CV Support Officer / Operation Executive Lulu International Exchange LLC Abu Dhabi UAE
Support Officer / Operation Executive Lulu International Exchange LLC Abu Dhabi UAE
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Location (Residence): Abu Dhabi, United Arab Emirates Citizenship:Nepal
Languages: Native:
Hindi Other:
English
Education & Experience:
Work Authorization & Relocation:
Education:
Vocational in Diploma in Casino Mgmt. Years of Experience:
4 years
Authorized to work in: India, Nepal, United Arab Emirates Present Location: UAE, Abu Dhbai Relocation: Anywhere (International)
Expertise
Category
Subcategory
Ability
Experience
Other
Customer Service
Trainee
9 years
Other
Hospitality
Basic
3 years
Other
Hospitality
Basic
4 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]
VISION:
To posse superior customer services skills with a passion to continually exceed customer expectations, and able to perform under pressure while dealing with a variety of challenges and personalities to exceed the profitability of organization.
CAREER OBJECTIVE:
To find a challenging position to meet my competencies, capabilities, skills, education and experience.
2. Work Experience - CV/Resume Part 2 [Mandatory]
June 2009- Payment Support Officer (Back Office)
Present Lulu International Exchange LLC
Abu Dhabi, UAE
Duties and Responsibilities
Handle all type remittance work.
Dealing with international Bank, and check the status of transactions.
Corresponding mails and complaints.
Handling telephones with very perfect and courteous manner.
Made Operational Manual.
Sending Transaction through Ezremit.
Sending Transaction through Earthport.
File generation.
Uploading Files and sending mails.
Generating Test-key.
December 2005- Croupier (Gaming Dealer)
August 2008 Casino Everest,
Kathmandu, Nepal
Key Achievements:
Deal every game perfectly using correct rules and regulations.
Always ready to deal every game in every table.
Able to take hourly and daily closing reports (profit and loss)
Enjoying dealing with different kind of personalities.
Flexible in scheduling- able to work evenings, nights, weekends and holidays.
Able to deal Baccarat, Roulette, Black Jack, Pontoon, Caribbean Stud Poker, Mini Flush (One Deck-3 cards game), Kitty (One Deck-9 cards game), Marriage (Three Deck-21 Cards Game), Flush (One Deck-3 cards game)
Handle cash chips with accuracy.
Well groomed, professional appearance, a clear and pleasant speaking voice, friendly personality.
October 2004- Front Desk Agent
November 2005 Garden Hotel,
Kathmandu, Nepal
Key Achievements:
Handled guest check-ins and check-outs in accordance with company credit/cash handling policies and procedures in an efficient and friendly manner.
Provided efficient and courteous service at Switchboard, Business Center.
Confirmed transportation and hotel reservations for customers
Worked in any shift, extra hours and irregular duty and also in public holidays.
Always enjoyed working with different people.
Acquired guest room's keys.
May 2000- Jr.Secretary (Receptionist)
September 2003 Radisson Hotel,
Kathmandu, Nepal
Key Achievements:
Prepared Departmental Budget.
Prepared Monthly departmental Duty Roster for the staff.
Provided information and assisted guests concerning-restaurants in the areas, transportation directions etc if necessary.
Taken necessary required action on each guest comments or complaints
Well groomed, professional appearance, a clear and pleasant speaking voice, friendly personality.
Trained as a Front Office Receptionist. Operated FIDELIOS (PMS-Property Management System) and MMS (Material Management System for accounting and store purpose.
2 Times Best Employee of the Month Nominee.
3. Education & Training - CV/Resume Part 3 [Mandatory]
January 2006 Diploma in Casino Management (2005-2006)
Silver Mountain School of Hotel Management, Kathmandu, Nepal
August 1996 School Leaving Certificate
Dovan Ma. Vi. Palpa, Nepal
4. Computer Skills - CV/Resume Part 4 [Mandatory]
Working on MS Office from Last 9 years.
Diploma in MS Project 2007 from New Horizon UAE(Microsoft'sAgents).
5. Other Skills - CV/Resume Part 5 [Optional]
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6. Additional Information - CV/Resume Part 6 [Optional]
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