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CV IT Helpdesk Administrator Altaif Technical Services Abu Dhabi United Arab Emirates

IT Helpdesk Administrator Altaif Technical Services Abu Dhabi United Arab Emirates

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CV/Resume ID no.: 108766

Location (Residence): Abu Dhabi, United Arab Emirates
Citizenship: Philippines
  Native: English Philippines
  Other: English
Education & Experience: Work Authorization & Relocation:
  Bachelors in Computer Science

Years of Experience: 7 years
Authorized to work in:
   Bahrain, Philippines, United Arab Emirates
Present Location:
   U.A.E, Abu Dhabi
   Anywhere (International)
Category Subcategory Ability Experience
IT/Communications Networking Basic 13 years
IT/Communications Internet Trainee 8 years
Other Other Trainee 1 year
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

Dear Sir/Madam,

I am writing to you because I believe my training, experience, and proven ability as a Tier One Technical Support Specialist and Help Desk Technician will allow me to significantly contribute to your company's IT division.
In reviewing the attached resume, you will note that I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I possess a unique talent for delivering highly complex technical information into terms and concepts that the end users can readily grasp. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.
If you are seeking an IT professional who has excellent people and problem solving skills and can easily provide optimum support to your MIS operations, then please consider what I have to offer.

I believe it would be mutually beneficial for us to meet and discuss the goals of your company and how my technical abilities can help you achieve those goals. I will call your office in a few days to inquire about the possibility of a meeting.

Over 13+ years of successful IT professional experience in manage network operations, to include: trouble shooting connectivity problem; installing and maintaining routers; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores, and technical and helpdesk support.
Extensive knowledge and experience in installing programs, upgrading hardware/software, maintenance, and repairing desktop computers as well as laptops and printers.
Able to learn technical terminology in a productive and effective manner to solve problems efficiently.
In-depth knowledge and understanding of numerous software packages and operating systems.
Skilled in providing Customer and End-User Help Desk Support
Easily identify and resolve technical issues and concern

2. Work Experience - CV/Resume Part 2 [Mandatory]

IT Help Desk Administrator, March 2008 - Present, Altaif Technical Services, A
Mubadala Co., P.O.Box 43337, Abu Dhabi, U.A.E
Perform help desk support for over 900 clients in person and via telephone communications with
end-users. Trouble shot network connectivity, network printing and user access issues. Performed diagnostics and troubleshooting of system issues, documented help desk Track-It tickets/resolutions. Monitors system performance, performs backups, ghosting desktop computer, creates user accounts, assigns privileges and installs software. Responsible for the analysis, installation, maintenance and upgrade of computer software and hardware. Maintain CMMS IT Trouble or Track-it tickets. Structural cabling, network installation and configurations. Block Wiring for homes and offices, Cat3,Cat5 and Cat6 UTP, Fiber Optics Cable Termination, cable lay outing and Termination, Module or Krone type Module for floor and wall type terminations, Patch Panel and wall patch and Krone type patch panel terminations for networking. Maintained equipment inventory lists

Computer Technician / Senior Word Processor , October 2005-August 2007, King Fahd Military
Medical Complex, P.O.Box 946, Dhahran 31932, Kingdom of Saudi Arabia
Responsible for first line maintenance of microcomputers and their components, tracking external maintenance activity and providing technical support in replacement or upgrade decisions. To ensure that all computer hardware and associated equipment is properly maintained and that appropriate support tasks are carried out. Other responsibilities included performing administrative duties such as filing and copying
documents, answering telephones, and setting service appointments.

IT Specialist ( Help Desk Operator ), July 2005 - September 2005, King Fahd Military
Medical Complex, P.O.Box 946, Dhahran 31932, Kingdom of Saudi Arabia
Responsibilities included installing & upgrading software/hardware, maintenance, and
repairing desktop and notebook computers as well as printers. Provided computer help desk
support via telephone communications with end-users. Performed diagnostics and troubleshooting of
system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
Troubleshoots problems arising from equipment and system errors. Diagnoses and corrects
malfunctions. Organizes and schedules work orders in the Track-It Help Desk Module. Completes all
job logs and report logs to ensure all production executions are successfully processed at the same time
update the work order in the Track-It Help Desk Module.

