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CV HR & Customer Care Assistant, Al Qubaisi Group of Companies, Abu Dhabi, United Arab Emirates

HR & Customer Care Assistant, Al Qubaisi Group of Companies, Abu Dhabi, United Arab Emirates

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CV/Resume ID no.: 108237

Location (Residence): Abu Dhabi, United Arab Emirates
Citizenship: India
  Native: Hindi
  Other: English United States, Arabic UAE, Tamil
Education & Experience: Work Authorization & Relocation:
  Bachelors in Computer Application

Years of Experience: 6 years
Authorized to work in:
   Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guam, Guatemala, Japan, Kuwait, Lebanon, Malaysia, Maldives, Mali, Mexico, Morocco, Romania, Singapore, Sweden, Switzerland, Thailand, Tunisia, Turkey, United Arab Emirates, United Kingdom, United States, Virgin Islands, British, Virgin Islands, U.S., Zambia, Zimbabwe
Present Location:
   United Arab Emirates, United Arab Emirates
   Anywhere (International)
Category Subcategory Ability Experience
Administration Customer Service Trainee 14 years
Other Customer Service Trainee 2 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

Dear Sir / Madam,

As one of the innumerable individuals aiming to have a productive and worthy career within the Banking and Hospitality Industry, herewith is my application for the position of PRO / Administration Executive. Kindly find enclosed my resume for your review.

My years of Personal Relation Officer Experience in United Arab Emirates provided a great impact in my PRO & HR career profession which made me skillful and knowledgeable. Capable in handling day-to-day issues and find solutions for it. What deserves to be highlighted is my way of achieving set goals within given resources coupled with my admirable attitude in dealing with work pressure makes me the right candidate for the position I am applying for.

In case of suitable position, even as a post of driver, I am willing to join immediately and negotiate on remuneration.

Should you have appropriate positions that match my qualifications and experiences, I would welcome the opportunity to meet with you and explore how my experience could best meet your needs.

Thank you for your time and courtesy in reviewing this letter.

2. Work Experience - CV/Resume Part 2 [Mandatory]

Al Qubaisi Group of Companies, Abu Dhabi, United Arab Emirates 2004-tiil date
The Group of Company has more than 18 wide range of companies, The group of companies has over 2800 members.

HR Functions
 Provide administration support and self-correspondence for internal-external matters.
 Review personnel evaluation forms and put forth remarks to the senior management.
 In charge for employee personnel files, coordinating with accounts department for salaries, maintaining employee personal detail records and liaised with recruitment companies.
 Take care of recruitments; place advertisements, arrange interviews, shortlist candidates and track post interview communication with clients and candidates.
 Knowledge of handling sensitive cases such as employees who are under disciplinary action.
Administration Functions
 Main point of contact for all office based operations ensuring procedure is coordinated well.
 Manage the routine office management functions, deal with clients and visitors and maintain corporate relations. Provide support to the management on executive level.
 Maintain proper records of correspondence; and file documents and letters in a systematic manner; and keep all assigned files up-to-date.
 Sort out all incoming / outgoing mails and correspondence on the base of urgency, priority, confidentiality or routing to facilitate quick and efficient service to the concerned

 Responsible for maintaining central filing system for the whole organization.
 Administrated support for the operations of the director and other managers.
 Promoted the organization, mandated its function and handled all the activities.
 Multi tasked with various plans and provided inputs for projects at the board level.
 Managed the work flow of support staff, developed and maintained the working relationships with other university departments and outside agencies.
 Ensured continuous interaction with the customer to make sure that the areas of concern are being worked on to improve on service level.

 Handled personnel and allocated workload to them to ensure efficiency in daily operations; monitored all departments and made certain that goals are being achieved.
 Consulted with the director and administrator; responsible for hiring, evaluating, administering, training & reviewed cases of disciplinary and termination of employees.
 Dealt with customer service operations inclusive of implementing policies and procedures during customer interactions; and kept up exemplary quality focus on excelling business targets and service delivery metrics
Executive Secretary
 General Secretarial and administrative duties such as self correspondence, filing, emails etc.
 Screening incoming calls and correspondences and responding independently whenever required.
 Managing Managerís calendar and independently scheduling appointments and ensuring those meetings, deadlines and other scheduled commitments are met in time.
 Arranging and Attending important meetings with the manager, taking notes and assisting him in managing correspondences and documentation so that all tasks are accomplished.
 Organizing travel arrangements, including hotels and airline bookings.
 Drafting Letters and assisting with other service functions to ensure efficient and effective support to the organization.

3. Education & Training - CV/Resume Part 3 [Mandatory]

Diploma in Computer Application, Pace Computer Education, Hyderabad, India
Bachelor of Commerce, ( Last Year) Mahatma Gandhi University, Kerala, India
Higher Secondary Leaving Certificate, Board of Higher Secondary Education Department, India
Secondary School Leaving Certificate, Board of General Education Department, India

4. Computer Skills - CV/Resume Part 4 [Mandatory]
Bachelor of Computer Application (BCA)
MS Office (Word, Excel, Outlook Express & PowerPoint), Internet & E-mail applications
5. Other Skills - CV/Resume Part 5 [Optional]
6. Additional Information - CV/Resume Part 6 [Optional]


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HR & Customer Care Assistant, Al Qubaisi Group of Companies, Abu Dhabi, United Arab Emirates
CV/Resume ID no.: 108237

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