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CV Back Office Executive (SE2) – Franking Department – Customer Care IDBI Bank India

Back Office Executive (SE2) – Franking Department – Customer Care IDBI Bank India

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CV/Resume ID no.: 106014

Location (Residence): bhayander, India
Citizenship: India
  Native: Marathi
  Other: Marathi, Hindi, Gujarati, English
Education & Experience: Work Authorization & Relocation:
  Bachelors in Account,BK, Finan,Eco, Eng

Years of Experience: 3 years
Authorized to work in:
Present Location:
   India, Mumbai
Category Subcategory Ability Experience
Other Customer Service Trainee 11 years
Other Customer Service Trainee 1 year
Other Customer Service Trainee 1 year
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

Dear Sir

With this cover letter, I am applying for the job which I found heard from you thru internet for a competent and experienced Customer care & Back End . I am familiar with the duties of such a position. I'd also be happy to answer any questions you have.

2. Work Experience - CV/Resume Part 2 [Mandatory]

Designation: Back office Executive (SE2) – Franking Department – Customer Care
From: May 2009 till Date

Job Profile:
· Heading Entire Franking & Maintenance
· Co-ordination with Branches & Internal coordination with all the dept.
· Coordinating with the principal clients, customers, management and resolving queries
· Daily MIS Generating for Management.
· Handling Entire customer of Front Office
· Keeping track of reports. Telephone handling & To Build Relationship with High Net Worth Clients.
· Regular Corporate Client interaction on process development and management.

Lasted Company Profile

Designation: Online Web Operation (EQUITY) & Customer Care
From: Feb 2007 till Oct 2008

Is a subsidiary of Online Trading Company is Investments Intermediates and also provides Specialize services for Bank of India & Individual Sectors.

Job Profile:
· Co-ordination with all Western Branches of Bank of India & Responsible solving quires with in 48 Hrs.
· Handling all over Sales of Demat A/C Pan India.
· Heading Entire Operations of Online Trading. Client shifting from offline to online.
· Explaining customer about terms & conditions of products.
· Handling Bank of India client’s, moving clients from Sql to Web client.
· Planning and organizing day to day Resolving queries of Business Associates & VSAT
· Rating of Customer Profile. To Build Relationship with High Net Worth Clients.
· Market Research related to Trading & Maintaining detailed database
· Coordinating with the principal clients, customers, management and resolving queries
· Conducting Weekly Training Programs within the organization.
· Daily MIS Generating for Management.
· Planning, Organizing & Executing Day to Day Trading Process.
· Responsible for designing internal & external training module, vendor management, manage reward & recognition platforms for front end & Back end staff’s associated with company
· Responsible for designing & execution of online process in the Mumbai zone.
· Coordinating with Operations / Sales & collections people to reach up to the resolutions.
· Resolving daily query of direct clients related to Trading & Password quires.
· Point contact one center between Sales / Operation Unit /Bank of India Branches & HO across Maharashatra India. To Provide Guidance to the Clients. Internet Mails Follow up
· Providing Training to new employees with our system & product skill.

Previous Company Profile
Designation: Front Office (Multi- Task)
From: Nov 2006 to Feb 2007.

Job Profile:
· Handling Entire patients of Front Office.
· Planning, Organizing & Executing Day-to-Day Activities.
· Maintenance & generate of patients report.
· Keeping track of their submissions & reports.
· Internal coordination with all the dept.
· Taking care of all patients on personal level.
· Resolving daily query of direct patients related to Appointments & Admissions.
· Attending patient’s queries on Telephone & solving their queries.
· Handling the cash counter. Provide the guidance to the patients.
· Worked in the all the shifts.

Designation: Production Dept Accountant
From: June 2004 to Oct 2006

TARA ULTIMO PVT LTD (SEEPZ) jewelry Production Company

Job Profile:
· Process set up for Co-ordinate the project management before launch.
· Managing Stock, Giving task to workers, handling new orders.
· Planning, Organizing & Executing Day to Day Function.
· Managing the Management System, detecting potential, New Order cases thereby reducing or growth exposure to the Manager.
· Assigning of data task for workers to the Agencies and keeping track of their work.
· Meeting Subscribers in disputing cases. Maintenance of detailed task of workers.
· Responsible for implementation & execution of process & Recruitment new agencies for entire Mumbai zone.
· Responsible for designing internal & external training module, vendor management, lassoing with govt. officials, manage reward & recognition platforms for vendors associated with company in Mumbai zone.
· Responsible for sending MIS as per management requirements
· Maintaining & enhancing frontage visibility related with internal auditing of agency.
· Recruitment of Field Executive & Backend staff of agency in the Mumbai zone.
· Monitoring the workers performance & maintaining Target Assigned to Company.
· Handing all Production Account & also workers payment.
· Inter department coordination for solving the issues (Customer Care, Galleries, Dealers and external agencies).

3. Education & Training - CV/Resume Part 3 [Mandatory]

Educational Qualification:
· Passed T.Y.B.BOM From Mumbai University in April 2001.
· Passed H.S.C From Mumbai University in Feb 1998.
· Passed S.S.C From Mumbai University in MARCH 1996.

Extra Curricular Activities:
· Brown belt holder in Martial Arts.
· Artist in Professional Marathi Drama & Dancer.
· Done 2 years N.S.S activity as a N.S.S Volunteer (camps).

4. Computer Skills - CV/Resume Part 4 [Mandatory]
Key Skill in computers:
Certification course in Office Automation (Ms Word, Excel, Internet, PowerPoint, Tally, FoxPro)

Key Skill in IT (Information Technology):
Certification course in HARDWARE & NETWORKING, ADMINISTRATION in WINDOWS 2000, XP, 98. From C.M.S. Institute.
5. Other Skills - CV/Resume Part 5 [Optional]
Extra Curricular Activities:
· Brown belt holder in Martial Arts.
· Artist in Professional Marathi Drama & Dancer.
· Done 2 years N.S.S activity as a N.S.S Volunteer (camps).
6. Additional Information - CV/Resume Part 6 [Optional]
Seeking position in an esteemed organization that will provide a proper scope to my skill and abilities achieving overall professional and personal growth.

· Highly self-motivated to identify and achieve the goals of the organization.
· Excellent interpersonal relationship, active listening skills, Very good communication and interpersonal and management skills.
· Can achieve time bound goals through motivated team work under exacting situations


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Back Office Executive (SE2) – Franking Department – Customer Care IDBI Bank India
CV/Resume ID no.: 106014

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