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CV Sr. Technical Support Engineer Saudi Aramco Udhalliyah Information Technology Saudi Arabia

Sr. Technical Support Engineer Saudi Aramco Udhalliyah Information Technology Saudi Arabia

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CV/Resume ID no.: 111589

Location (Residence): Dharan, Saudi Arabia
Citizenship: India
  Native: Tamil
  Other: English
Education & Experience: Work Authorization & Relocation:
  Bachelors in Business Administraton

Years of Experience: 14 years
Authorized to work in:
   India, Kuwait, Malaysia, Maldives, Nepal, New Zealand, Norway, Oman, Philippines, Qatar, Saudi Arabia, Slovakia, Sri Lanka, Swaziland, Thailand, United Arab Emirates
Present Location:
   Saudi Arabia, Dharan
   Anywhere (International)
Category Subcategory Ability Experience
IT/Communications Administrator Experienced 20 years
IT/Communications Security Experienced 15 years
IT/Communications Support (Op. Sys.) Experienced 15 years
IT/Communications Support (Applications) Experienced 15 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

The self is on the lookout for placement as System Administrator is keenly interested in an esteemed concern like yours to compete as a suitable prospect. An updated resume is enclosed for your kind perusal. In the likelihood of resume matching your man profile requirements an opportunity may be spared to come together. I assure you that I shall render my duties to the best of mine and for the satisfaction of my superiors.

2. Work Experience - CV/Resume Part 2 [Mandatory]

Professional Experience

Sr.Technical Support Engineer-Saudi Aramco, Udhalliyah Information Technology Working from September 2004-Present

Current Role: Windows Environment supporting to the Saudi Aramco users on Gas plants

Rig Supports:

Drilling Rigs, Gas well completion sites. (EXPLORATION, GAS DEVELOPMENT, WORKOVER, Water Wells.)

Saudi Aramco Rigs (SARxx), Arabian Drilling Company, (ADCxx), Weather ford (Precision Drilling PDxx), Dalma Energy (Dalma xx), Sino Rigs, DPS Rigs.

Project Certificate Awarded from Saudi Aramco:

Service Extension & Appreciation letter from Gas Plant Manager
PPD/OIL & GAS Upstream Projects Division,
Gas plant Operation
Hawiyah CCR Replacement Project During mobilization
Hawiyah NGL Recovery & Hawiyah Gas Plant Expansion project
Udhailiyah Information Technology Division

Working as a Support Engineer Hawiyah Gas plant (HGP) & Hawiyah Recovery NGL (HNRD) that supports and maintains more than 1200 workstations, laptops and printers distributed in twenty site offices (Administration Building, Operations Building Maintenance Building, Snamprogetti/Gas Treat Building, Snamprogetti/Operations Satellite Building, JGC/NGL Building, JGC/Operations Satellite Building, GD/Communications Building, FMQ/Pipeline Building, MAC/ACA Building, Expansion Building and Camp Housing Office). In-charged with the maintenance of all computers in Hawiyah Gas Plant, Hawiyah GOSP-2, GOSP-3, GOSP-4, Hawiyah Central Water Injection (WIP), Hawiyah Contractor Park and Hawiyah Khuff Gas,
Water Wells
Hawiyah Gas plant

Second level support for Dell and HP, Products

Monitoring and Take Care of all Networked systems (Servers, Switches, Multi Copiers, Scanners)

Technical support providing in ECC Helpdesk of Saudi Arabian Oil Co. Eastern Region to end users at customer sites, over the phone and via remote software

Being the first part of customer call for solving technical software, hardware and network Problem

Assisted in deploying Help Desk, including software selection and development of procedures Worked on the Help Desk to provide support for software, printing, and network access issues

Responsible for assigning job and service request for users to our technical staffs Using the BMC Software Remedy Client ARS (Action Request System) 7.1 software to update the status of a trouble ticket request booked by the clients Provide excellent service to the Aramco users

Incuse emergency travelled long distance to remote location onshore/offshore (Drilling Rigs, Gas well completions sits ) to support clients Installation MS Windows using Aramco standard image software configuration of user profiles, e-mails and printers etc.

