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CV Director Customer Solutions, Operations Executive, Turnaround / Restructuring Specialist

Director Customer Solutions, Operations Executive, Turnaround / Restructuring Specialist

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CV/Resume ID no.: 101408

Location (Residence): Acworth, United States
Citizenship: United States
  Native: English United States
  Other: Thai
Education & Experience: Work Authorization & Relocation:
  Bachelors in BS Technical Management

Years of Experience: 23 years
Authorized to work in:
   United States
Present Location:
   United States, Acworth
   Anywhere (International)
Category Subcategory Ability Experience
Management Operations Experienced 17 years
Sales/Marketing Technical Sales Experienced 17 years
Sales/Marketing Marketing Expert 23 years
Other Other Expert 32 years
Management Support Services Experienced 17 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

RE: Immediately Available: Director Customer Solutions with over 25 years in Service and a Passion for Customer Satisfaction

I am writing in response to the job notice on Indeed.com website for Director Customer Solutions. My background encompasses over 25 years experience in Global Service Operations. Ten of these years represented progressively-responsible management roles with primary focus on service delivery, customer satisfaction, logistics, resource management, and managing new and old service projects. Six years were spent as expatriate in countries with diverse cultures directly managing Service Engineers and 3rd party vendors.
As a Director of Customer Solutions with P&L experience, I thrive on achieving results; whether it's hiring, training, designing incentive programs for employees, or reorganizing a service department to improve efficiency to exceed revenue goals. I have a solid history of producing great results and increasing sales within a limited budget domestically and internationally.
My experience has also included working on numerous critical missions with vital circumstances of failure. Utilizing Key Performance Indicators (KPI), I have the knowledge and background of coordinating aftermarket activities by leading cross functional teams which ensured and expanded client satisfaction both internally and externally.
Due to my flexible lifestyle, I can accommodate significant travel and or relocation for this position if required.
Some of my specific accomplishments as Director of Service Operations are comprise of:
• Augmented Customer Service 37% as customer advocate via expatriation which increased profitability, escalated communication, enhanced corporate image, and improved customer satisfaction.
• Showed 30% revenue growth after implementing improvement programs and service projects through aftermarket sales.
• Developed and implemented continuous improvement programs that resulted in increased equipment availability 61% via cross functional team cooperation.
• Organized and lead cross functional problem solving teams which boosted client approval by 25%.
My resume is enclosed as proof that I meet all the criteria for this position of Director Customer Solutions as listed on the Indeed.com website. An interview would give me the chance to further prove my unique strengths and talents. I hope to hear from you soon.

2. Work Experience - CV/Resume Part 2 [Mandatory]

Multi-functional Operations Executive with over 10 years’ accomplishments providing strategic and tactical leadership and revenue growth in service operations (including 24/7 call-center set up and management), product marketing, parts inventory reliability, supply chain logistical management and channel partner / 3rd party oversight. Earlier experience as a Field Service Engineer for Genus Inc. (semi-conductors) and Eastman Kodak (B2B electronics).

Turnaround / Restructuring Specialist, proficient in creating strategies, processes and methods for increasing customer value. Expert in separating "value-added" from "non-value-added" work with tools to eliminate the root causes of non-valued activities and their cost. Record earned in a geographically-dispersed business model and multi-site, multi-national arrangements. Proven capability in building business-to-consumer (B2C) models.

Cross-functional Team Leader and Coach for multi-site, multi-national, multi-cultural personnel. Adept in operating in an environment characterized by ongoing change, complexity, ambiguity, urgency and pressure. Team coaching personality: high-energy, proactive, and consistently positive attitude that quickly inspires and gains team consensus to exceed corporate expectations.

Advanced knowledge of the interplay between technology, marketing, operations and customer care / service. Competencies: ERP; SAP; Baan; Lean; Six Sigma; failure analysis; Pareto Analysis; Cost Driver Analysis; Continuous Improvement Program (CIP); Quality Assurance; DMAIC; Value-based selling; Sales Logic software; product marketing; Supply Chain Management (SCM); Extended Enterprise; KPIs; third-party vendor training.

Geographically-adaptable. Welcome domestic or international relocation. Flexible lifestyle allows for extensive travel. Possess expatriate experience. Skilled in leading / training international teams and providing on-site support to global accounts including, Thailand, Korea, Japan, Malaysia, the Philippines, Taiwan; Hong Kong, China, Germany, the UK, Ireland, Mexico, and Canada.

3. Education & Training - CV/Resume Part 3 [Mandatory]

BS degree Technical Management Devry University 2004
AS degree Electronics Technology Devry University 1982

Six Sigma - Green Belt 2007

4. Computer Skills - CV/Resume Part 4 [Mandatory]
MS Office suites (excel, word, Power point)
MS Project
5. Other Skills - CV/Resume Part 5 [Optional]
International World Class Service Management
Organizational Restructuring
Gross Margin Analysis
Personnel Management
Relationship & Team Building
Problem Solving
6. Additional Information - CV/Resume Part 6 [Optional]
High mechanical skills. hand tool skills, electrical, plumbing


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Director Customer Solutions, Operations Executive, Turnaround / Restructuring Specialist
CV/Resume ID no.: 101408

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