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CV Working as Technical Support Expertise with DELL India

Working as Technical Support Expertise with DELL India

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CV/Resume ID no.: 105416

Location (Residence): secunderabad, India
Citizenship: India
  Native: Urdu
  Other: Punjabi
Education & Experience: Work Authorization & Relocation:
  Bachelors in Electronics and Instrumentation

Years of Experience: 2 years
Authorized to work in:
   European Union, UK (in particular), United States
Present Location:
   india, secunderabad
   Anywhere (International)
Category Subcategory Ability Experience
IT/Communications Support (Hardware) Trainee 11 years
IT/Communications Internet Trainee 11 years
Other Labourer Trainee 11 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

A challenging career in the field of Industrial Instrumentation and Controls/Automation/designing/R&D your company which utilizes my existing knowledge, which provides complete job satisfaction and an environment to establish myself as a professional, also an arena to improve creativity and a support to boost my engineering capabilities

2. Work Experience - CV/Resume Part 2 [Mandatory]

• Working as Technical Support Expertise with DELL. I have been associated with Dell since January 2007 subsequent to the completion of my graduation.
• Hands on Experience with SQL Server 2000 in maintaining the database, generating queries and generating reports.
• Resolve and / or escalate any conflicts within team members.
• Ensure speedy resolution of queries & grievances to maximize customer satisfaction levels.
• Expert in troubleshooting Dell desktops and laptops.

3. Education & Training - CV/Resume Part 3 [Mandatory]

• Bachelor of technology (B.tech - 2006) in Electronics & Instrumentation Engineering (E.I.E) from Hitech College of Engineering and Technology, J.N.T.U. and Secured 61%.
• Board of intermediate (M.P.C) from Gowtham Intermediate College and secured 76 % during the year 2000-2002.
• Secondary School Certificate (ICSE) from St. Martin’s High School and secured 60 % during the year March 2000.

4. Computer Skills - CV/Resume Part 4 [Mandatory]
• Dell Certified Systems Engineer for Wireless Networks.

• Over 36 months of experience in Database using SQL, Hardware and Networking troubleshooting services.

• Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving individual goals.

• Knowledge of automated test tools – Winrunner, QTP.

• Knowledge of ISO and CMM process implementation.
5. Other Skills - CV/Resume Part 5 [Optional]
• Dispatches created by the Technicians are audited for Policy and Procedures, quality, case logging/Trouble shooting and they are given digital signatures so that they can be shipped out of DELL.
• The Dispatches created by the Techs are pulled from the Server using SQL-Server.
Manage the Server – the routing to various LOBs, to the Dispatchers so that we can meet up with the SLA.
• Create Reports on daily/monthly basis for the Teams Productivity/Illegals/Audits.
• Remote monitoring of Servers located at Texas.
6. Additional Information - CV/Resume Part 6 [Optional]
• Hardware : DELL PC Compatibles.
• Operating Systems : Windows 9x/2000/NT,MS-DOS,Linux
• Languages : SQL, C, JAVA, and TSL.
• Databases : SQL SERVER 2000
• Software Q/A : Standards & Procedures Development, SDLC Testing,
Test plan Design & Development, planning Automated
Testing Strategy.
• Testing Tools : Win Runner, Quick Test Professional
• Networking Protocols : DNS,ISP,Router Concepts.


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Working as Technical Support Expertise with DELL India
CV/Resume ID no.: 105416

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