CV Experienced Logistics / Transportation Professional, Logistics Operations Support Engineer

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CV/Resume ID no.: 102711
Last Updated: Sunday, November 8, 2009

To make use of my capabilities and professional expertise for the development of the organization in order to achieve high goals as well as to secure an entry-level position in the organization.

ASHWINI LOGISTICS SOLUTION BRANCH MANAGER
2008 – Till Date

• Handling a Team Size of 35 Executives
• Generating Daily Reports
• Looking after the Vehicle Maintenance
• Building New Clientele for the Company.
• Co-ordinating with the Existing clientele of the company in regards of Overdue Payment Collection, Maintaining the necessary Service Level to be delivered.


INFREIGHT LOGISTICS SUPPORT ENGINEER
SOLUTIONS LTD Logistics Operations
2004 - 2008

• Handling a Team Size of 5+ Logistics Executive.
• Generating Daily, Weekly, Monthly & Quarterly Budget reports with Daily MIS reports.
• Building Up New Clientele for the company
• Handling daily logistic operational activities such as vehicle placement, co-ordinating with Vehicle Owners & Brokers in regards of the Freight Rate & vehicle placement.
• Co-ordinating with clients on updates in regards of the where about of their consignments as well as about their complaints.
• Handling customer complaints in regards of Global Positioning System.
• Installation of GPS Software & Hardware.


TATA INDICOM (NEXUS) TEAM LEADER
2000 - 2004 (Infoline 24 hrs)

• Handling a Team size of 21 Team Members at the Contact Center
• Monitoring Call Queue from CMS & Controlling Abandon Rate & achieve Target Service Levels.
• Training, Coaching, Daily Briefing & de-briefing on Updates to the Team Member
• Assistance in preparation of Monthly Roster, Performance Presentation & Skill Set Allotment activity.
• Timely Escalation of Unresolved complains & Ensuring Quality & High Level of Customer Satisfaction
• Floor Walking & handling Escalated Calls
• Generating report of Daily/Weekly/Monthly performance.
Evaluating & timely feedback of C.S.R’s.


Achievements :

• Joined the organization as ‘Senior Customer Service Executive’ &
Internally promoted as ‘Team Leader’ in April 2003.


ANDROMEDA VALIDATING
1999 - 2000 EXECUTIVE

• Validation of Emails, postal mails & other correspondence received for the ‘TV Game Show’ (Jeeto Chappad Phad ke) aired on SONY TV.

• Validation Report to be generated on daily/weekly & monthly basis.

• Outbound communication thru Calling to winners or email.

EDUCATION :

Exam Institute Percentage
B.A. Mumbai University IInd Class
H.S.C S.I.W.S. Mumbai IInd Class
S.S.C Air India Modern School, Mumbai IInd Class


PROFESSIONAL TRAINING :

Trained by ‘Heena Mehta’ on Telephone Etiquettes and mannerism.

Topics covered were :
• Telephone Etiquettes & Soft Skill Techniques.
• Training on handling Irate Customers.
• Skills to handle escalated cases/calls.

PROFESSIONAL QUALIFICATION :

• Computer Literate. Operating Knowledge of Windows 2000.
• Typing Speed of 25 w.p.m.
• Working knowledge of various CRM software applications.
• Internet Savvy. Email & working Experience of other relevant Tools.

Good Team Player