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CV IT Support Engineer Petroleum Development Oman (PDO) Enhanced Oil Recovery (EOR) Project

IT Support Engineer Petroleum Development Oman (PDO) Enhanced Oil Recovery (EOR) Project

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CV/Resume ID no.: 112137

Location (Residence): Muscat, Oman
Citizenship: India
  Native: Hindi
  Other: Tamil, Hindi, English
Education & Experience: Work Authorization & Relocation:
  Bachelors in Computer Application

Years of Experience: 5 years
Authorized to work in:
   India, Oman
Present Location:
   Oman, Muscat
   Anywhere (International)
Category Subcategory Ability Experience
IT/Communications Support (Op. Sys.) Experienced 11 years
IT/Communications Support (Hardware) Experienced 12 years
IT/Communications Support (Applications) Experienced 11 years
IT/Communications Networking Experienced 11 years
IT/Communications Security Experienced 11 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

Dear Sir/Madam,

I came to know about the vacancy though the website, accordingly, I am forwarding herewith my CV for the post of IT Support / Administrator in your organization.

Presently, I am associated with Petroleum Development Oman (PDO), Oman as an IT Support/Administrator in their Enhanced Oil Recovery (EOR) Project/Site at Harweel Cluster Phase 2A/B Project in Oman, since 2006.

As an IT professional; having academic, technical and professional qualification, I have done major professional job/experiences in the areas of System Administration, Technical Support and Network Management. During this tenure, self gained momentous experience and sound knowledge from various Client’s corporate office as well as project/site’s working environments.

The duties and responsibilities which I taken care-off and am currently executing are elaborated in detail in the attached CV. I believe you will go through it and will consider me for the above job.

If you will give an opportunity in your organization, I assure you that I will professionally contribute best of my skills and knowledge to the growth of your company.

2. Work Experience - CV/Resume Part 2 [Mandatory]

1)Petroleum Development Oman (Shell Group Company)
March 2006 to till date
IT Support Engineer

•Providing second layer support for Maintaining and supporting for more than 3000 Clients set up in Muscat & Interior.
•Provide local and remote desktop support for corporate headquarters.
•Assisted in Implementing a Help Desk Support Department and Data Recovery Center.
•Installation and configuration Required Software for the working environment.
•Trouble shooting of Hardware and Networking Related Issues.
•Installation and configuration of N/W Printers and N/W Scanners.
•Installation and supporting for Mail Clients like MS Outlook & Outlook express.
•Responsibilities include user accounts, disk space usage, system Backups and restoration, NTFS and shared setup and permissions
•Installing and Maintaining Peer-to-Peer, Client Networks.
•Job responsibilities include: Hands-on solving of day-to-day operation issues, resolution of technical issues as they relate to system integration and support.
•Installing and Troubleshooting of Desktop Computers & Laptops.
•Internet access to the clients configuring proxy.
•Trend Micro Office Scan Client management.
•Installing service packs and patches
•Windows 2000 and Windows XP installation and troubleshooting
•Installation and configuration of Office 97, XP, 2000, 2003,2007
•Maintenance of various software packages
•Daily backup of user data and updating Antivirus
•Responsible for the daily operation, monitoring, troubleshooting, and maintenance of the Local Area Network (LAN) and desktop support
•Implementation of Wireless Networking
•Local Area Network troubleshooting
•Support for Video conferencing
•Maintain site equipment inventory
•Implementing Active Directory Services.
•Provide remote assistance, telephone or desk site assistance for helpdesk calls
•Installing & upgrading RAM, PROCESSOR & HARDDISK
•Set up new PC’s and laptops, including installation of all necessary software and related hardware. Upgrading PC’s, both hardware and software and all related devices including modems, sound, video, memory, network card and hard drives
•Configuring Troubleshooting & Administrating Network Infrastructure and Active Directory Service
•Monitored user accounts, permissions email and antivirus
•Assisted in basic troubleshooting backup and archiving
•Installed new hardware, systems and software for networks

2)Del Dynamics Software Pvt. Ltd
May 2005 to January 2006
Hardware Support Engineer.

•Providing second layer support for Maintaining and supporting for more than 5 Clients set-up.
•Installation and configuration Required Software for the working environment.
•Trouble shooting of Hardware and Networking Related Issues
•Installing and Troubleshooting in Windows 2000Server, Win 98, 95, ME, XP Professional.
•Installation and supporting for Mail Clients like MS Outlook &Outlook express
•Assembled and installed a wide array of computer systems, workstations, and peripheral hardware.
•Maintained support for existing hardware.
•Performed operating system installation, configuration, verification and testing.
•Prepared shipping documentation for sending to customer.
•Performed routine system management tasks, operating system upgrades and tests, etc., of UNIX, OpenVMS, and Windows servers.
•Performed Desktop application installation and configuration; Installation, configuration and trouble shooting printers
•Able to do installation, testing, relocating and configuration hardware.
•Able to trouble shooting systems in Desktops and LAN.

3. Education & Training - CV/Resume Part 3 [Mandatory]

Academic Credentials:

•Bachelor in Computer Application (NSP)
•Pre-degree (Mahatma Gandhi University)
•SSLC (Secondary School Leaving Certificate)


•Microsoft Certified Professional – MCP
•Microsoft Certified System Administrator – MCSA
•Cisco Certified Network Associate – CCNA
•Computer Hardware Servicing, Maintenance and Networking from Accel IT Academy

4. Computer Skills - CV/Resume Part 4 [Mandatory]

Operating Systems: Windows 2003, Windows 2000 Professional, Windows XP
Network : TCP/IP, Administration and Troubleshooting LAN, Managing Switches, VLAN Configuration, Active directory.
Network Devices : Hubs, Switches, and Routers
Desktop Support : Window XP, 2003, 2000 Installation and Troubleshooting
Office Packages : Microsoft Office 2003, Visio 2003
Hardware : Compaq & HP Desktop, Portables & Peripherals (Scanner & Printers) Hardware Troubleshooting.
5. Other Skills - CV/Resume Part 5 [Optional]
•Provide support to on-site and remote user base, including clients, customers, responsibilities include taking calls and logging issues into a problem management database
•Use troubleshooting techniques to diagnose and respond to hardware and software and application problems.
•Implement Help Desk standards, process and system required to deliver high quality consistent help desk support for customers in a timely, accurate and courteous manner
•Ensure that document is accurate and up-to-date.
•Work with other Help Desk Analysts to improve first call resolution
•May be called upon to work on other tasks as required by supervisor
6. Additional Information - CV/Resume Part 6 [Optional]
Areas of Expertise

Job profile includes Post-sales, Presentations, Installations and Customer Support for Computer Hardware and Networking Products. Familiar with Network Installation of Application Software. Working knowledge of operating systems like Win95/98, Win NT, Win 2000, Server 2003, Win XP, Windows Vista, Installation, Configuring, Troubleshooting and Maintenance of PC‘s and Hardware Peripherals. Supporting LAN technologies, internet, intranet, and Ethernet systems.


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IT Support Engineer Petroleum Development Oman (PDO) Enhanced Oil Recovery (EOR) Project
CV/Resume ID no.: 112137

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