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CV IT Customer Service Representative / IT Technician

IT Customer Service Representative / IT Technician

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CV/Resume ID no.: 102667

Location (Residence): Mumbai, India
Citizenship: India
  Native: Urdu
  Other: Gujarati
Education & Experience: Work Authorization & Relocation:
  High School in Science

Years of Experience: 2 years
Authorized to work in:
   European Union, UK (in particular), United States
Present Location:
   India, Mumbai
   Anywhere (International)
Category Subcategory Ability Experience
Other Customer Service Trainee 11 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

Personal Statement: Being innovative coupled with the feeling of
differentiation in every aspect of life is what I truly believe and follow.

Long Term Objective: To work in a challenging team environment, where my customer relations skills can be utilized to smoothly handle customer complaints and improve company image.


- Excellent communication and interaction skills.
- Capable to work under pressure created by work demands and time permits.
- Capable to tackle irate customers with ease.
- Maintain close proximity towards perfection

2. Work Experience - CV/Resume Part 2 [Mandatory]

Ally International Feb 2008 to date
Designation: Consultant

Job Responsibilities:
Understanding the job requirements sent across by clients.
Sourcing job seekers profiles from various sources.
Validating the profiles to the relevancy for a particular job description given by the client.
Scheduling and arranging interviews with the client.
Interacting with client and following up with offer/joining stage.
Willingness and Ability to follow a set systems and processes.
Ability to generate profiles/resumes through tele-calling and Emails.

Stream International Feb 2007 Jan 2008
Designation: Computer Technician (DELL Computers)

Job Responsibilities:
Complete knowledge of Hardware and Software troubleshooting.
Teardown/Assembling/Troubleshooting computers for (No Post / No Video / No Boot / No power).
Re-installing Operating Systems (Xp, Vista etc) or Programs/Softwares.
Troubleshooting/Installing Internet connections. (Pinging a website, understanding IP addresses Wireless, Dial-up connections).
Advanced Knowledge of MS-OFFICE (word, excel & PowerPoint). [Pivots, Filters, working on databases, conditional formatting, hyperlinks].

Vodafone Aug 2004 Jan 2006
Designation: Customer Service Representative.

Job Responsibilities:
Handling all queries of the corporate and individual customers which includes.

- Giving information on the different tariffs available and recommending change of tariff based on the usage.
- Changing of tariff plan from one corporate a/c to another or individual to corporate and vice versa.
- Verifying all the required documents for new connection or change of plan.
- Assisted in activation of GPRS services and configuration of GPRS settings.
- Giving information on VAS (Value added services) and assisting in activating the same.
- Handling corporate a/cs such as ICICI Bank, 3Global Services, Intelenet, Tata AIG, Tech Mahindra, WNS, etc.

3. Education & Training - CV/Resume Part 3 [Mandatory]

- Completed S.S.C from Holy Cross High School.
- Completed H.S.C (Science) from Wilson College.
- Appeared for T.Y.Bsc from Wilson College.

4. Computer Skills - CV/Resume Part 4 [Mandatory]
- Ms-Office and Basic in computers
- Web-designing from a government recognized Institute.

5. Other Skills - CV/Resume Part 5 [Optional]
Hard working
6. Additional Information - CV/Resume Part 6 [Optional]


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IT Customer Service Representative / IT Technician
CV/Resume ID no.: 102667

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