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CV Hospitality industry staff Dubai International Airport, Jumeirah International Dubai UAE

Hospitality industry staff Dubai International Airport, Jumeirah International Dubai UAE

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CV/Resume ID no.: 109353

Location (Residence): Dubai, United Arab Emirates
Citizenship: Myanmar
  Native: English Philippines
  Other: English
Education & Experience: Work Authorization & Relocation:
  Vocational in 2nd year (Economics) university student

Years of Experience: 8 years
Authorized to work in:
   United Arab Emirates
Present Location:
   United Arab Emirates, Dubai
   Anywhere (International)
Category Subcategory Ability Experience
Administration Receptionist Trainee 2 years
Other Hospitality Trainee 16 years
Other Customer Service Trainee 11 years
Administration Customer Service Trainee 11 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

I am interested to work at your company.
I am confident that I will serve as an asset to the overall success of the operation within the company.

Throughout my career, I have sought to support my experience with professional training that provided me with the essential tools to meet and exceed guest expectations. I hold numerous certificates of accomplishment that complement my career.

I was the pre-opening team member of Jumeirah Madinat Jumeirah and Green Lakes serviced apartments, Emirates hotels and resorts (A division of Emirates Airline) Dubai, UAE. Furthermore I have also attended the course of “A+, Hardware and Networking” at Zabeel Institute in Dubai UAE.

I had also worked as Guest services executive (Lounge) at Mina A’ Salam Hotel from 2007 to 2008. I am currently working for Emirates Hotels & Resorts, Dubai, United Arab Emirates.

Based on my experience and education, I have cooperated with other personnel to ensure exceptional service and satisfaction. I am very dependable, supportive to my team, and capable of making sound decisions in a fast-paced environment.

I have more than six years of practical experience in the hospitality industry and I am able to fluently communicate in each of the following languages: Burmese and English.

I have held various positions in the Rooms Division such as: Front Desk Receptionist, Guest services executive (Lounge), Room attendant: in F&B as waiter.

2. Work Experience - CV/Resume Part 2 [Mandatory]

Dubai International Airport, Dnata Ground handling (Customer service), Emirates Airline, 10th June 2009 - Present)
 Passenger Services Agent
Airport Check in, Boarding and Ramp handling

Green Lakes Serviced Apartments (Emirates Hotels & Resorts) A Division of Emirates airline Dubai, U.A.E, P.O.Box 7631 (6th May 2008 – May 2009)
Front office Receptionist.

 Pre-opening team member
 Handled complaints by being assertive and professional to meet and exceed guest expectations Maintaining and handling of cash float, and filing.
 Attended “Cultural Cultivation” training through Directive Communications
 Use Protel (Hotelsoftware) Cashiering for all transactions.
 Made reservation for private, company, travel agent, and group.
 Performed Guest Check-ins and check-outs according to SOP.
 Maintained superb communication within the department and with other departments
 Assigned rooms to daily arrivals including VIP
 collaborated and partnered to exceed team objectives.
 Having proactive approach to problem solving to create solutions.
 anticipated and responded to internal/external customer needs.

Jumeirah International, Dubai, UAE (16th December 2006 – 24th March 2008)
Guest Service Executive

 Use Fidelio and Micros Cashiering for all transactions.
 Maintaining and handling of cash float.
 Performing Guest Check-ins and check-outs.
 Handling complaints, looking after the lounge, making order of purchasing for stationary and Beverages for the department according to the budget.
 Welcoming guests to the lounge.
 Taking order for drinks and food.
 Serving guests throughout their dining,

Business centre responsibilities:
 Taking care of Internet station, Meeting room booking, Faxing, International calls.
 Carrying out for TNT courier booking with cashiering.

Jumeirah International, Dubai, UAE (1st January, 2006 to 15th December, 2006
 Performed as a Waiter in Moroccan Restaurant (Madinat Jumeirah)

Jumeirah International, Dubai, UAE, (May 22, 2004 to 31-December, 2005
 Performed as a Housekeeping room attendant (Madinat Jumeirah)

Sakura Residence, Yangon, Myanmar (July - 9, 2002 to 30-April, 2004)
 Performed as a Housekeeping room attendant.

3. Education & Training - CV/Resume Part 3 [Mandatory]

 Cardiac Emergencies, Emirates Aviation College, Dubai, U.A.E(4/Sep/2008)
 First Aid, Emirates Aviation college, Dubai, U.A.E(Oct/2008)
 Ronnefeldt Tea Academy- successfully completed on 05/January/2007
 Basic Software Engineering (Microsoft Visual Basic) Sep to Aug, 2007
 A + (Hardware Engineering) Certification course(Ministry approved) –Successfully
completed from March 2008 to May 2008, Zabeel Institute, Dubai, U.A.E

4. Computer Skills - CV/Resume Part 4 [Mandatory]
 GUI(Graphical User Interface) system for Passenger Check in and Boarding.
 Fidelio, Protel, MS Office and knowledge of Adobe Photoshop, software installation, and
trouble shooting.
5. Other Skills - CV/Resume Part 5 [Optional]
6. Additional Information - CV/Resume Part 6 [Optional]


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Hospitality industry staff Dubai International Airport, Jumeirah International Dubai UAE
CV/Resume ID no.: 109353

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