effectively manage change within the region ensuring service delivery and cost benefits are realised.
• Carry out regular reviews, and retrospective quality checks on both installation and repair.
• To work with and support colleagues outside local geography to deliver Openreach objectives.
• Actively promote compliance with the Openreach version of BT code of practice and its undertakings.
• To manage field operations so that the objectives of the Openreach safety plan are achieved.
• Act as customer champion and own service incidents / escalations to a successful conclusion in a timely and professional manner in accordance with the laid down procedures and processes.
• Promote and create a culture based on patch pride and ownership and health and safety.
• Deliver operational targets including service and budgets as agreed with your line manager.
• Carry out safety management, risk and hazard analysis and ensuring health and safety in the work place.

• Strong leadership with a proven track record on Service Delivery and team performance.
• Able to carry out all in house HR issues.
• Develop and implement new working processes and practices with cost reduction as a priority.
• Able to motivate a new team to a higher level and sustain these gains.
• Adapt to change quickly so that the Business moves with the fast pace in today’s world.

2005 – 2007 Covering Operational Manager
Roles & Responsibilities:
Taking on responsibilities and roles of management team at short noticed, leading projects and teams of various sizes, skills and abilities.
• Lead, motivate & coach - working with others to achieve and meet targets
• Enthusiastic and Committed - To give excellent customer satisfaction adopting a flexible approach
• Transformational leadership – Being able to plan ,implement, revise, and build on change
• Cost management – Creating a quality culture to prevent re-visits and driving high revenue
• Open to learning new skills and implement procedures in an effort to move forward

2004 – 2005 Field Support Coach
Roles & Responsibilities:
• Provide support, training and coaching skills for the Field Manager and team members and so improve the quality and effectiveness of the team.
• To provide high quality technical support to the team to ensure day-to-day operational difficulties are overcome.
• Act as the team’s quality champion and support the team in delivering excellent customer service and satisfaction.
• Undertake field skills training and coaching sessions.
• Complete special fault investigation and integrity/ fraud prevention.

2000 – 2004 Customer service engineer
Roles & Responsibilities:
• A diverse multi-skilled access network engineer
• Provision and maintenance of the copper access network
• PSTN Maintenance jointer
• Key skills trainer for the region;- rolling out safety courses, carrying out up-skill of field team and coaching of new recruits.
• Fault coincidence analysis and rectification
• Business development, responsible for maximising revenue for the whole of the South Anglia Customer Service Team.

1990-2000 Cable Jointer
Roles & Responsibilities:
• Installing and jointing Telecommunications cables
• Jointing D-side and E-side cables
• Copper , Fibre and co-axial cable jointing
• Network construction, new site provision and street node installation.

3. Education & Training - CV/Resume Part 3 [Mandatory]

The Open University, Milton Keynes
• Bachelor of Science with Honours - Technology (BSc Hon). 2006
• Bachelor of Science Degree (BSc open). 2004
• Diploma in Information & Communications Technology (Dip IT open). 2000
Four year Indentured Apprenticeship Marine Engineering.
• GEC Paxman Diesels
City and Guilds of London Institute - Mechanical engineering, Electronics- Analogue and Digital, Microprocessor and Control Systems, EITB certificate mechanical engineering.
Key trainer, Facilitation and coaching, Management Insight Programme.
Project management, Presentation skills, Diversity programme,
Basic Microsoft Word and Excel, Networking Foundations, Health and safety,
Sales Skills: The Fundamentals, Winning Through Compliance Foundation,
Engineering safety, Safety checks and inspections for managers, Cable jointing,
Faulting on external cables

4. Computer Skills - CV/Resume Part 4 [Mandatory]
Proficient with Microsoft office package and Specialist Company based web tools and systems
5. Other Skills - CV/Resume Part 5 [Optional]
Good at thinking on feet, problem solver and quick learner, non-qualified but proficient in domestic electrics, plumbing with general all round engineering skills.
6. Additional Information - CV/Resume Part 6 [Optional]
Good all round engineer seeking change of direction and new challenges


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Operations manager - telecom field engineering services, British Telecom, Openreach BT Group
CV/Resume ID no.: 100658

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