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CV SmartPlant 3D implementation and software client servicing engineer working in Rolta India Ltd.

 
SmartPlant 3D implementation and software client servicing engineer working in Rolta India Ltd.

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CV/Resume ID no.: 102718

Location (Residence): Mumbai, India
Citizenship: India
 
Languages:
  Native: Marathi
  Other: English, Hindi
 
Education & Experience: Work Authorization & Relocation:
Education:
  Bachelors in Mechanical Engineering

Years of Experience: 4 years
Authorized to work in:
   India
Present Location:
   India, Mumbai
Relocation:
   Anywhere (International)
 
Expertise
Category Subcategory Ability Experience
IT/Communications Administrator Basic 10 years
IT/Communications Installation Engineering Basic 10 years
Engineering Other Basic 10 years
Engineering Maintenance Trainee 1 year
 
CV/Resume Details
 
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

An astute performer with over 4.5 years of work experience, which include 3 plus years of experience in project implementation and customer service of SP3D to various EPCs and O/Os. Presently working as Senior Executive with Rolta India Limited in a lead role to play for pre and post technical support of SP3D. This includes technical discussions, presentations, demonstrations, implementation, training and issue resolving among others.

2. Work Experience - CV/Resume Part 2 [Mandatory]

Since Aug’06 with Rolta India Limited
Rolta is an Indian multinational organization with a strong role in the Oil, Gas & Petrochemicals, Defence, Homeland Security & Government; Communication & Utilities, worldwide. Rolta serves these markets by providing innovative Engineering & Design Services and Solutions (EDS); Geospatial Information Solutions (GIS); and Enterprise Information & Communications Technology (EICT).

PRE TECHNICAL SUPPORT
• Technical Discussions with several customers to identify their requirements to be achieved through implementation of SP3D. This is then followed by presentation and demonstration of software capabilities.
• Interaction with Domestic as well as International customers/prospects, which include major Indian Public sector companies like NTPC, BHEL, BARC, ONGC, EIL and various EPCs viz. Samsung Engineering, Reliance Infra, Technip, BechRil, L&T–E&I, L&T-S&L, L&T-MHI, IBI-Chematur, Lanco, Technip, IOTDE, Saipem Triune, Valdel Engineers & Constructor, Essar , Foster Wheeler and CFIE-CFIT to name among others.
• Demonstrated the latest technology of referencing the 3D laser point cloud model from third party application and then modelling into SP3D. This demo was presented to KNPC – Kuwait for As-built project. The project consist of scanning the plant by a third party vendor, making a 3D laser point cloud model by a third party point cloud vendor and then referencing this into SP3D to model the complete plant.
• A visit to KBR - Houston as a SP3D consultant to understand their existing workflows and explain them the advantage of SP3D deployment. This was a two week assignment, which included several meetings with customer to make them understand the aspects and strong capabilities of SP3D that can meet their current/future project requirements. The scope of interfacing SP3D with their existing in-house developed applications was also being discussed.
• Technical specification writing for proposal submission.
• Actively carried out the awareness of SmartPlant Foundation’s (SPF) Integration feature with various SmartPlant Engineering Tools by visiting the prospects/customer places all around India and demonstrating them the actual data transfer capabilities with auto revision management.

POST TECHNICAL SUPPORT
• Implementation of SP3D at various customer locations viz. TCE – Mumbai, Tecnimont ICB – Mumbai, GE – Bangalore, L&T MHI – Faridabad and Thermax - Pune.
• An active member of Intergraph’s Siebel Support team for providing value added customer services by attending customer queries, issues and resolving their complaints on performance bottlenecks.
• Conducted basic and advanced training courses for various customers in India.
• Conducted training and knowledge management sessions for internal employees.
• Downloading and maintaining the latest service packs and HFs, freeware utilities and tools.
• Providing the customers with latest information of various upgrades and features available with each release in terms of HotFixes, Service Packs and automation utilities.
• Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
• Active participation in various Technical Exhibitions.
• Ensuring continuous interaction with the customer through multiple channels, viz. Siebel support, email, telephone to make sure that area of concern can be worked upon for improved service levels.

KEY TASKS HANDLED

Project Name : Implementation and Administration of ROSA power plant pilot project
Customer’s Name : Reliance Infrastructures, Faridabad, INDIA (Anil Dhirubhai Ambani Group)
Description : This project included the complete implementation and administration of SmartPlant 3D software with 8 concurrent users on server-client basis. It involved project administration, creation of piping specifications, customization of drawing and report templates, complete modelling of various discipline viz. Structures, equipment, piping, electrical, hangers & support, HVAC and deliverable extraction.


Project Name : Implementation of 50 licenses of SP3D
Customer’s Name : TCE Consulting Engineers Limited, Mumbai, INDIA (A TATA Enterprise Group)
Description : This project included the complete implementation of SmartPlant 3D software at various sites of the customer. A detail study was done for the existing servers, machines and network. Accordingly, the customer was suggested for an upgrade in the hardware, which suits the setup. Oracle RDBMS was installed and configured to work with SP3D on the DB server. Administrative client, IFC Server, Drawing Batch Server, Name Generator Server and modelling clients were then setup. License Server was configured with the License Key. A trial project was raised and checked to ensure the successful implementation. The completion of the project was concluded with the final handover including entire documentation.


