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CV Experienced Administrator with 11 years experience, Personal assistant, Secretary

Experienced Administrator with 11 years experience, Personal assistant, Secretary

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CV/Resume ID no.: 111667

Location (Residence): Manchester, United Kingdom
Citizenship: United Kingdom
  Native: English United Kingdom
  Other: None
Education & Experience: Work Authorization & Relocation:
  Vocational in Executive Office Skills

Years of Experience: 11 years
Authorized to work in:
   European Union, UK (in particular)
Present Location:
   United Kingdom, Manchester
   Anywhere (International)
Category Subcategory Ability Experience
Administration Administration Experienced 17 years
Administration Customer Service Experienced 17 years
Administration Data Management Experienced 17 years
Administration Secretary Experienced 3 years
Other Customer Service Experienced 17 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

As an experienced administrator my excellent organisational and administrative skills will allow the efficient and effective production of precise admin work for your company. With excellent communication and troubleshooting skills being second nature and my years of service working in an administrative environment my experience will prove invaluable. A high attention to detail and the need to develop my skills and knowledge will be an asset to any employer.

2. Work Experience - CV/Resume Part 2 [Mandatory]



My current role as a Care Assistant for the Learning Disabilities Support Team involves working on a one to one basis with adults with mild to severe learning disabilities. I work with the people I care for within their own homes, occasionally doing a sleep-in shift, offering assistance with their daily routines including personal care, administering medication, meal preparation, household chores, income and bill management, health and safety issues, household maintenance, helping to improve their quality of life and independence and most importantly being their support and their friend when they need me.

I enjoy spending time with the people I care for, engaging in conversation and taking them out for the day whenever possible. I enjoy the challenge of dealing with the more complex Service Users and developing relationships with these people. I maintain records for the people I care for including finance records, health and safety checks, medication files and daily reports that are written after every shift. Although I work alone with the people I care for I do work within a team to provide the very best care and support for people with learning disabilities.

Key Achievements:

 Dealing with many service users of varying abilities and personalities in varying situations.
 Thinking outside of the box to deal with differing situations involving people with differing mental abilities and understanding.
 Developing and maintaining relationships with service users and the staff within the Learning Disabilities Team.
 Developing routines and evaluating service users on a daily basis to provide the best possible care.
 Encouraging independence for all service users and treating them with dignity and respect.

I am currently completing this role on a part time basis whilst studying for my Higher Education Diploma in Business Management.



My role for the Pennine Acute Trust was to mainly provide comprehensive administration support to the Directorate Project Manager. I organised and attended meetings, taking minutes, preparing agendas and maintaining a detailed diary and appointments system for the Directorate Project Manager.

All support provided was of a confidential nature and treated as such. I prepared confidential reports and documents on request and distributed any minutes, notes and such documents in a confidential and sensitive manner. Included in these reports was the Quarterly Census for which I gathered patient breach of target information from various departments and reported this to the Divisional Director. I managed the Divisional on-call rota making amendments and ensuring all dates were covered to maintain service continuity. I ensured that this rota was distributed to all appropriate staff. I also provided cover for the Divisional Director’s, Divisional Medical Director’s and the Head of Clinical Professions PA’s.

Alongside my Personal Assistant role I still maintained my main duties from my previous role as Diagnostics Cancer Pathway Coordinator. Both roles ran alongside each other and allowed me to develop effective systems to increase the efficiency of all duties and responsibilities. I was also involved in many more departments within the Diagnostics Division producing reports and figures to allow them to improve their service. These reports were produced on request and in a timely manner. I was the lead on an Audit on Cancer target related issues for both Pathology and Radiology.

I collected, recorded and reported performance information as required in order to meet National and Local requirements, escalating any performance issues immediately. I was required to liaise closely with Clinical Teams and work collaboratively within the Diagnostics Division and the Cancer Services Team ensuring the constant delivery of the service. This also involved dealing with patients on an occasional basis. I also provided training to the Multi-Disciplinary Team Coordinators on Diagnostic IT systems and the Radiology and Pathology department processes when required.

Key Achievements:

 Developing a comprehensive administration support to a Band 8a Manager.
 Ensuring both roles were carried out in an efficient and effective manner and maintaining an excellent level of service to all members of staff.
 Developing my secretarial skills on a daily basis and attending any training suitable to my role.
 Becoming a member of The British Society of Medical Secretaries and Administrators (BSMSA).
 Reporting information for the Quarterly Census and highlighting any breaches or issues.
 Sustaining excellent working relationships with various clinicians and professionals within my organisation.
 Maintaining a high level of accurate and reliable work whilst striving to develop my skills.
 Attending and organising various meetings with clinicians and professionals to maintain and improve the performance of the Trust with relation to all patients including those with suspected cancer and all targets outlined by the government.


My dual role, which ran alongside my recent post for the Pennine Acute Trust was to monitor adherence to the Cancer Pathway for all patients across four hospital sites. All patients suspected of having cancer are placed on a pathway to ensure that they are diagnosed and starting their treatment within a target time. It was my responsibility to coordinate these patient’s diagnostic examinations and results to meet these targets and maintain a speedy and efficient journey for each patient.

