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CV Entry Level Roughneck, Roustabout or Store Operator - Chennai India

Entry Level Roughneck, Roustabout or Store Operator - Chennai India

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CV/Resume ID no.: 106184

Location (Residence): palakkad, India
Citizenship: India
  Native: Hindi
  Other: English United States
Education & Experience: Work Authorization & Relocation:
  Bachelors in Political Science

Years of Experience: 5 years
Authorized to work in:
Present Location:
   India, Coimbatore
   Anywhere (International)
Category Subcategory Ability Experience
Other Other Basic 4 years
Other Customer Service Basic 5 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

My profile offers more than 04 years of Quality Heading in BPO / Tele Sales sector and 05year’s Purchase & Warehouse Management experience, holding a sound back ground of making in new records. Conducting process training from Client, exhibiting excellent approval skills, with expertise in handling Clients and executing high-volume production in Quality and delivery schedules. Experienced in voice processes, a BPO specialist, truly understanding the need of BPO exploitation for our country’s growth. Recruiting the team towards as per the management norms to act accordingly through cost cutting and delivering the quantity of Quality.

2. Work Experience - CV/Resume Part 2 [Mandatory]


~ Dec. 2006 To Aug.2009.
Playing an essential role as a Quality Head by heading the Total CITI Process and TATA AIG , for BPO - VOICE PROCESS.
Played a major part in successfully setting up the voice operations, both in process and the technical part of the operations. By ensuring Quality Adherence by no deviations
Being an Quality Head delivered excellent service levels to the client according to the process to satiate them. Helped the process to achieve high percentage in approval rates compared to the competitors
In-charge of the quality of Customer Care Executives (CCEs) output.
Interact with the clients on regular basis to run the process on par with client’s satisfaction.
Involved in productivity increase plan by delivering new process initiatives and change management techniques. By motivating the team by new PLAN OF ACTIONS
Facilitate and manage the team appraisals.
Cost Effectiveness & increasing the utilization of resources
Acting according to the concern costing in the sections like recruitment, billing etc to made the company to run in profitable way. By the way of cutting the cost for not needful things.
Quality Analaysist Operations, INFO VISION SERVICES (Domestic Call Center in Chennai) ~ May2005 to Dec.2006

Played the role of Quality Analogist for a Leading BPO sector in market INFO VISION Now it’s called as a SERCO for (voice process –outbound) in the ITES Sector of the company, reporting directly to the GM of Quality.
Joined as a Tele-Caller in SERCO being an experienced person
Wined the impression of Managers with in the short frame of time first appraisal and promoted themselves to upper Grade.
Promoted as a Quality Analyst
As a Quality Analysist focusing on new implementations and made new bench marks to sail the team as per the Management Requirement.
Managed a team of 200 members, being in-charge of major Client (GE-SBI) simultaneously.
Enabled all deliverables to the client, with quality and on time.
Interacted with the client on behalf of the company.
Facilitated and managed the team.
Responsible for all the deliverables made to the client on every day basis.
In-charge of the billing routine of the team, delegation of work to the team members and clarify the team's queries as a subject matter expert.
Monitored productivity and quality, and generated production schedule reports.
Facilitated the internal and external audits for the company.
Purchase cum Warehouse in-charge ,THE OUTLOOK PLANNERS (Chennai 1st -Jan -2000 to 26th- Apr-2005)
Played an essential role in the business to satiate the superiors requirements
Played the activities with enthuse as to learn more and more
Paid attention more on speaking with clients to get the business etiquettes and seriousness
Daily booking in & inspection of all material purchases ensuring that production demand is covered by timely supply.

Ensure production demand for all material is covered by adequate & timely supply through accurate stock management.

Arrange warehouse logistics according to the instruction of Site Managers.

Preparation of trends and status reports as and when required

Preparation of weekly and monthly inward / outward transactions report and submit to material coordinator.

3. Education & Training - CV/Resume Part 3 [Mandatory]

Education : Graduation in Bachelor of Arts passed with second class in the year 1998 from University Of Utkal, Cuttak ,Orissa, India.

4. Computer Skills - CV/Resume Part 4 [Mandatory]
Computer Literacy
Possess high proficiency in use of PCs Well versed in the use of Microsoft Windows and Microsoft Office applications such as MS Excel and MS Word.
5. Other Skills - CV/Resume Part 5 [Optional]
Purchase & Warehouse Management

BPO (Voice)

Client Interaction

Team Management

Process transition

Change Management

Operations Management

Personnel Coordination

Quality Control in BPO

Team Trainer


Cost Containment
6. Additional Information - CV/Resume Part 6 [Optional]
Hi I would like to apply for entry level job openings Eg:Roughneck,Roustabout or Store.


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Entry Level Roughneck, Roustabout or Store Operator - Chennai India
CV/Resume ID no.: 106184

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