CV IT Manager Wachovia Bank, A Wells Fargo Co. Charlotte NC, Oracle Corporation Los Angeles CA

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CV/Resume ID no.: 107052

I am an IT system professional and an expert support consultant with over 14 years experience in implementing, supporting and managing a wide range of third generation client/server systems and applications. I have project management skills in large project implementations following the SDLC (Software Development Lifecycle) on various platforms, for different Lines of Businesses. I am looking for a challenging position in the International Energy sector with a Global company, where I can add value in an expatriate capacity.

• Ability to work / function within corporate / business environment as a leader and change agent;
• Team player with excellent leadership capabilities, sterling interpersonal skills, and a high level of tact and discretion;
• Confident communicator at all corporate levels with excellent oral and written communication / presentation skills;
• Competent facilitator with tried and tested peoples and negotiation / consulting skills;
• Avid learner, with demonstrated abilities and willingness to acquire and implement new skills and technologies;
• Diligent and efficient with a clear sense of responsibility, and a drive to produce desired outcomes;
• Significant experience in working with senior management teams in formulating and implementing corporate strategy;
• Significant managerial and organizational experience in leading and motivating multicultural teams in demanding work-streams;
• Ability to work under tight deadlines responding to the ever-changing priorities and challenges of complex legal and business environments.

As laid out below, I have acquired an extensive array of knowledge and skills in the course of my professional and academic career, and I will very much like to use my skills and experience in providing sound leadership and change management impetus in a dynamic corporation as it envisages the next level of growth and profitability.

PROFESSIONAL EXPERIENCE

01/2006 – Present - Wachovia Bank, A Wells Fargo Co., Charlotte NC
Technology Delivery Manager – CIB Division (Currently Tech Lead with Same responsibilities)

• Supervise and administer the operations and administration for a team of Data Base Administrators (DBAs) within Corporate Investment Banking (CIB) Technology Services.
• Accountable and responsible for design, testing, implementation, performance, and ongoing support of databases associated with the functioning applications utilized by respective line(s) of business (LOBs).
• Insuring DBMS versions are current and operating within corporate standards; to include, Security Access, Change Control, RISK, and all other processes as they relate to databases.
• Administer data and system programming in the enterprise's database computing environment, including configuration, security, resource monitoring and reporting, troubleshooting, performance and tuning, data replication, and the development of specialized programs.
• Assist, define, and/or oversee database organizations, standards, controls, procedures, and documentation.
• Provide technical capability in the definition, design, and creation of a database environment.
• Assist in development and deployment of applications with RDBMS components.
• Design, implement, and maintain databases with respect to access methods; access time; batch processes; device allocation; validation checks; organization; protection and security.
• Preserve standards and controls over the necessary infrastructure processes associated with RDBMS within the enterprise.
• Maintain the stability, scalability, behavior, security, and performance of RDBMS environments.
• Responsible for database backup and restore procedures to insure the availability and integrity of databases.
• Help in database design, programming, troubleshooting and management of problems.
• Provide 24x7 on call support of all systems on a rotating basis.
• Ensure that documentation is complete and up-to-date.


06/2000 - 01/2006 - Oracle Corporation, Los Angeles CA
Senior Systems Engineering Specialist (80%-90% travel position)

As a member of the Oracle’s Consulting Support organization, my focus was to deliver post-sales support and solutions to the Oracle customer base, while serving as an advocate for customer needs. This involved resolving post-sales technical questions regarding the use of and troubleshooting of Distributed products including Advanced Replication, Oracle Streams and Advanced Queuing.

As a Principal Support Engineer, I offered strategic technical support to assure the highest level of customer satisfaction. A primary focus was to utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. I was expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address complex and critical customer issues. This position required almost 80-90% travel to client sites supported by Oracle. Some of the clients include, but are not limited to:
- NASA JPL Labs, Los Angeles
- Wellpoint Healthcare, Los Angeles
- Lexmark, Lexington
- Phoenix Airport, Phoenix
- Los Angeles Sheriff Dep’t, Los Angeles
- Bank of America, Charlotte
- Devry University, Chicago
- Capital One Bank, Richmond
- Coca Cola, Atlanta
- Thompson Legal, Minneapolis
- Wachovia Bank, Charlotte
- Capital One Bank, Richmond VA


• Onsite Premium Support technical interface for Oracle with customer’s IT staff:
o Server Technology support
o 9i/10g RAC install and configuration on multiple platforms
o Database upgrade and instances configuration
o Performance Tuning and troubleshooting client issues
o OEM install and configuration
o RMAN install and config for automatic backups and recovery strategies
o Educate client on metalink support for faster resolution of escalation
o Resource Manager implementation
o Data Guard and Standby
o Replication Support
• Resolved high level, very complex, or previously unknown issues requiring expert technical knowledge for Oracle’s products.
• Interacted within customer site and Oracle on a conceptually advanced troubleshooting level.
• Prepared and present training programs designed to educate field support and customers on technical topics.
• Established proactive plan to support Oracle’s products at each assigned client site.
• Worked with client to establish plans for integration of new software releases, database backups, and recovery strategies.
• Educated customers on effective use of Oracle Support Services.

• Served in leadership role for prevention, identification, and resolution of Oracle-related issues at the customer site.
• Recognized and communicate needs for additional Oracle products, support and services to appropriate organizations.


