Home  Register  Jobs  CVs  Job Search  Worldwide  Process  Help  Search  Scams  JA  B  C
Oil Offshore Marine Careers in Onshore and Offshore Drilling Energy Industry Oil Offshore Marine: Oil & Gas Jobs & CVs Online recruitment services (job vacancies, resume/cv database search) for Oil Industry, Energy, Offshore, Petroleum, Engineering, Construction, Drilling, Subsea, Marine, Shipbuilding, Shipping, Petrochemical. Have your own FREE account! free cv upload registration on Oil-Offshore-Marine.com recruiter benefits: free job postings and cv search on Oil-Offshore-Marine.com
  Need to find something?
Oil Offshore Marine Register
  Remember my password?  
 Recruiters - Employers & Agencies
  Advertise / Contact Us
free cv upload for all job seekers, free access to oil and gas jobs
subscribe to oil careers alerts, oil jobs postings, drilling rig jobs, engineering jobs


CV Director Customer Solutions, Operations Executive, Turnaround / Restructuring Specialist

Director Customer Solutions, Operations Executive, Turnaround / Restructuring Specialist

Resume built for oil and gas job opportunities by a jobseeker with experience in Director Customer Solutions, Operations Executive, Turnaround / Restructuring Specialist - would you like to offer this candidate a job/contract employment?

Please contact us OR search for another relevant oil CV/Resume in our impressive oil industry database

CV/Resume ID no.: 101408

Location (Residence): Acworth, United States
Citizenship: United States
  Native: English United States
  Other: Thai
Education & Experience: Work Authorization & Relocation:
  Bachelors in BS Technical Management

Years of Experience: 23 years
Authorized to work in:
   United States
Present Location:
   United States, Acworth
   Anywhere (International)
Category Subcategory Ability Experience
Management Operations Experienced 19 years
Sales/Marketing Technical Sales Experienced 19 years
Sales/Marketing Marketing Expert 23 years
Other Other Expert 34 years
Management Support Services Experienced 19 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

RE: Immediately Available: Director Customer Solutions with over 25 years in Service and a Passion for Customer Satisfaction

I am writing in response to the job notice on Indeed.com website for Director Customer Solutions. My background encompasses over 25 years experience in Global Service Operations. Ten of these years represented progressively-responsible management roles with primary focus on service delivery, customer satisfaction, logistics, resource management, and managing new and old service projects. Six years were spent as expatriate in countries with diverse cultures directly managing Service Engineers and 3rd party vendors.
As a Director of Customer Solutions with P&L experience, I thrive on achieving results; whether it's hiring, training, designing incentive programs for employees, or reorganizing a service department to improve efficiency to exceed revenue goals. I have a solid history of producing great results and increasing sales within a limited budget domestically and internationally.
My experience has also included working on numerous critical missions with vital circumstances of failure. Utilizing Key Performance Indicators (KPI), I have the knowledge and background of coordinating aftermarket activities by leading cross functional teams which ensured and expanded client satisfaction both internally and externally.
Due to my flexible lifestyle, I can accommodate significant travel and or relocation for this position if required.
Some of my specific accomplishments as Director of Service Operations are comprise of:
• Augmented Customer Service 37% as customer advocate via expatriation which increased profitability, escalated communication, enhanced corporate image, and improved customer satisfaction.
• Showed 30% revenue growth after implementing improvement programs and service projects through aftermarket sales.
• Developed and implemented continuous improvement programs that resulted in increased equipment availability 61% via cross functional team cooperation.
• Organized and lead cross functional problem solving teams which boosted client approval by 25%.
My resume is enclosed as proof that I meet all the criteria for this position of Director Customer Solutions as listed on the Indeed.com website. An interview would give me the chance to further prove my unique strengths and talents. I hope to hear from you soon.

2. Work Experience - CV/Resume Part 2 [Mandatory]

Multi-functional Operations Executive with over 10 years’ accomplishments providing strategic and tactical leadership and revenue growth in service operations (including 24/7 call-center set up and management), product marketing, parts inventory reliability, supply chain logistical management and channel partner / 3rd party oversight. Earlier experience as a Field Service Engineer for Genus Inc. (semi-conductors) and Eastman Kodak (B2B electronics).

Turnaround / Restructuring Specialist, proficient in creating strategies, processes and methods for increasing customer value. Expert in separating "value-added" from "non-value-added" work with tools to eliminate the root causes of non-valued activities and their cost. Record earned in a geographically-dispersed business model and multi-site, multi-national arrangements. Proven capability in building business-to-consumer (B2C) models.

Cross-functional Team Leader and Coach for multi-site, multi-national, multi-cultural personnel. Adept in operating in an environment characterized by ongoing change, complexity, ambiguity, urgency and pressure. Team coaching personality: high-energy, proactive, and consistently positive attitude that quickly inspires and gains team consensus to exceed corporate expectations.

Advanced knowledge of the interplay between technology, marketing, operations and customer care / service. Competencies: ERP; SAP; Baan; Lean; Six Sigma; failure analysis; Pareto Analysis; Cost Driver Analysis; Continuous Improvement Program (CIP); Quality Assurance; DMAIC; Value-based selling; Sales Logic software; product marketing; Supply Chain Management (SCM); Extended Enterprise; KPIs; third-party vendor training.

Geographically-adaptable. Welcome domestic or international relocation. Flexible lifestyle allows for extensive travel. Possess expatriate experience. Skilled in leading / training international teams and providing on-site support to global accounts including, Thailand, Korea, Japan, Malaysia, the Philippines, Taiwan; Hong Kong, China, Germany, the UK, Ireland, Mexico, and Canada.