Project Name : Implementation of SP3D for Global Workshare Environment
Customer’s Name : Tecnimont ICB, Mumbai, INDIA (An integral part of the Maire - Tecnimont Group)
Description : The Project included installation and configuration of SP3D in Global Workshare (GWC) environment between two offices in Mumbai. The SOW involved complete installation and configuration of RDBMS, SP3D software, creation of project and testing this to function in accordance with the Workshare setup.

Project Name : Benchmark for complete Integration platform
Customer’s Name : Bharat Heavy Electricals Limited (BHEL), INDIA
Description : The Project included creation and configuration of SP3D demo dataset to work in an integrated environment with other SmartPlant suite of products like SmartPlant P&ID (SPP&ID), SmartPlant Instrumentation (SPI), SmartPlant Electrical (SPEL) and SmartPlant Foundation (SPF). The creation of dataset started from basic routing of P&ID, publishing it to SPF, retrieving the relative data in SPI for auto-creation of loops, instruments, spec sheets, DDP; in SPEL for auto-creation of loads; in SP3D for placement of equipments, modelling the pipelines and co-relating the process parameters and physical topology with the published P&ID document.


From Feb’05 to Jul’06 with Giesecke & Devrient (India) Private Limited as Service Engineer
Giesecke & Devrient (G&D), a German MNC, is a global market leader in special purpose highly automated machines, which incorporates sophisticated mechanical system, high-resolution image sensor, and its compatibility. G&D designs and develops high-quality products for various customer requirements starting from printing, packaging, processing and destructing. G&D provides all necessary components to ensure secure and efficient working. Solutions from G&D enable users to automate their processing operations. G&D in India is an ISO 9001 Organization.

KEY TASKS HANDLED

Maintenance Operations
• Planning and effecting predictive & preventive maintenance schedules of various equipments for increasing machine up time.
• Installation and Commissioning of the equipments as well as conducting tests & inspections to ensure operational effectiveness of plant & utilities.
• Proactively identify areas of obstruction / breakdowns through breakdown trend analysis and taking steps to rectify the equipments through application of trouble shooting tools.
• Undertaking Annual Maintenance Contracts for periodic maintenance of the equipments.
• Coordinating material / spare parts planning encompassing identification of vendors, requirement specification & offer evaluation.

Client Servicing
• Providing value added customer services by attending customer queries & issues & resolving customer complaints on performance bottlenecks.
• Mapping client’s requirements / complaints, logging the complaint and assigning a complaint number followed by implementation of processes in line with the guidelines specified by the client.
• Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
• Ensuring continuous interaction with the customer through multiple channels, viz. website, email, fax & telephone to make sure that area of concern can be worked upon for improved service levels.


3. Education & Training - CV/Resume Part 3 [Mandatory]

Education:
• Year 2004 – First Class Bachelor’s Degree (67.6%) in Mechanical Engineering (B.E) – from Government
College of Engineering, Chandrapur (Maharashtra State, INDIA)
• Year 2000 – First Class with Distinction (78.67%) in Higher Secondary School Certificate Examination (HSSC) from Ordnance Factory Higher Secondary School Chanda, Chandrapur (Maharashtra State, INDIA)
• Year 1998 – First Class with Distinction (77.20%) in Secondary School Certificate Examination (SSC) from Ordnance Factory Higher Secondary School Chanda, Chandrapur (Maharashtra State, INDIA)

Training:
• Year 2009 – User training on SmartPlant Foundation (SPF- Admin1), SmartPlant Materials certain modules viz. SPRD, MSCM and Site at Rolta India Ltd, Mumbai
• Year 2008 – User training on SmartPlant Layout, SmartPlant Isometrics and SmartPlant Spoolgen at Rolta India Ltd, Mumbai
• Year 2007 – “Train the Trainers” Programme on SP3D at Intergraph’s H.O., Huntsville, USA
• Year 2006 – User level training on Intergraph’s Plant Design Tools at Rolta India Ltd, Mumbai, India in SP3D, PDS, SPPID, Micro-Station
• Year 2004 – Certificate Course in Unigraphics-NX2 (CAD & CAM) from Indo German Tool Room, Aurangabad


4. Computer Skills - CV/Resume Part 4 [Mandatory]
OS: Windows XP Prof SP3

Softwares: Intergraph's SmartPlant 3D and SmartPlant P&ID, Microsoft Office 2003 and 2007
5. Other Skills - CV/Resume Part 5 [Optional]
-
6. Additional Information - CV/Resume Part 6 [Optional]
Extra Curricular Accolade:
• Represented Nagpur Division in State Level Hockey Tournament in the year 1996 and nominated for Nationals Level Tournament
• Won Badminton Championship in the year 2004 in Inter Level Badminton Tournament at Indo German Tool Room, Aurangabad
• Functioned as Cultural Secretary of the College during 2003-04 session
• Awarded Best Batsman in the year 2004 in Inter Level Cricket Championship at Government College of Engineering, Chandrapur
• Stood runner up in Badminton Doubles Championship in the year 2001 in Inter Level Badminton Championship at Government College of Engineering, Chandrapur
• Completed the Certificate Course in Elementary and Intermediate level Drawing Examination held in the year 1994 and 1995 respectively at Ordnance Factory Higher Secondary School, Chanda


 

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SmartPlant 3D implementation and software client servicing engineer working in Rolta India Ltd.
CV/Resume ID no.: 102718

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