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CV Orange business services Cairo shared customer support center shift leader

 
Orange business services Cairo shared customer support center shift leader

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CV/Resume ID no.: 105517

Location (Residence): Cairo, Egypt
Citizenship: Egypt
 
Languages:
  Native: Arabic Egypt
  Other: English
 
Education & Experience: Work Authorization & Relocation:
Education:
  Bachelors in 2006

Years of Experience: 10 years
Authorized to work in:
   Burundi, Egypt
Present Location:
   Egypt, Cairo
Relocation:
   Burundi
 
Expertise
Category Subcategory Ability Experience
Other Customer Service Basic 10 years
Sales/Marketing Retail Sales Basic 3 years
Other Media Basic 3 years
 
CV/Resume Details
 
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

I am seeking a career opportunity in which i can use my experience, professional and personal skills and to develop them.

2. Work Experience - CV/Resume Part 2 [Mandatory]

March 2007 – till present Orange business services ( Equant )
Cairo shared customer support center shift leader
 Acting as the first level of escalation
 Receiving cases from customers and works as incident management.
 Handles customers’ requests.
 Dealing with the different parties to solve customer related problems.
 Providing first and second level of troubleshooting and technical support.
 Locally awarded in the company for the performance done during SEPTEMBER 2008.

October 2006 – March 2007 Orange business services ( Equant )
ALCAN & HP DCSC engineer
 Providing expert technical support (second level for dedicated customers):
 Monitoring networks and managing routers using Putty software
 Managing technical cases using Clarify software
 Managing passports using Agent Assistant software

January 2004 – March 2005 Yazen for maritime and trade company
Sales Manager
 Entering new products that enlarge the company's business.
 Increasing the number of the company's customers.
 Trying to increase the exportation to Africa and the Arabian countries.

June 2003 – January 2004 Yazen for maritime and trade company
Sales representative
 Increasing regional sales.
 Increasing the number of the company's customers.

June 1999 – April 2003 Egyptian TV, Nile Family channel
Presentation and preparation of programs
 Presenting the program "1st year political".
 Presenting the program "Channel 2000", one of the big programs on the channel.
 Presenting and preparing the program "Channel 21".
 Choosing our program one of the top 5 programs on the channel.

June 2000 – December 2001 Alaadin magazine-Al Ahram
Head of committee of editing of "Resalet 2000" the insert of Alaadin magazine
 The idea of this insert increases and with a very hi percentage the distribution and the numbers of readers of the magazine.
 Choosing the articles to be inserted in the magazine.
 Handling monthly article.


3. Education & Training - CV/Resume Part 3 [Mandatory]

July 2006 Faculty of Engineering, Ain Shams University.
Bachelor of Engineering
Major: Computer and Systems Engineering.
Grade: Good.
Graduation Project: Smart home
Project’s Grade: Very good.

July 2001 Collège de la Salle, Cairo, Egypt.
Egyptian Scientific High School Certificate
Grade: 97%.
July 2000 Collège de la Salle, Cairo, Egypt.
Alliance française
Grade: very good.
September 2005 Shell Egypt
Trainee in the IT department
 Installing new routers and switches.
 Making the plan of the network component of all the company.
 Assisting the IT manger in handling IT problems.
 Installing new software to PCs.
 PCs setup and installation.

 CCNA
 ISDN, DSL, IPVPN, Frame relay, ATM, IGN.
 ITILV3
 Soft skills ( Communication skills, Presentation skills, time management, leadership & management, writing effective e-mails, customer satisfaction, self motivation, 7 habits of highly effective people )
 Studying Project management.


4. Computer Skills - CV/Resume Part 4 [Mandatory]
 Proficiency in Microsoft windows and Microsoft Office tools.
 Excellent knowledge of internet applications.
 Good knowledge of PC’s hardware.
 Lotus notes, Microsoft outlook.
5. Other Skills - CV/Resume Part 5 [Optional]
1994 – 2001
Head of SCIENTIFIC COMMIITTEE in the "Collège De La Salle" school student union

1994 – 2000
Member in the BASKETBALL AND VOLLEYBALL TEAM of the school “College de la Salle”

1997 – 1999
Member and then head of the ACTING GROUP of the school “College de la Salle”

1999 – 2001
Head of the school “College de la Salle” BROADCAST

2002 – 2006
Member in the student union of the university, "Committee of families"

2003 – 2005
Member in the high board of the media committee in the National Democratic Party

2003 – 2005
Member in the high board of the youth committee in the National Democratic Party

2003 – 2005
Head of the youth committee in the "Kholafa group" in the National Democratic Party
2003 – 2005
Head of the Public Relation Committee in the high committee in the National Democratic Party

2002 – till now
Board member in the executive committee of "Amicales des anciens élèves des frères"

2004 – 2009
Member, board member, treasurer, vice president and then
President in ROTARACT club Nasr City
 Winning 4 awards.
 Achieving various projects in all fields of interest of NGO.
 Total projects in a year of 240.000 L.E. coming from fund raising.
January 2006 Amicale des Ingenieurs froncophones en Egypte
Member

2007 - 2008 Orange business services
Member of SPOC committee and head of community service committee
 SPOC committee is a committee responsible for developing the company in all the fields ( Social, environmental, etc…).
 We made some projects and work on them to reach our goals (Like some parties to increase the employees loyalty, environmental projects, community service projects ).

 Proficiency in Microsoft windows and Microsoft Office tools.
 Excellent knowledge of internet applications.
 Good knowledge of PC’s hardware.
 Lotus notes, Microsoft outlook.

 Highly motivated and energetic.
 Strong interpersonal and communication skills.
 Enthusiastic team member/leader
 Hard worker and work well under pressure.
 Excellent Organization and Planning skills.
6. Additional Information - CV/Resume Part 6 [Optional]
 Highly motivated and energetic.
 Strong interpersonal and communication skills.
 Enthusiastic team member/leader
 Hard worker and work well under pressure.
 Excellent Organization and Planning skills.


 

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Orange business services Cairo shared customer support center shift leader
CV/Resume ID no.: 105517

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