3. Education & Training - CV/Resume Part 3 [Mandatory]

BS degree Technical Management Devry University 2004
AS degree Electronics Technology Devry University 1982

Six Sigma - Green Belt 2007

4. Computer Skills - CV/Resume Part 4 [Mandatory]
MS Office suites (excel, word, Power point)
MS Project
5. Other Skills - CV/Resume Part 5 [Optional]
International World Class Service Management
Organizational Restructuring
Gross Margin Analysis
Personnel Management
Relationship & Team Building
Problem Solving
6. Additional Information - CV/Resume Part 6 [Optional]
High mechanical skills. hand tool skills, electrical, plumbing


Questions about this candidate? Contact us for an immediate answer. To find similar people [or more experienced] - active jobseekers, please login OR create, FREE of charge, your own company account.

In order to view this candidate's contact information, you must a) be registered with Oil Offshore Marine - Worldwide Oil & Gas Jobs, and b) have already purchased a subscription.

Login Register Pricing Information
Director Customer Solutions, Operations Executive, Turnaround / Restructuring Specialist
CV/Resume ID no.: 101408

Relevant CVs; view more oil and gas CVs
1. HVAC/R Journeyman with excellent technical experiance
2. Camp Boss
4. Radio/Navigation/Instruments system including Radar
7. Safety Engineer
8. 5 years experience in pharma industry
9. Graduate in Politecnico di Danzica (Management)
10. Chief Engineer
11. Project Manager, Planning Specialist
12. Technical Manager / DPA
13. Project Manager - Commercial Operations Manager
14. Master, Maritime Operations, Regulatory Compliance
15. Offshore Able Seamen
16. Pipe, Piping, Lead Piping, Coating, Insulation
17. Manager - Construction
18. M.Sc Physics with 8.46 CGPA Experienced
19. Field Operations Manager, OIM
20. Project Manager, Site/Construction Manager, Operations Manager, Mechanical Inspector
Other CVs; view more oil and gas CVs
1. Piping Design and Drafting with 8 years experience
2. IT Network
3. DP Operator / Second Officer Oil Tankers, Teekay Petrojarl
4. Adjunct Cheif Maintenance Mechanical Engineer
5. Electrical Engineer
6. B.Tech with MBA having more than 3 yrs of experience in Energy Sector
7. Electronics Technician, Field Service Tech., Engineering Technician
8. Heavy duty mechanic, marine offshore
9. Master / Chief Officer GMDSS GOC, Radar and ARPA, ECDIS, PST, FPFF, EFA, PSSR, PSCRB, AFF
10. Paramedic Nurse
11. Scaffolder with 13 years experience, wanting to further career offshore
12. Master, OIM on DP rigs and on moored rigs with Shipyard and Project experience
13. Welder smaw, gmaw, fcaw, pipe and vessel work
14. MBA / BE (chemical)
15. Widely experienced in all aspects of welding and firefighting and training for over 25 years
16. Welding supervisor, radiographic inspection or ultrasonic testing
17. Contracts Administrator / Mechanical Engineer with 12 years experience in the oil industry
18. QA/QC Painting & Coating Inspector, Saudi Aramco Client
19. Commis chef from bakery/confectionery seeking for a challenging career in global hotel
20. EMBA Professional, Human Resource Management and Administration
21. Quality Manager for CresTech / Technip for Egina Basic Engineering topside of FPSO
22. Fire, safety & HSE Officer, OHSAS 18001 & EMS 14001 internal auditor
23. Ship Repair Project Manager all types of ships including cruise vessels, tankers LNG, LPG GC, tugs
24. Processing Geophysicist, Oil and Gas Applicant, Fugro India Ltd. Shell GTL Qatar and McDermott
25. Graduate Engineer Bachelor of Technology in Electrical Engineering with JNTU university in Hyderabad
26. Customer service manager, MAERSK Tunisie (shipping line) P&O Nedlloyd Container Line Limited
27. Asst Welder graduate from Polytechnic Sultan Abdul Halim Mu’adzam Shah in Jitra, Kedah Malaysia
29. Jr Oil and Gas Exploration Reservoir Engineer PTSC Base Vung Tau Vietnam Hoan Vu JOC
30. Senior Health & Safety Consultant more than1 5 years experience

Press Ctrl+D to Bookmark - Tell a Friend - Job Archives - Jobs - Oil and Gas CVs Resumes - Subscribe to Job Alerts - Site Map - Events - Legal - Privacy - Contact

oil offshore marine's website design

Official Blog - International Maritime Signal Flags - Glossary of Oil & Gas Jobs Definitions - Abbreviations & Acronyms from the Oil, Offshore, Marine, and Shipping Industries - Engineering Oil Jobs - Top 100 Energy Sites - Marine Jobs - Offshore Jobs - Oil Careers - Maritime Jobs - PDS/PDMS Oil & Gas Jobs - Oil Industry Jobs - Oil Field Jobs - Oil and Gas Careers - Petroleum Jobs - Oil Rig Jobs - Offshore Oil Rig Jobs - Drilling Jobs - Oil Industry - Official Sitemap - Jobs Feed - Login to your Oil-Offshore-Marine.com account

www.Oil-Offshore-Marine.com - Your Oil & Gas, Offshore, Construction, Shipping, Petrochemical, and Marine Engineering Recruitment Center.

© Oil Offshore Marine - Oil & Gas Jobs - All Rights Reserved.
This website is designed for international users, and its use is governed by Oil Offshore Marine - Oil & Gas Jobs Legal provisions. By browsing on any page of this website, you are deemed to have accepted all Oil Offshore Marine - Worldwide Center of Oil & Gas Jobs legal terms. If you do not agree with Oil Offshore Marine's legal provisions, you must stop using this website and its services.

find oil and gas jobs

  Looking for something?