CV Support Officer / Operation Executive Lulu International Exchange LLC Abu Dhabi UAE

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CV/Resume ID no.: 106087

VISION:

To posse superior customer services skills with a passion to continually exceed customer expectations, and able to perform under pressure while dealing with a variety of challenges and personalities to exceed the profitability of organization.

CAREER OBJECTIVE:

To find a challenging position to meet my competencies, capabilities, skills, education and experience.

June 2009- Payment Support Officer (Back Office)
Present Lulu International Exchange LLC
Abu Dhabi, UAE
Duties and Responsibilities
 Handle all type remittance work.
 Dealing with international Bank, and check the status of transactions.
 Corresponding mails and complaints.
 Handling telephones with very perfect and courteous manner.
 Made Operational Manual.
 Sending Transaction through Ezremit.
 Sending Transaction through Earthport.
 File generation.
 Uploading Files and sending mails.
 Generating Test-key.


December 2005- Croupier (Gaming Dealer)
August 2008 Casino Everest,
Kathmandu, Nepal

Key Achievements:
 Deal every game perfectly using correct rules and regulations.
 Always ready to deal every game in every table.
 Able to take hourly and daily closing reports (profit and loss)
 Enjoying dealing with different kind of personalities.
 Flexible in scheduling- able to work evenings, nights, weekends and holidays.
 Able to deal Baccarat, Roulette, Black Jack, Pontoon, Caribbean Stud Poker, Mini Flush (One Deck-3 cards game), Kitty (One Deck-9 cards game), Marriage (Three Deck-21 Cards Game), Flush (One Deck-3 cards game)
 Handle cash chips with accuracy.
 Well groomed, professional appearance, a clear and pleasant speaking voice, friendly personality.


October 2004- Front Desk Agent
November 2005 Garden Hotel,
Kathmandu, Nepal

Key Achievements:
 Handled guest check-ins and check-outs in accordance with company credit/cash handling policies and procedures in an efficient and friendly manner.
 Provided efficient and courteous service at Switchboard, Business Center.
 Confirmed transportation and hotel reservations for customers
 Worked in any shift, extra hours and irregular duty and also in public holidays.
 Always enjoyed working with different people.
 Acquired guest room's keys.


May 2000- Jr.Secretary (Receptionist)
September 2003 Radisson Hotel,
Kathmandu, Nepal

Key Achievements:
 Prepared Departmental Budget.
 Prepared Monthly departmental Duty Roster for the staff.
 Provided information and assisted guests concerning-restaurants in the areas, transportation directions etc if necessary.
 Taken necessary required action on each guest comments or complaints
 Well groomed, professional appearance, a clear and pleasant speaking voice, friendly personality.
 Trained as a Front Office Receptionist. Operated FIDELIOS (PMS-Property Management System) and MMS (Material Management System for accounting and store purpose.
 2 Times Best Employee of the Month Nominee.

January 2006 Diploma in Casino Management (2005-2006)
Silver Mountain School of Hotel Management, Kathmandu, Nepal

August 1996 School Leaving Certificate
Dovan Ma. Vi. Palpa, Nepal

Working on MS Office from Last 9 years.
Diploma in MS Project 2007 from New Horizon UAE(Microsoft'sAgents).

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