CV Working as Technical Support Expertise with DELL India
Working as Technical Support Expertise with DELL India
Resume built for oil and gas job opportunities by a jobseeker with experience in Working as Technical Support Expertise with DELL India - would you like to offer this candidate a job/contract employment?
Location (Residence): secunderabad, India Citizenship:India
Education & Experience:
Work Authorization & Relocation:
Bachelors in Electronics and Instrumentation Years of Experience:
Authorized to work in: European Union, UK (in particular), United States Present Location: india, secunderabad Relocation: Anywhere (International)
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]
A challenging career in the field of Industrial Instrumentation and Controls/Automation/designing/R&D your company which utilizes my existing knowledge, which provides complete job satisfaction and an environment to establish myself as a professional, also an arena to improve creativity and a support to boost my engineering capabilities
2. Work Experience - CV/Resume Part 2 [Mandatory]
Working as Technical Support Expertise with DELL. I have been associated with Dell since January 2007 subsequent to the completion of my graduation.
Hands on Experience with SQL Server 2000 in maintaining the database, generating queries and generating reports.
Resolve and / or escalate any conflicts within team members.
Ensure speedy resolution of queries & grievances to maximize customer satisfaction levels.
Expert in troubleshooting Dell desktops and laptops.
3. Education & Training - CV/Resume Part 3 [Mandatory]
Bachelor of technology (B.tech - 2006) in Electronics & Instrumentation Engineering (E.I.E) from Hitech College of Engineering and Technology, J.N.T.U. and Secured 61%.
Board of intermediate (M.P.C) from Gowtham Intermediate College and secured 76 % during the year 2000-2002.
Secondary School Certificate (ICSE) from St. Martins High School and secured 60 % during the year March 2000.
4. Computer Skills - CV/Resume Part 4 [Mandatory]
Dell Certified Systems Engineer for Wireless Networks.
Over 36 months of experience in Database using SQL, Hardware and Networking troubleshooting services.
Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving individual goals.
Knowledge of automated test tools Winrunner, QTP.
Knowledge of ISO and CMM process implementation.
5. Other Skills - CV/Resume Part 5 [Optional]
Dispatches created by the Technicians are audited for Policy and Procedures, quality, case logging/Trouble shooting and they are given digital signatures so that they can be shipped out of DELL.
The Dispatches created by the Techs are pulled from the Server using SQL-Server.
Manage the Server the routing to various LOBs, to the Dispatchers so that we can meet up with the SLA.
Create Reports on daily/monthly basis for the Teams Productivity/Illegals/Audits.
Remote monitoring of Servers located at Texas.
6. Additional Information - CV/Resume Part 6 [Optional]
Hardware : DELL PC Compatibles.
Operating Systems : Windows 9x/2000/NT,MS-DOS,Linux
Languages : SQL, C, JAVA, and TSL.
Databases : SQL SERVER 2000
Software Q/A : Standards & Procedures Development, SDLC Testing,
Test plan Design & Development, planning Automated
Testing Tools : Win Runner, Quick Test Professional
Networking Protocols : DNS,ISP,Router Concepts.