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CV Facility Manager, Hotel General Manager, Pre-Opening-GM, Regional Director and Operations Consultant

Facility Manager, Hotel General Manager, Pre-Opening-GM, Regional Director and Operations Consultant

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CV/Resume ID no.: 100964

Location (Residence): Krefeld, Germany
Citizenship: Germany
  Native: German Standard
  Other: Arabic Egypt, English United Kingdom, French Standard, Swedish
Education & Experience: Work Authorization & Relocation:
  Bachelors in Political Sciences and European History

Years of Experience: 20 years
Authorized to work in:
   European Union, UK (in particular), Afghanistan, Bulgaria, Lithuania, Mongolia, Vietnam
Present Location:
   Bulgaria, Bansko
   Anywhere (International)
Category Subcategory Ability Experience
Management Facilities Experienced 13 years
Management Facilities Experienced 13 years
Operations Camp Boss Expert 31 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

Attn: Incorporations, Hoteliers and Recruitment Agencies worldwide

My resume details 20 years experience as Hotel General Manager, Pre-Opening-GM, Regional Director and Operations Consultant, with international exposure, within challenging and fulfilling environments. As such I speak a number of languages fluently, whilst being fully versed and highly capable within the realms of Rooms Division, Food & Beverage Operations, H/R, Training, Finance, Facilities Management, Marketing, Sales and PR.

I am interested in an exciting assignment and a complex task that will provide the challenging environment that I thrive upon.

During my career I have focused on providing a first class experience for my clients and guests. I am certain to gain the confidence of owners, associates, staff and business community alike, whilst ensuring exceptional service and imaginative solutions that will convince clients and provide compelling revenues. With a very high energy level and 100% commitment I am well able to deliver results under pressure and within tight schedules. I have a keen eye for details and I communicate efficiently on all levels at any time. I am used to implement, to train and to monitor standardized (brand) features and services and I am developing and directing teams of pro-active, skilled associates. Of course, I am familiar with all relevant distribution channels.

I clearly understand the responsibilities of a General Manager towards owners, their representatives, the managing company and their commodities and I am prepared to take pro-active part in sales activities and in the business community whenever it is beneficial and necessary. Of course, I am displaying a disciplined life style at all times, visibly leading from the front and by example.

My current salary is 90k € (Euros) per year, plus bonus and benefits. If you wish to pursue with my application through the next stages I shall submit a list of referees for your perusal.

2. Work Experience - CV/Resume Part 2 [Mandatory]


I am a quality operator with Project, Regional & Multi-Unit-Operations expertise, international exposure, in remote destinations, challenging and fulfilling environments, fully versed and capable within the realms of Rooms Division, Food & Beverage Operations, Training, Finance, Marketing, Sales and PR.


Current – From 1st Nov. 2007
Three Developments in Bansko, Bulgaria
Program Director

Overseeing three properties, which consist of 109, 86, 62 five star apartments hotels, 3 Spas and 3 Restaurants, C/B for up to 250, managing over 80 staff, each property individually owned.
• Took on 3 failing “new build” projects of apartment complexes hotel facilities, with restaurant and spa, within the stunning Pirin Mountain National Park,
• Ability to manage a diverse and challenging culture,
• Facilitated refurbishment, construction issues and infrastructure necessities,
• Opened and managed the properties offering facility management, and renting service to individual owners,
• Recruited and trained staff ensuring the highest possible level of service delivery and profitability.

1st March 2007 until 31st October 2007
General Manager & Operations Consultant

VTP, Windsor Plaza Hotel, HCMC, Viet Nam

Overseeing one 5* hotel comprising 410 rooms, 6000 sq.m. banquet section, six restaurants and a large Spa, managing over 550 staff. The property generates total revenues in excess of 26 Mio. USD per year, 15 Mio.
USD with F&B operations.
• Prepared the transformation of the company to a PLC,
• Supervised the implementation of new Back Office, PMS and PoS systems.

AAA Trading, Male, Maldives

Overseeing one 5* resort island with 120 villas, 2 restaurants, bar and 1 Spa, supporting the pre-opening of
2 new resort islands, managing over 220 staff
• Implemented HACCP standards in the projects and in the existing resort,
• Developed Training Curricula for Guest Services,
• Established a Quality Management monitoring scheme.

1st March 2006 until 28th February 2007 Hotel Mongolia, Ulaanbaatar, Mongolia
General Manager

Overseeing one 4* hotel (seasonal operation during 5 summer months) with 110 rooms, one restaurant and C&B facilities serving up to 2000 guests, managing 100 permanent staff.
• Re-positioned the hotel in key markets in Asia, mainly Japan, Korea and China,
• Acquired and secured corporate market share in Ulaanbaatar,
• Supervised repair and maintenance in all conceivable areas,
• Established permanent, vocational training schemes in all departments,
• Gained P/R exposure through events hosting the Dalai Lama and the Japanese PM Koizumi.

Overseeing two large brewery clubs in Ulaanbaatar with 350 and 450 seating capacity, each club employs between 50 and 60 permanent staff and generates annual revenues in excess of 3.0 Mio. USD.
• Supervised complete reconstruction and refurbishment of a German Brauhaus style club,
• Implemented HACCP standards.