Computer Administrator, November 2001- October 2003, El-Khereiji Corp/Saudia Airlines
(Sub-contractor under Saudi Arabian Airlines), King Khalid International Airport,
Kingdom of Saudi Arabia
Administer control panel and computer peripherals on monitoring the day-to-day
activities which are reflected through the online Saudi Airlines System facility. Provide
technical assistance to all computer end-users at the level of my responsibility.
Answer queries and resolve computer problems for internal clients via telephone,
via remote location and through face-to-face instructions. Provide assistance for all
computer hardware and software regarding usage of the following; printing,
software installation, word processing, email and computer operating systems.
Prepare and keep records and books from all accomplished task from the day-to-
day operation.

Foreman/Ramp Agent, February 2000- November 2001, El-Khereiji Corp/Saudia Airlines
(Sub-contractor under Saudi Arabian Airlines), King Khalid International Airport,
Kingdom of Saudi Arabia
Responsible for providing manpower, ground handling equipments and operators
for arriving and departing. Freighter flights of Saudi Arabian Airlines and other
airlines for the dispatch of ULDs(unit load device). Oversees ramp operations for
freighter flights of Saudia and other airlines in ULD loading and offloading.
Supervises all the ramp operators and porters. Assists the Load Master and Saudia
Staff and observes procedures for smooth cargo facility operations. Responsible for
loading and offloading of aircraft departure and arrival.

Computer Operator/Planner, December 1999- February 2000, El-Khereiji Corp/Saudia
Airlines (Sub-contractor under Saudi Arabian Airlines), King Khalid International
Airport, Kingdom of Saudi Arabia
Provide technical support to Line Maintenance aircrafts detailed report to LM units.
Updates daily Non-Routine Card (NRC) using Technical Information
System (T.I.S) Audit Main Logbook and Cabin Logbook. Sends telexes to different
Saudi Airlines stations, among them Out of Service, Back in Service aircraft, MEL,
Restriction (Install/Removed). Issues In-service Checks/Call-outs, P845, P776, through
flights and PC17 (RON). Prepares daily reports to the Supervisor, Shift Manager, Station
Manager and General Manager Saudi Airlines.

Computer Operator, December 1997- Novewmber1999, El-Khereiji Corp/Saudia
Airlines (Sub-contractor under Saudi Arabian Airlines), King Khalid International
Airport, Kingdom of Saudi Arabia
Provides technical support to ground support equipment (GSE) vehicles and
detailed reports to GSE Units. Generates monthly and weekly reports for deadline
units, daily reports to the shift supervisor and to motor pool. Updates daily work
order using Saudi Airlines System. Issues work orders for floor shop, workshop,
non-motorized shop and radiator shop. Sends telexes to different stations using
T.I.S. System and filing documents. Arranges and checks all job cards (work
orders), updates them accordingly and supervises all the employees in the
department. Overall inspection of the quality of the work completed before the
vehicle or GSE UNITS are delivered to the customers.

3. Education & Training - CV/Resume Part 3 [Mandatory]

Education: Colegio De Dagupan, Dagupan City, Philippines Bachelor of Science in Computer Science
Minor: Computer Mathematics
Earn School, Dagupan City, Philippines, Computer Technology/Programming
Major: Programming

Wired Networking, Basic Wireless Networking, Enterprise Wireless Networking, Building a Wireless Hotspot & Ticketing System, Structured Network Cabling, Installing & Administering Windows Exchange Server 2003, CISCO (2009)
Electronics Technician(2007), Computer Technician(2007), Hardware and Software Troubleshooting and Repair(2005),
NT 4.0 Workstation and Server ,Networking and Administration(2005)
Basic Internet / HTML(1999)

4. Computer Skills - CV/Resume Part 4 [Mandatory]
Hardware: DELL, Ethernet, Cisco Routers, Switches, Hubs, Printers, Sharp Desktop Xerox & Scanners, Video & Sound
Cards, CD-ROM Drives, Digital Projectors.
Operating Systems: Windows Vista/ XP/2000/NT/98/95, Microsoft Exchange, DOS, TCP/IP, Symantec Ghost, Norton / McAfee
Antivirus, Maximo, CMMS, [email protected], WhatsUpGold.
5. Other Skills - CV/Resume Part 5 [Optional]

6. Additional Information - CV/Resume Part 6 [Optional]


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IT Helpdesk Administrator Altaif Technical Services Abu Dhabi United Arab Emirates
CV/Resume ID no.: 108766

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