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CV Retail / Customer Service Officer National Bank of Abu Dhabi - Egypt

Retail / Customer Service Officer National Bank of Abu Dhabi - Egypt

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CV/Resume ID no.: 106830

Location (Residence): cairo, Egypt
Citizenship: Egypt
  Native: Arabic Egypt
  Other: English
Education & Experience: Work Authorization & Relocation:
  Bachelors in 2001

Years of Experience: 9 years
Authorized to work in:
Present Location:
   egypt, cairo
Category Subcategory Ability Experience
Other Customer Service Experienced 15 years
Other Other Experienced 7 years
Administration Customer Service Experienced 7 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

Available upon request

2. Work Experience - CV/Resume Part 2 [Mandatory]

 National Bank of Abu Dhabi - Egypt January 2004 till date
Job description: Customer services Officer.
- Participate in handling all customer service operations related to credit cards, personal loans and auto loan.
- Responsible for doing the clients' standing instructions every month.
- Responsible for handling all customer service operations related to time deposits, fixed deposits and saving certificates.
- Responsible for opining the clients' accounts.
- Responsible for filing all work manuals that comes from Compliance Sector as well as all incoming memos and internal memos.
- Responsible for filing the branch staff‘s vacations and prepare the statistical work related to this issue.

 National Bank of Abu Dhabi - Egypt
Job description: Retail Officer.
- Responsible for all bank’s products as auto loans, credit cards and personal loans.
- Participate in handling all retail customers operations related to credit cards, personal loans and auto loan.
- Responsible for achieve retail target.
- Booking loans on the computer system.

 National Bank of Abu Dhabi - Egypt Oct 2001 till Dec 2003

- Trainee in the foreign trade department (LC’s and LG’s)
- Trainee in the foreign exchange department.
- Trainee at the customer service (Current, saving and time deposits / remittances)

3. Education & Training - CV/Resume Part 3 [Mandatory]

Scientific degree: B.A. of Commerce, Accounting department 1996-2000
Cairo University

4. Computer Skills - CV/Resume Part 4 [Mandatory]
Computer skills

 Windows 2000/Winword 98 Nov 2000/Feb 2001
 Excel August 2001
 YPDA ( Windows 2000, Excel , Quick box , Accounting ) Oct to Dec 2001
5. Other Skills - CV/Resume Part 5 [Optional]
Language Skills

 Arabic – Native Language
 English – Very Good command of writing and speaking English
 German – Fair
Function Skills

- Interpersonal communication and talent negotiation skills in different fields.
- Leadership skills.
- Planning, organizing and follow up.
- Creative for new ideas in developing my job.
6. Additional Information - CV/Resume Part 6 [Optional]


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Retail / Customer Service Officer National Bank of Abu Dhabi - Egypt
CV/Resume ID no.: 106830

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