1st March 2004 until 1st March 2006 Hotel Vanagupe in Palanga, Lithuania
General Manager

Overseeing one 5* hotel with 98 rooms and suites, one restaurant, one bar, a state of the art fitness and wellness section and a conference and banquet center of 950 square meters. Hotel Vanagupe has 60 employees on a permanent basis.
• Opened the hotel and pushed revenues from €900k to €2.7 million per year with a GOP of 45%. 60% of total revenues were generated through F&B and C&B,
• Acquired and hosted the annual conference of the Nordic and Baltic Foreign Ministers, the annual convention of the Baltic Lions Clubs and numerous events of similar caliber and importance,
• Established a brand affiliation with the Boutique Hotels & Resorts International Emerald Collection,
• Developed permanent, vocational training schemes in all departments.

1st March 2001 until 30th November 2003
General Manager and Operations Consultant

Hotel Inter-Continental Kabul, Afghanistan
Overseeing one hotel with 232 rooms, 61 apartments, 3 restaurants and 1400 sq. m. conference and banquet space in eight meeting rooms, managing 530 staff.
• Hosted the Loya Jirgah, the National Assembly which prepared the Afghan constitution of 2004, with 900 delegates for three months,
• Pushed F&B production to a minimum of 15000 covers per week and F&B revenues to 6 Mio. USD per year,
• Implemented the Uniform System of Accounts,
• Developed permanent, vocational training schemes.

Presidential Administration of Uzbekistan
General Manager of 5 government residences with a total of 320 rooms, 10 restaurants, banquet for 5000 guests and 250 permanent staff, responsible for
• Analysis and feasibility studies for each property,
• Acquisition of potential Management-Partners,
• Planning and direction of all official visits to the state of Uzbekistan, i.e. the UN General Secretary, the Heads of State of Iran and Poland, the German Chancellor, numerous European Commissioners and representatives of IMF, Worldbank, EBRD and ADB,
• Vocational training of department heads,
• Preparation and presentation of concepts for privatization.

1st November 1999 until 28th February 2001 Ministry of Cultural Treasures and Tourism of Iran
General Manager and Operations Consultant
Overseeing three hotels in Teheran, Isfahan and on the island of Khish, each hotel with between 250 and 300 rooms, 3-4 restaurants and a banquet capacity for at least 1000 guests, supervising 1200 staff.
• Applied brand standards of a leading US hospitality brand,
• Developed and implemented SOPs,
• Introduced the Uniform System of Accounts,
• Developed vocational training programs,

1st October 1996 until 31st October 1999 Ferienpark Linstow GmbH (Van der Valk Deutschland)
General Manager and Managing Director
Responsible for the project development and the opening of a holiday park comprising 440 holiday homes, one hotel with 100 guest rooms and an activity center with a foot print of 17,500 square meters, offering six F&B outlets, a multi-functional hall and a large spa and wellness area. The park has a total capacity for 2,700 resident guests and employs 180 permanent and up to 200 seasonal staff. Revenues are exceeding 20 Mio. US-$ per year.
• Applied for and secured EC and national subsidies to support the investment,
• Negotiated and finalized short-term and long-term finance for the project,
• Coordinated all pre-opening activities,
• Opened of the park.

1995 - 1996 ARCONA Hotel GmbH, Germany
Pre-Opening Director

1993 - 1995 SENATOR Hotelgesellschaft mbH, Germany
Operations Consultant and Regional Director

1991 – 1993 GTZ/C.I.M., Technical Cooperation (Gesellschaft fόr technische Zusammenarbeit)
Trainer, Hotel School Teacher

1989 – 1991 Best Western Hotel Graf Adolf, Duesseldorf - Germany
General Manager

1987 – 1989 Hotel Inter-Continental, Franfurt/Main
Senior Assistant Mgr. i.c.o. Rooms Division

1985 – 1987 Guennewig & Co, Duesseldorf
Executive Assistant Manager, Front Office Manager

1981 – 1985
As an introduction to hospitality I worked in branded hotels in Germany, Sweden and France.

1979 – 1981 Concert Agency, Cooperative Bulle, Bordeaux
Events Manager

3. Education & Training - CV/Resume Part 3 [Mandatory]

Professional Education

1991 DSE; Deutsche Stiftung fόr international Entwicklung, Bad Honnef, Germany
(German Foundation for international Development)
Qualification as teacher for adult students in an inter-cultural context

1986 IHK (Chamber of Commerce) LINDAU, Germany: Examination as `Hotelfachmann΄ - (technical commercial qualification).
IHK Dusseldorf: Examination as ΄Hotelkaufmann΄ - (professional commercial qualification).


1974 – 1979
University FU Berlin and University of Hamburg, Germany
Studies of Political Science and European History

1963 – 1974
Ostseegymnasium Timmendorfer Stand, Germany
Abitur - A-Levels

4. Computer Skills - CV/Resume Part 4 [Mandatory]
All MS Office Applications and MS Project; Property Management Software (Fidelio, Protel, Orak), PoS Solutions (Fidelio PoS, XN, Micros)
5. Other Skills - CV/Resume Part 5 [Optional]
Vocational Education - Training and Hotel School Teaching
6. Additional Information - CV/Resume Part 6 [Optional]
Personal Interests: Literature, music, hockey, all kinds of marine sports and vintage motorcycles


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Facility Manager, Hotel General Manager, Pre-Opening-GM, Regional Director and Operations Consultant
CV/Resume ID no.: 100964

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