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CV IT HelpDesk Team Coordinator Apache Corporation Egypt, Network & Oracle database administrator

IT HelpDesk Team Coordinator Apache Corporation Egypt, Network & Oracle database administrator

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CV/Resume ID no.: 109693

Location (Residence): Cairo, Egypt
Citizenship: Egypt
  Native: Arabic Egypt
  Other: English
Education & Experience: Work Authorization & Relocation:
  Masters in IT - Nottingham Univ., UK

Years of Experience: 10 years
Authorized to work in:
Present Location:
   Egypt, Cairo
   Anywhere (International)
Category Subcategory Ability Experience
IT/Communications Administrator Basic 17 years
IT/Communications Support (Op. Sys.) Basic 17 years
IT/Communications Networking Basic 17 years
IT/Communications Support (Applications) Basic 17 years
IT/Communications Support (Hardware) Basic 17 years
IT/Communications Data Management Basic 17 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

I feel confident that my qualifications and skills can be an added value as I'm working as IT HelpDesk Team Coordinator with more than 10 years of practical experience.

As my study background I've been awarded M.Sc. Information Technology - Nottingham University UK, and B.Sc. Telecommunications engineering - Helwan University.
Also, you will find lots of details about my path of practical courses/certifications.

Kindly have a look on my resume hoping that matching a need at your reputed firm.
I'm looking forward to hunting for an opportunity for an interview showing my technical and interpersonal skills.

2. Work Experience - CV/Resume Part 2 [Mandatory]

4/2002 – current
Apache Corporation
HelpDesk Team Coordinator
- Handle technical decisions/operations and related administrative tasks in absence of the IT manager.
- Responsible for Hardware and software tenders including vendors/price choice for Servers, PCs, accessories and supplies besides LAN/WAN design and implementations.
- Administering our branch of the corporate network including LAN and WAN (leased lines and satellite) connections from Intranet and Extranet (VPN connections) prospective, containing:
- Different operating systems: Sun Solaris, Linux, IBM OS/400, windows 2000/2003 servers, 2000, XP professional and Vista Business platforms.
- Network devices mainly Cisco products (2950, 3560, 4948 and 4507 switches, 1750, 2600 and 3600 Routers, PIX firewall and Proxy content engine), surf control web filter, MacAfee network sniffer, Nortel switches and 1600 VPN boxes. Also, extensive using of network software utilities for traffic sniffing, web content filtering, network management with SNMP and security/risks analysis and troubleshooting.
- Maintaining AD directory services, Email on Exchange 2000/2007, domain users, security and distributions groups.
- Maintaining, backup and recovery of network windows servers (file including users’ home drives, application, license and mail servers) using HP robotics tape library and VERITAS backup system.
- Maintaining, backup and recovery IBM/DB2 working on AS/400 machines as a substrate to Artesia financial applications.

3/2000 – 4/2002
Orascom (OCI)
Network & Oracle database administrator
- Administering group of scattered LANs containing different operating systems: Linux, windows 2000 server, 2000 professional, ME, NT server, NT workstation and 9x platforms beside network devices mainly 3Com products (switches & NICs).
- Maintaining, backup, recovery and fine-tuning Oracle database 8i as a substrate to Oracle financial applications 11i.
- Monitoring, controlling the internal telephony (PABX) system.
- Managing Orascom projects related to Networks, Oracle database and PABX systems.

5/1998 to 10/1998
Engineering Trade Co. (ETCO) – CANON
Telecommunication engineer
Member of a team covering customers’ area responsible for installing and maintaining Canon products (fax machines - printers - portable computers).

11/1997 to 3/1998
Telecommunication engineer
Member of a network planning team responsible for designing new large-area network for cities and to upgrade existing networks.

