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CV Admin Operations Manager, Emaar Malls Group Dubai

 
Admin Operations Manager, Emaar Malls Group Dubai

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CV/Resume ID no.: 100856

Location (Residence): cairo, Egypt
Citizenship: Egypt
 
Languages:
  Native: Arabic Egypt
  Other: English
 
Education & Experience: Work Authorization & Relocation:
Education:
  Bachelors in physical education

Years of Experience: 8 years
Authorized to work in:
   United States, Afghanistan, Bahrain, Egypt, Japan, Jordan, Kuwait, Malaysia, Oman, Qatar, Saudi Arabia, United Arab Emirates, United Kingdom, United States
Present Location:
   egypt, cairo
Relocation:
   United States, Bahrain, Egypt, Japan, Kuwait, Malaysia, Qatar, Saudi Arabia, United Arab Emirates, United States
 
Expertise
Category Subcategory Ability Experience
Other Customer Service Experienced 8 years
Other Customer Service Experienced 1 year
Other Customer Service Experienced 0 year
 
CV/Resume Details
 
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

I'm looking for job in multinational organization where there is challenging work environment and career building opportunity

I believe my skills equip me to manage efficiently marketing

Communication and customer service operation related profession Where I can expand up on my experience and creative skills

My previous experience had perfectly tailored me to fit in challenging career opportunity where I can benefit from me experience to develop my career path, I hope I will be lucky enough to have the chance to be member of your team

2. Work Experience - CV/Resume Part 2 [Mandatory]

 Work Experience
Media and public relation manager
Organization: Egypt international fairs
Hire date : 1-1-2009 up to date

 Manage all the deals with all media ( TV-newspaper-magazine ) to cover
Our event
 Manage the advertisement arrangement and partner ship
 Make the essential arrangement for the event as it Is international event
which attended by all oil and gas members and all related business
 Build good relation with all our partner and delegates
 Organize the event from the advertisement tell the event done
 Deliver the gas and oil new projects to the market
 Use performance measurement tools such as call monitoring, random complaint review, and call coding reports on a regular basis to assist in identifying performance on covering the event
 Be alert for opportunities to create publicity for the organization as relates to visits by VIPs, human who we deal with throw our event


Organization: Emaar Malls Group - Dubai
Assistant operation manager
Hire Date: 07/09/2008 to 30-12-2008
• Supervise the day to day operations of Customer Services
• Hire and train Customer Services Associates.
• Handling monthly sales targets and cash flow .
• Develop and implement innovative ideas for the Customer Service
• Ensure staff is equipped to deliver superior service to guests and merchants.
• Supervise and monitor 25-30 Customer Service representatives and a Team Leader.
• Evaluate staff performance and implement performance management when needed.
• Use performance measurement tools such as call monitoring, random complaint review, and call coding reports on a regular basis to assist in identifying performance and training issues.
• Work closely with other Customer Service Supervisors, Program Managers, and Team Leaders, to coordinate processes and overlapping issues between departments/teams.
• Manage the incoming member and provider complaint, grievance and appeals process and work closely with other departments such as Quality Improvement to make sure member issues are addressed and resolved in an appropriate and timely manner


Cabin Service Director
Organization: – Qatar Air ways
Hire Date: 21-01-2000 to 05-05-2008

Experience of flying with Qatar air ways ) as cabin service director for 7 years.
Throw my flying experience I got promoted to work in first class. and as cabin senior and finally as cabin service director for the last 4 years which give me good experience and knowledge in customer service latest unique style
 high quality of personal service and interact with our customer
 serve the customer with the best personalize service ,
 Check all entertainment system and the crew through out the flight
 Promoting the air line to gain more loyal customer
 Marketing handling as it is main part of our work .which support my career objective
 Represent the company in new destination and marketing promotions
 Supervise and monitor -15 cabin crew representatives and a Team Leader ship
 Escorting VIPS and ordering their amenities to make sure their complimentary amenities will be ready upon boarding
 Recommend and administer policies and procedures to enhance operations


Welfare office manager
Organization : - Qatar Airways
Hire Date: 01-08-2003 to 01-09-2004

I got promoted to work as welfare office manager which give me great experience to deal with the Office requirement and preparation for marketing related to the air line
.
• *preparing for promotion for the company all over the world.
• introduce the course of communication and customer service for all new joining crew
• dealing with all personal problem facing any member of the cabin crew and attend it
• solve crew medical and sickness problem
• assist new crew in their training explain for them the new environment and the Traditional culture of meddle east
• monitor all crew attendance and sickness report
• represent the air line in all promotions
• arrange all requirement for promotion out board
• promote cabin crew to business class as per their qualification
• solve any problem might occur among the employee
• arrange the promotion team and marketing events
• handle all preparation for new destination opening


3. Education & Training - CV/Resume Part 3 [Mandatory]

Education
Graduate Studies: Graduated From physical education college –general Section
Monofya University grade : VERY GO
Achieved Training Courses


Customer
Satisfaction:

-Spirit to serve model
-Problem Management
-Sales Techniques


As a part of Training in my previous jobs


COMMUNICATION Skills


-STRATEGY OF BUILDING SUCCSSEFUL COMMUNICATION WITH ALL TYBE OF CUSTOMER AND ALL LEVEL ,
-Canadian centre Dr , Ibrahim Elfeqyy
Crew resource management training Course in delivering excellent work shop held in Doha , Qatar All required traning and licened to fly A320/319/330/340/380

Computer :

-Windows XP
-Microsoft office – internet applications
-Microsoft power point
Faculty Of Commerce -English Section (Computer Laboratories)
Floor operation management Management requirement
-leader ship
-cash float
- Japan (SEGA REPUBLIC)


4. Computer Skills - CV/Resume Part 4 [Mandatory]
excel
word
ms office
browsing
internet search engine
5. Other Skills - CV/Resume Part 5 [Optional]
excellent communication skills
quick learner
very motivated
have traveled all over so i do have great back ground of most of nations in the world
very hard working
6. Additional Information - CV/Resume Part 6 [Optional]
-


 

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Admin Operations Manager, Emaar Malls Group Dubai
CV/Resume ID no.: 100856

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