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CV Customer service manager, MAERSK Tunisie (shipping line) P&O Nedlloyd Container Line Limited

Customer service manager, MAERSK Tunisie (shipping line) P&O Nedlloyd Container Line Limited

Resume built for oil and gas job opportunities by a jobseeker with experience in Customer service manager, MAERSK Tunisie (shipping line) P&O Nedlloyd Container Line Limited - would you like to offer this candidate a job/contract employment?

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CV/Resume ID no.: 107131

Location (Residence): EZZAHRA, Tunisia
Citizenship: Tunisia
  Native: Arabic Algeria
  Other: English
Education & Experience: Work Authorization & Relocation:
  Bachelors in COMMERCE

Years of Experience: 15 years
Authorized to work in:
Present Location:
   Libyan Arab Jama.
Category Subcategory Ability Experience
Logistics/Transport Chartering Basic 7 years
Other Customer Service Basic 5 years
Administration Administration Basic 23 years
Logistics/Transport Expediting Basic 23 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

Gregarious, enthusiastic, and dynamic, I feel I have the basic personal qualities that will enable me to take over numerous positions; My working experience at big shipping lines as P&O Nedlloyd and Maersk improved my leadership skills, communication skills and ability to work in a team environment. I have fluent spoken and written English, Italian, French and obviously Arabic.

However my interest has always been in the international companies. To share international experience within a team, and to be able to develop and offer support and services to people of many nationalities and cultures are my primary reasons for pursuing an occupation within your team.

I hope that you find my resume of interest, and I look forward to the possibility of a personal interview.
Thank you very much for considering my application.

2. Work Experience - CV/Resume Part 2 [Mandatory]

2005-2007: Customer service manager, MAERSK Tunisie (shipping line)
In charge of:
Customer service organization and focus on improving the services
in accordance with procedures
Support to Customer service and other teams
New global system implementation and team trainings planning
Ensure a multi tasking of customer service staff
Data quality
Last appraisal score : C 78 (average score :E55)

1995-2005 : Chef du Département Logistique, agence maritime D’ALESSANDRO AGENT (shipping lines : P&O NEDLLOYD, HANJIN, SENATOR, GRIMALDI GENES, GRANDI NAVI VELOCI and some tramps)
In charge of :
Managing work team
Managing containers depot and optimizing containers flow / turnover
Dealing with port authorities’ authorizations and/or requests in relation with logistics activities...
Supervising all operations of discharging and loading containers and reporting activities and costing to principals within deadlines.
Controlling and validating Logistics (trucking, port handling and port dues) costing control.
Supervising systems update
Global systems implementations and trainings.

3. Education & Training - CV/Resume Part 3 [Mandatory]

1989-1994 : Institut des hautes études commerciales university (I.H.E.C)

2007 June
“Reach for the star” MAERSK program, first session of Process excellence- held in Algiers
2007 February
Process communication management conference held in Tunis
2006 September
Management accelerated development for excellence, last session plus diploma – held in Paris.
2006 June
Management accelerated development for excellence, first session - held in Paris.

4. Computer Skills - CV/Resume Part 4 [Mandatory]
MS Word, MS Excel, MS PowerPoint, MS Works, Internet, MS Outlook and different operating software and online systems of shipping companies.
5. Other Skills - CV/Resume Part 5 [Optional]
Administration, human resources, marketing, operations
6. Additional Information - CV/Resume Part 6 [Optional]
Personal objectives : Seeking a suitable position in an oil and gas; I believe that future is in this field, I am ready and willing to utilize 10+ years experience in the shipping and transport industry, I am looking for an environment that provides a challenge and growth opportunities


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Customer service manager, MAERSK Tunisie (shipping line) P&O Nedlloyd Container Line Limited
CV/Resume ID no.: 107131

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