During my time working for the Trust I gained great experience of all office equipment including many IT systems. All hospital databases and all Microsoft programmes with a good working knowledge of Excel were important to my roles. I have organised and attended many Multi-disciplinary Meetings for all tumour sites across all four hospitals, gaining good medical knowledge of all areas of medicine in the process. I compile agendas and take the minutes for these meetings including setting up meeting rooms to accommodate radiology and pathology systems so images may be viewed. I have chaired various other meetings appertaining to my role to improve the service and turnaround times for diagnostic tests and reports.

I used various IT systems to provide monthly reports for board meetings regarding the turnaround time for histopathology. I have also been the lead on various audits regarding appropriate referrals by Consultants for Radiology and Pathology departments, collating this data and producing a report for the Cancer Services Department. I have been responsible for inputting data on to a national database for Urology cancers (BAUS) and also inputting diagnostic data on to a new Cancer database (Avon & Somerset database) for the Cancer Services Department. I have also trained all MDT Coordinators on using the diagnostic fields within this database.

My role required an excellent relationship with a varied range of people including many clinicians such as Radiologists, Pathologists, consultants and doctors from all fields of medicine, specialist nurses and many other teams from differing levels within the trust. These relationships were important to my role and are a valued part of my working life..

Key Achievements:

 Developing a precise method to collate information regarding Histopathology turn over times and performance ensuring an accurate report of this service is delivered.
 Ensuring no patients breach their target due to a diagnostic waiting time.
 Sustaining excellent working relationships with various clinicians and professionals within my organisation.
 Maintaining a high level of accurate and reliable work whilst striving to develop my skills.
 Attending and organising various meetings with clinicians and professionals to maintain and improve the performance of the Trust with relation to cancer patients and targets outlined by the government.


In my previous role within the Trust I managed the waiting list for all diagnostic examinations within the Radiology Department at Fairfield General Hospital. This role entailed working alongside Consultants from all fields of medicine, Registrars, junior doctors, GP’s, Radiologists, Sonographers and Radiographers to organise sessions for each examination allowing for clinician’s experience or preferences and also time allocated. This required a good knowledge of medical procedures and radiology procedures including preparation required and all contraindications. I booked appointments for all patients, both those within the hospital and out. I liaised with secretaries and hospital wards to coordinate patient’s examinations and arrange beds when required. I organised initiative lists for the Radiology department which entailed a great amount of organisation and coordination. I worked closely with the Radiologists and Radiographers to organise their annual or study leave, booking or cancelling examination lists accordingly and organising cover when necessary.

This role developed my computer skills along with my communication and organisational skills. I dealt with many people including patients, clinicians and other admin staff both face to face, over the telephone and via e-mail which prepared me for my recent role.

Key Achievements:

 Creating an efficient and reliable appointments system.
 Developing excellent organisational skills along with good medical knowledge.

3. Education & Training - CV/Resume Part 3 [Mandatory]

Vocational Access Programme Level 3: Higher Education Diploma in Business Management Bolton University

 Mandatory Core Skills Level 2 – In progress
 Work-based Research Project Units Level 3 – In progress
 Business Related Units Level 3 – In progress

The European Computer Driving Licence (ECDL) Advanced certification

 Word Processing – Passed July ‘09
 Spreadsheets – In progress

EDI National Qualifications Framework: Executive Office Skills Level 2 Certificate Distance Learning

Passed June ’09

 Customer Services
 Personnel Administration
 Project Management
 Communications
 Training Administration

Learning Disabilities Award Framework: Level 2 City College of Manchester

 Foundation in Care – Understand positive communication Level 2
 Foundation in Care – Understand abuse Level 2

Minute Taking Skills Pennine Acute Hospitals Trust

Completed Oct ’09

 Minute taking speed
 Listening and writing skills
 Meeting etiquette and preparation
 Writing effective minutes

GCSE Qualifications
Elton High School, Bury

 10 GCSEs graded A* to D, Including English and Mathematics at grade A* to C

4. Computer Skills - CV/Resume Part 4 [Mandatory]
 Excellent working knowledge of all Microsoft packages.
 Excellent knowledge of hospital systems and databases.
5. Other Skills - CV/Resume Part 5 [Optional]
 Highly organised and focused on accuracy of work.
 Good problem solving abilities with a need to produce the best outcomes possible in every situation.
 Excellent communication skills and relationships with various members of my organisation regardless of job role or level within the trust.
 A good understanding of confidentiality and the needs of people from differing backgrounds along with those with disabilities.
 Ability to work on my own initiative.
 Ability to work in sometimes difficult circumstances with people who have varying levels of understanding and communication abilities.

 Excellent knowledge of medical practices and terminology.
 Good minute taking and typing skills with the ability to use dictation systems.
6. Additional Information - CV/Resume Part 6 [Optional]
I am a 29 year old single female who has a great desire to work abroad and broaden my horizons. I have no ties in my home country due to most of my close family living abroad. I am enthusiastic and willing to take on any challange.


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Experienced Administrator with 11 years experience, Personal assistant, Secretary
CV/Resume ID no.: 111667

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