05/99 - 06/2000 - Passport New Media (YourOwnWorld.com), Los Angeles CA
Lead Oracle DBA

• Sole DBA during life-cycle development of company’s flagship product YOW.
• Involved in initial research and analysis of database requirements.
• Installed Oracle8i database on multiple UNIX servers – test, dev., and production.
• Logical design of database and analysis of data model using Erwin.
• Physical implementation of database model – creation of instances, tablespaces, sizing, user-account management, client-server connectivity using Net8.
• Sole administrator of 3 40G+ instances running on Solaris 2.7
• Responsible for performance tuning and Backup and Recovery of multiple instances (Hot/Cold backup of databases).
• Created Bug database for developers in Access for convenient logging of bugs over LAN.
• Responsible for reports generation using Oracle Reports 6.0 (mostly metric reports)


08/97 - 04/99 - Transnational Computer Technology (TCT), El Segundo CA
Applications Consultant/DBA

• Supported and maintained Oracle databases in UNIX and WinNT environment.
• Monitored database and data dictionary views for performance issues.
• Managed objects (tables, views, and indexes) in database.
• Participated in planning and design of backup and recovery strategies.
• Wrote PL/SQL code for database updates, triggers, and stored procedures.
• Participated in conversion/migration of DB2 databases to Oracle.
• Provided end user support and training at Los Angeles County Department of Children and Family Services for their proprietary system, CWS/CMS.
• Involved in site-by-site rollout of the system
• Responsible for installation, management, and configuration of all Win/NT Workstations running on DB2 servers.
• Project Lead in the creation of Technical Documentation for analysts and vendors.

• Responsible for end-user support training of medical staff in using patient intake and billing system.


09/95 - 06/97 - WMC Partial Hospital Program, Los Angeles CA
Systems Support Manager

• Managed the update and maintenance of client database in Access.
• Briefed senior management on monthly program status and recommended changes as necessary.
• Team Lead for installing and trouble shooting complimentary desktop applications for hundreds of users.


04/94 - 08/95 - Lanterman Development Center , Pomona CA
Technician Trainee

• Provided Help Desk support to multiple users.
• Responsible for troubleshooting, documenting and securing hardware and support from vendors.
• Responsible for management and training of new staff on basic PC operations.
• Responsible for the maintenance and troubleshooting of system used for patient intake and discharge planning.

• MSc. Software Engineering-National University, Los Angeles 1999
• Certified Licensed Support Technician, Valley College, Pomona 1995
• BA (Hon) Public Law and Administration, University of Yaounde, Cameroon, 1990
. ITIL Certified Foundation Courses
. Certified Information Systems Auditor (CISA) and Certified Information Security Manager (CISM) – Candidate 2007
. GCE ‘A’ Levels, High School Diploma - June 1987
. GCE ‘O’ Levels, Secondary School Diploma - June 1985

TECHNICAL SKILLS AND COMPETENCIES

CLIENT/SERVER Technologies -

RDBMS: Oracle 7x, 8x, 9i, 10gR1&2, 11g

Database Modeling: Oracle Designer 2000, ERwin (Logic Works) 2.x & 3.x.

Methodology: RDBMS, OOD, OOP, Client/Server.

Programming Languages: SQL, PL/SQL, HTML, SQL Windows 5.0, shell scripting (sh, csh, ksh).

Database Administration:
• Oracle Database Server Installation
• Server consolidation and RDBMS upgrade
• Configuration and Administration (OEM, FOGLIGHT, SPOTLIGHT, EMBARCADERO, TOAD)
• Oracle Database Performance Tuning
• Oracle OPS and 9i RAC, 10g RAC HA (High Availability)
• Backup and Recovery (RMAN, Cloning, import & export, SQL*BACKTRACK)
• Network Administration & Database Replication
• SQL*Plus
• Resource Manager
• Data Guard and Standby Databases
• Replication and Streams
• Oracle Data Warehouse – Design and Performance Tuning
• Installation and Management of Oracle Application Server (9iAS) & Forms Server
• Server and database migration using Oracle Migration Workbench (OWMB)
• Experience troubleshooting ODBC and JDBC connectivity issues

System Administration: OS Installation, User Administration, Backup and Recovery & Security Management on the following platforms: SUN/OS SOLARIS, Linux SuSe 9 & RedHat, MS/WinNT 4.0.

Development Platforms: IBM-AIX , SUN/OS, SOLARIS 9 & 10, HPUXx, Linux SuSe 9 & RedHat 5, MS-WIN 3.x, 95, 98, NT 4.0, 2000 & 2003, XP and VISTA.

Oracle Applications: Single and multi-node installation and patching of Oracle Applications 10.7 ,11i and 12i. I have expert experience in troubleshooting Forms and Reports Server, Web Server, Concurrent Manager and Admin Server.

Network Admin: I have been involved in LAN and WAN design, administration and support. I have familiarity with Internet Protocols TC/IP and Network Security Administration.

System Security: Candidate for CISA (Certified Information Systems Auditor) and CISM (Certified Information Security Manager) certification – familiarity with security protocols for IT e.g. COBIT, ISACA, SOX.

SAP R/3 Admin and Security: Candidate Certification.

Fluent in French and English