3. Education & Training - CV/Resume Part 3 [Mandatory]

Regional Information Technology Institute (RITI) - Project Management Institute (PMI)
Post-graduate Diploma in Project Management program

Nottingham University – Nottinghamshire, U.K.
M.Sc. Information Technology
Dissertation: Using Jini Technology for enhancing network services

1998 – 1999
Information Technology Institute ITI – IDSC, Egypt
Post-graduate Diploma in Information Technology
Specialization: Computer networks
Degree: excellent

1992 – 1997
Faculty of Engineering Helwan Univ., Egypt
B.Sc. Telecommunication & electronics
Degree : good
Graduation project: Simple RISC processor
Degree: excellent

Global Knowledge – (PRINCE2®) Coventry, UK
P4P - PRINCE2® project management Foundation
International Center for Etudes
Leadership and Team Management Training Program
Synergy Professional Services Co.
MCSE: 5047-Installing & Managing MS Exchange 2007
Cisco Advanced Services – Reading, UK
CCVP: CIPT1 – Cisco IP Telephony Part 1
CMBC6 - Advanced Services' Deploying Cisco Unified Communications Manager 6
Synergy Professional Services Co.
CCVP: CVOICE - Cisco Voice Over IP
Regional Information Technology Institute (RITI) - Project Management Institute (PMI)
Post-graduate Diploma in Project Management program
Synergy Professional Services Co.
2400 - Implementing and Managing Microsoft Exchange Server 2003.
2011 - Troubleshooting Microsoft Exchange Server 2003.
Synergy Professional Services Co.
CCNP: BCMSN - Building Cisco Multilayer Switched Networks
Synergy Professional Services Co.
CCNP: BSCI - Building Scalable Cisco Internetworks
C-TREC – Houston, TX, USA
CCNA: Boot Camp - Cisco Certified Network Associate
I-Series System Operator Workshop For V5
Raya Academy Co.
MCSE: Microsoft Certified system Engineer – Windows 2000: “Microsoft Windows 2000 Network and Operating System Essentials”, “Implementing Microsoft Windows 2000 Professional and Server” and “Implementing a Microsoft Windows 2000 Network Infrastructure”.
Synergy Professional Services Co. (Formerly League technology)
OCP: Oracle 8i database administration: “Introduction to PL/SQL”, “Database Administration”, “Backup & Recovery”, “Network Administration” and “Performance Tuning”.
Alcatel computer networks installer certification.
Kuwaiti Danish computer Co. – Kuwait
Computer networks solutions (Cisco, 3Com and Network Associates’ products).
Telecommunication Engineering Degree: hard working
Cairo electrical power distribution Co.
Electrical Power Engineering Degree: excellent ( 84% )

4. Computer Skills - CV/Resume Part 4 [Mandatory]
Computer Networks: Design, installation, administration and troubleshooting of LAN and WAN (either leased lines or satellite) connections from Intranet and Extranet (VPN connections) prospectives, including: routers, switches, hubs, cables, NICs mainly Cisco products (switches, Routers, PIX firewall and Proxy content engine), surf control web filter, MacAfee network sniffer and Nortel VPN boxes. Also, extensive using of network software utilities for traffic sniffing, web content filtering, network management with SNMP and security/risks analysis and troubleshooting.

Operating Systems/Groupware: dos, Microsoft windows (3.x, 9x, NT workstation, 2000 professional, XP professional and Vista Business - NT server, 2000 advanced server and 2003 server), SUN Solaris, IBM OS/400, different distributions of LINUX & Novel NetWare 4.11 and 5 besides Exchange 5.5, 2000 and 2007 mail servers.

Software and databases: MS-Office 98, 2000, XP, 2003 and 2007 package (Word, Excel, PowerPoint, Outlook and Access) also some other software specially Network monitoring and traffic analyzing, besides Administration of Oracle 8i database management system as a substrate for Oracle 11i financials.

Internet: Web developing tools (HTML, Java, JavaScript, ASP) building a Web site, installation and utilization of shell & PPP accounts specially, WWW, DNS, WINS, SMTP, POP servers.

Languages: C, C++, Java and Visual Basic.

Hardware: In-depth knowledge of internal structure of computers (servers & PCs) besides extensive skills of troubleshooting hardware problems.
5. Other Skills - CV/Resume Part 5 [Optional]
English: fluently written and spoken – TOEFL: 232 CBT and IELTS: 6.5 PBT
French: Fair
German: elementary
Arabic: mother tongue
6. Additional Information - CV/Resume Part 6 [Optional]
I'm looking for a senior position /or Junior management in a computer networking or data communication environments challenging my technical, interpersonal and leadership skills along with long course of extensive experience.


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IT HelpDesk Team Coordinator Apache Corporation Egypt, Network & Oracle database administrator
CV/Resume ID no.: 109693

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