Diagnosed Laptops hardware, application and system errors using TechNet and diagnostic software Dell System Utility
In-charged with the inventory of all computers in Hawiyah Gas plant & Hawiyah NGL Recovery Plant
Provided assistance helpdesk providing technical support by phone and in person to the facilities staff.
Weekly supported in the operation of Video Conferencing System. (General Manager Conference)
Checked and test the communication equipments for the weekly Aramco GMC Meeting.
Make the Daily Activity Report and send it to the Supervisor.
Coordinates with Communication Group for all data communication problems.
Resolved computer problems through SMS remote access or personal assistance.
Coordinate with Operations and Maintenance Managers/Supervisors
In-charged for the On-Line Request of Material Gate Pass and Temporary Access for Contractors in restricted areas.
In-charged with the centralized test equipment inventory of CI&TSD. This includes the borrowing and calibration of all test equipment.
Supports the Engineers for the job updates.
Responsible for loading new software and systems on existing equipment.
Tested systems to ensure the elimination of bugs or viruses.
Responsible for performing troubleshooting activities prior to the implementation of new systems.
Assisted the technicians with the installation of software, modems and drives.
Tested software and computer equipment prior to 'go live'. Performed upgrades on existing computer systems.
Act as an Administrator of all workstations.

Hawiyah NGL Recovery (HNRP)

Responsible in maintaining the Hawiyah Communication Building and
Communication Rooms of the whole plant (i.e. update and checked all the activity done in those areas).

Worked as a front liner for all Hawiyah Communications problems and complaints.

Directly reporting to Udhailiyah IT Division.

Checked, processed and updated all communication equipments accountability and custodianship.

Installed all Aramco standard software such as Adobe Acrobat, MS-Office, Anti-Virus, SAP, Mainframe, Paper port Viewer, Real Player and others.

Familiar with the installation and operation of Windows Operating Systems such as 98, ME, NT, 2000, XP and Vista

Have the access right to connect all workstation to Active Directory (Aramco) Domain/Network.

Have the Administrator rights in all the workstations in Hawiyah Gas Plant.

Backup data files, re-imaged and configured the hard disk

Monitored by using IP Switch WhatsUpGold Ver., 11
Operation of Alcatel Omni Switches, Alcatel Omni Stack and Pairgain Modems.

GS Net Services Pvt

GS Net Services is a Management company offering comprehensive solutions in the area of Design and Implementation of Networks. (Distributor for HCL computers)

Sr.Executive- Windows Administration (July.2001 Aug. 2004)

Administration, Trouble Shooting, Performance Tuning and Server
Maintenance (H/W) First Level support for HCL Computers

Design the Network, modify and support the Software/Hardware, Network, Internet,

Perform day-to-day onsite administrative support/maintenance

Monitor the daily performance of the computer systems and network.

Configuring and installation of mid range and high-end network servers.

Installation and configuration of Windows NT Server, DHCP Server, Wins
Server and DNS Server

Installation of HP LaserJet Network printer using JET direct card and Intel port express.

Installation, configuring and administration of RAS server on Windows NT.

Testing and Implementing Network Security Virus software.

Interact with service providers and give solution to resolve critical problems.
Maintaining License/Function of wireless equipments at the site.

Co-ordination with Software/Hardware suppliers for maintenance contracts and system service/replacement.

Responsible for providing technical support for computer hardware and software to fix the problems

Install, configure, Manage Local Area Network LAN. Performed system upgrade, installation, modification, and made minor or major repairs to pc hardware and software

Conduct Predictive and Preventive maintenance every quarter

Conducts annual maintenance of about 350 units of computers inside the Colleges, Universities.
In-charge of the installation and cabling of network.
Technical knowledge in modems, compact discs, printers, networks, sounds cards, etc.
Responsible for all activities necessary for the proper maintenance of PCs, their components and operating software.
Maintains contact with external maintenance vendors to ensure timely resolution (repair) for which they are responsible.
Maintains contact with PC vendors in order to be aware of new products and/or purchasing of PCs and their components and operating software.
Assists the installation of new PC systems and is responsible for installing replacement of new components.
Install all required PC operating software and is responsible for installing new versions/releases.
Provides training to users as it relates to the correct operation and care of their PC system.
Maintain an inventory of all general-purpose application software and operating software owned by the Colleges, Universities Keep track of their movements in a regular manner.
Prepare and maintain a periodic maintenance schedule for all active computers in the facility.
Maintain an inventory of all the active PCs, their peripherals and all related spare parts, organized according to the organizational structure.
Perform routine checks on existing LAN cabling systems to ensure their smooth operation.
Prepare and maintain a comprehensive documentation on existing LANs. Documentation should include the topology diagrams, workstation configurations and server

Cyber wave Internet Solution ltd

Business: Cyber waves Internet Solutions are leading Internet Service providers.
They offer Domain Registration, Web site designing and Hosting, Leased line services, Co-Location web servers, E-Commerce Solution, Dialup services, Intranet solutions. They are the distributor and systems integrator in India for M/s.NetGame, Israel.

