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CV IT Support Engineer in Oil & Gas Company PetroChina International Jabung Ltd. Indonesia

IT Support Engineer in Oil & Gas Company PetroChina International Jabung Ltd. Indonesia

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CV/Resume ID no.: 107241

Location (Residence): Jambi, Indonesia
Citizenship: Indonesia
  Native: Indonesian
  Other: English
Education & Experience: Work Authorization & Relocation:
  Bachelors in Indonesia

Years of Experience: 7 years
Authorized to work in:
   Brunei Darussalam, Indonesia, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, Thailand, Turkey, United Arab Emirates
Present Location:
   Indonesia, Jambi
   Anywhere (International)
Category Subcategory Ability Experience
IT/Communications Installation Engineering Basic 1 year
IT/Communications Support (Op. Sys.) Basic 1 year
IT/Communications Networking Basic 14 years
Other Customer Service Basic 2 years
Administration Customer Service Basic 4 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

Around 12 years of work experience in Computer & Communication Technical Support included around 9 years of work experience in IT Department of Oil & Gas Company.

2. Work Experience - CV/Resume Part 2 [Mandatory]

PetroChina International Jabung Ltd.
Functional Position: IT Supervisor
Technical Position: IT & Computer Specialist
Specialization: IT – Computer & Network
Industry: Oil Company
Duration: June 18, 2002 until Now

• Design, implement and manage local area networks in the company.
• Create user accounts and provide proper access to network.
• Planning network upgrade and network security.
• Define / network architecture.
• Implement remote access services.
• Execution of routine procedures like routine backups etc.
• Hardware, System software and Operating Systems upgrades.
• Developing policies & procedures.
• Monitor network security.
• Supervise and manage the IT Help Desk.
• Manage with the team the network / security components (switches, router, ADSL, Leased Line, … etc)
• Manage with the Fax, e-Fax, copiers, scanners, for document management and control.
• Coordinate and monitor the operations schedule to ensure support for all users.
• Ensure timely provisioning and support for internal users’ services.
• Ensure the handling of daily routine tasks; monitoring, backup, log analysis, provisioning, answering phone calls … etc
• Follow-up escalations until problem is solved, and ticket is closed.
• Ensure continuous and proactive patch updates, and security hardening.
• Formulate proper documentation procedure and data repository for daily operations
• Ensure proper staging and configuration of new PCs / servers / devices
• Maintain and track IT inventory
• Ensure the security of the corporate IT “network / servers” from internal and external unauthorized physical & logical access
• Ensure periodic security auditing and base lining of all IT / Telecom devices.
• Review & approve Change Requests
• Ensure backup, and security for business continuity and disaster recovery as per business strategy.
• Manage the users’ requirements gathering for new corporate IT solutions.
• Adhere to ethics required of an IT security professional.
• Prepare & submit major incident reports, outage reports, MIS reports.
• Prepare yearly IT Operations budget
• Perform daily system analysis and check
• Perform routine system maintenance
• Monitor memory utilization and space utilizations and plan for business continuity.
• Maintain 100% server uptime
• Support helpdesk team in solving server issues
• Record and document all system issues and server errors.
• Log all solutions provided and update knowledge bank
• Train helpdesk team on the solution provided
• Be part of all implementation technology plans
• Provide timely organized solutions
• Learn and develop skills on the latest technology in the market
• Be part of support team when required
• Maintain Data Center equipments and check for working condition
• Secure all data, mails and Information in the company
• Provide reactive and proactive solution as per the requirements

3. Education & Training - CV/Resume Part 3 [Mandatory]

• Microsoft Certified Technology Specialist (MCTS): Windows Server 2008 Network Infrastructure, Configuration.
• Microsoft Certified Technology Specialist (MCTS): Windows Server 2008 Active Directory Configuration.
• Microsoft Certified IT Professional (MCITP): Server Administrator.
• Microsoft Office SharePoint 2007, Enterprise Content Management and Infrastructure.
• Control Logix Controllers: Customized Training for Fundamental, Programming, Maintaining and Troubleshooting, Developing and Configuring Advance Communication Options on Logix5000 Application.
• Interconnecting Cisco Network Device
• Supervisory Control & Data Acquisition (SCADA)
• Fiber Optic – Acrterna & Furukawa
• Implementing Microsoft SQL Server 2005
• Ethical Hacking and Countermeasures v4
• JD Edward Procurement and Inventory
• Basic Gas Chromatography Maintenance and Troubleshooting
• Hardware PC for User
• Effective Supervisory Skills in Petroleum Industry
• Effective Communication Skills
• Problem Solving and Decision Making
• Basic Supervisory Skills
• Basic Course On Fire Prevention/Extinguishment, Industrial Safety, First Aid/CPR, Environment Protection and Regulations.

4. Computer Skills - CV/Resume Part 4 [Mandatory]
• Installation, configured and troubleshooting of Windows 2000/XP/Vista.
• Installation and troubleshooting Microsoft Office products.
• Installation, configured and troubleshooting of Windows 2000 Server/2003 Server/2008 Server [Active Directory, DNS, WINS, DHCP, IIS, Windows Terminal and other services].
• Installation, configured and troubleshooting of Windows Service Update Server 2.0/3.0 and client configured.
• Installation McAfee ePolicy Orchestrator Server and client configured.
• Installation and configured Microsoft Office SharePoint Server 2007.
• Installation and configured Microsoft Exchange Server 2003.
• Installation and configured Microsoft SQL Server 2005.
5. Other Skills - CV/Resume Part 5 [Optional]
• Installation, configured and troubleshooting Wireless Access Point.
• Installation and configure Cisco Router & Switch, Configured Siemens HiPath 3700 PABX.
6. Additional Information - CV/Resume Part 6 [Optional]
Certified Windows 2008 Network Infrastructure (MCTS)
Certified Windows 2008 Active Directory (MCTS)
Certified Windows 2008 Server Administrator (MCITP)


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IT Support Engineer in Oil & Gas Company PetroChina International Jabung Ltd. Indonesia
CV/Resume ID no.: 107241

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