Sr.Executive- (Windows Administration Support)

Jan.1999 June. 2001

Responsibility includes Installation, Configuration & Maintenance of Windows
Administering Data centre with 24* 7 support for directly responsible for quality Service by giving support to our valuable Internet users.

Administering and monitoring RDC Radio links, Microwave Links & SPEEDLAN Brouters, PowerTel BocaPro16 Rack/Modem.

Monitoring Backup & Restore activity through using software.

Responsible for upgrading hardware, applying maintenance levels and patches.

Responsible for Creation of Users, groups, file systems and application installation.

First Level support for applications (i.e. HP, HCL, DELL Desktop)

Remote Location Support for with valuables client Banking and Universities.

Scheduling jobs through scripts for backup.

Responsible for Client Servers day to day problems and meeting SLAs within timeline.

Maintenance Security & Controls using Windows NT NTFS, NT Profiles

Maintenance of TCP/IP Networks with Dialup clients Using PowerTel BocaPro16 Rack/Modem NMS. Installation & Configuration of NEMO CMTS & NEMO Cable Modems.

To ensure that the computers, on the network, and the software, to fit together and work properly.

To make recommendations for enhancements in the construction future servers and networks.
Conducts annual preventive maintenance of approximately 200 units of microcomputer distributed all around the area.
Knowledgeable in Disk Operating System commands and can support computer users with regards to basic software applications and configurations.
Familiar with microcomputer parts and peripherals.
Doing administrative jobs like computer distributions and inventory, purchasing, compose business letters, typing and filing.
Responsible for the first line maintenance of PCs and their components.
Tracking external maintenance activity and providing technical support in replacement or upgrade decisions.
Responsible for maintaining an inventory of the project owned PCs, printers, software and spare parts.
Responsible for carrying out periodical maintenance on all active PCs, printers in the projects.

Zimson Times ltd

Business: Zimson is a major vendor of Electronic/Digital Equipments and Computer Hardware/Software also service provider.

Hardware Engineer from Aug.1996 Dec. 1998

Installation, configuration and routine maintenance of hardware and software packages for clients.

Design and implementation of LAN based on the customer requirements.

Installation of modems, configuration of Hubs and Switches for clients.

Installation and troubleshooting of Novell NetWare, Windows 95/98/NT for clientsRun Backup three times a week Install Hardware: NICS, Hard Drive, and Modem Service and Troubleshoot printers (laser, inkjet, dot matrix and fax machine) Purchase Hardware and Software from different vendors

3. Education & Training - CV/Resume Part 3 [Mandatory]


BBA (Bachelor of Business Administration), Annamalai University
P.G. DNET (Post Graduate Diploma in Networking Technology), Aptech Computer Ltd,
P.G. DCA (Post Graduate Diploma in Computer Application), Baarkavas Computers,

MCP&MCSE (Microsoft Certified Professional &Microsoft Certified System Engineer)
CCNA 3.0 (Cisco Certified Network Associate)
HCL Certified Systems Experts (Level 1) Busy bee &Beanstalk Associate Desktops Certification V3, (Hardware & Networking)

Training course attended at Saudi Aramco COMPUTER TRAINING center at Dhahran 5116&5118 Windows VISTA Configuration and trouble shooting.

Basic Features of Excel 2003 (Skillsoft-IT)

Windows Vista Security and Performance Improvements (Smart force-S)

Security, Safety, and Communication (Smart force-S)

Managing IT Security (Smart force-S)

4. Computer Skills - CV/Resume Part 4 [Mandatory]
Technical Experience

Operating System Ms-Windows Vista, 2000, NT, ME XP, 9X
Hardware Dell Workstations Optiplex, Precision, Dimension
Dell Portables: Latitude C Series, D Series and Inspiron
HCL: Busybee, Beanstalk Models Toshiba and Sony Notebook
HP Compaq Convertible Minitower all Models (D78, D79XX), Toshiba and Sony Notebooks
GUI Tools & Utilities SMS, PC-Anywhere, VNC Viewer, Dell PERC, Dell System Utility
5. Other Skills - CV/Resume Part 5 [Optional]
Strong analytical and investigative mind
Action-oriented, focused on solving immediate problems.
Effectively manage many different responsibilities simultaneously
Ability to work well under pressure
Effective and consistent technical support at customer sites, over the phone and via remote software
A positive and confident personality blended with a strong work ethic
Cheerful and helpful with customers and colleagues
Work well independently and as part of team
6. Additional Information - CV/Resume Part 6 [Optional]


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Sr. Technical Support Engineer Saudi Aramco Udhalliyah Information Technology Saudi Arabia
CV/Resume ID no.: 111589

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