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CV Corporate Account Manager Warid Telecom (Pvt.) Ltd Islamabad Pakistan Wireless One Communication

Corporate Account Manager Warid Telecom (Pvt.) Ltd Islamabad Pakistan Wireless One Communication

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CV/Resume ID no.: 112563

Location (Residence): islamabad, Pakistan
Citizenship: Pakistan
  Native: Hindi
  Other: Tamil
Education & Experience: Work Authorization & Relocation:
  Bachelors in business administration

Years of Experience: 9 years
Authorized to work in:
Present Location:
   pakistan, islamabad
   Saudi Arabia
Category Subcategory Ability Experience
Sales/Marketing Account Manager Basic 19 years
Marine (Ship) Officer Trainee 1 year
Sales/Marketing Retail Sales Basic 19 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

As a highly skilled and professional sales and marketing Professional with proven experience in building professional relationships, developing successful sales strategies and closing sales, I believe my talents will enable me to excel as a (position) title with the (company Name).

With more than of 7 years of combined promoting sales and managing fast-paced sales and marketing operations. I have developed the type of skills that are particularly effective at satisfying the customers, increasing revenue and closing the sales (Brand Names).

In addition to managing sales and closing deals, I have also been a part of an industry that understands that each sale is inherently a critical component of a broader strategy for long term growth and steady gains in market share. As a result, I have the ability to promote sales and increase profit while generating satisfied customers and delivering the sense of quality that sets the stage for long term success.

I have enclosed my resume for your review some of my key qualifications include.
 A valuable blend of sales and leadership, resourcefulness, presentation and negotiations skills that combines efficiency to produce highly effective results.
 Adept in developing effective sales plans, creating long range focus devising innovative methods for tactically implement ting these ideas.
 Solid back ground and training in areas where sales expertise, operations, organization, interpersonal communication, motivation and management are required.
 Exceptional ability to enter new environment s and produce immediate results through the use of flexible sales style and practical skills that are easily transported between the industries.

2. Work Experience - CV/Resume Part 2 [Mandatory]

To work in a stimulating milieu for the maximum utilization and application of my broad skills and expertise

Result oriented Proactive and industrious professional with around 8 years of extensive hands on experience in the areas of (Direct. Indirect, corporate and Walk In) Sales and customer relationship management
 Sales and Revenue achievement, Customer relationship management, churn and retention management, , channel activations, execution of loyalty programs, reporting, team management, performance of team, motivation, training of team, daily admin/ops
 Demonstrated leadership in value added measures timely consumers services & consumer Satisfaction
 Responsible for the Brand Names, sales target, complaint handlings, customer satisfaction by maintaining the best service responses & delivery; To plan, monitor & control customer churn in the zone; To plan, monitor & execute measures in order to improve sales
 To monitor & ensure quality sales; to train, coach & ensure continuous sales people capability improvement for ensuring result oriented business.
 Achieving Results; Delighting the Customer; Customer Relations Management; Management of Customer Credits & Revenue outflow; Overall Regional Customer satisfaction, execution of Loyalty programs
 Reporting & Team Management, Role, Performance, Motivation, Growth, Training, and Daily Operational issues
 Strategic business sense, uncompromising work ethic, and natural sincerity helped deliver consistent results and won loyal support of corporate customers.
 Execution of Loyalty programs, Discuss the products to be launched with the marketing team, manage the company allocated budget on different retention programs as per company policy.
 Outstanding interpersonal, relationship and team building skills; with demonstrated ability to build new territories. Sales/Accounts: Regular interaction with Corporate Sales with issues, customer queries, complaints and account management


Warid Telecom (Pvt.) Ltd (Dec’09 - Present)
Corporate Account Manager (North)

Currently working in the capacity of Corporate Account manager which covers, Islamabad (NORTH)

Key Deliverables
 Responsible for assign sales target/Brand Names and Revenue.
 Monitor keeping accurate records of discussions or correspondence with corporate customers; Analyzing statistics or other data to determine the level of customer service organization is providing.
 Identify the new sales market
 Minimize the churn rate (Sale Returns, Voluntary Blocking, and Blocking on Stolen) with daily and weekly report
 Providing help and advice to customers using organization’s products or services; Monitoring communicating courteously with customers by telephone, email, letter
 Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service Department.
 Make daily analysis report of the competitors segment and offer wise.
 Leading & supervising a team of customer service staff; Liaise with customers for inquiries & resolution of issues
 Learning about organization’s products or services and keeping up to date with changes; Keeping ahead of developments in sales and services by reading relevant journals, attending meetings and courses
 Liaising with concerned departments for maintaining & improving sales business more efficiently.
 Coordination with marketing department to develop different promos for corporate customers.
 Responsible for In-House sales targets; Establishing strategic partnerships & relationships with priority customers

Assistant Manager (Direct sales) (Islamabad) (July 2008 – Nov 2009)
Warid Telecom Pvt Ltd.
Key Deliverables
 Responsible for managing direct sales team in Islamabad to deliver both individual and team targets on monthly basis in line with the company expectations.
 Responsible for reporting to Regional Manager directly.
 Schedule and plan daily, weekly and monthly team sales meeting to review performance and set ongoing objectives to achieve targets on consistent basis.
 Responsible for vetting of new sales & granting waivers to eligible customers according to company policies;
 Liaise with both internal and external coordinator to ensure all reporting and operations discipline (Paper work, finance, Waivers, Pyments, Data) are completed on time.
 Responsible for smooth synchronization between departments mainly Credit and collection, finance & GR.
 Responsible for in house sales and services with their daily roaster.
 Responsible for training & development of new & existing sales staff. (TABS & Customer Handling, sales).
 Responsible for the monthly sales and revenue targets.
 Served once as Acting R.M in the absence of the RM.
 Met and exceeded all objectives such as deliverables, quality, time, margins on complex, long term engagements
 Interfaced and collaborated extensively with ancillary departments on various outstanding issues

Sr. Sales Executive (Team Lead) (July 2006-June 2007)
Warid Telecom Pvt Ltd.
Key Deliverables
 Preparation of Daily, weekly& Monthly Teams activity reports
 Responsible for managing direct sales team in Islamabad
 Responsible for the monthly sales and revenue targets.
 Churn Management and customer retention
 Inter departmental & Cross department support; Training of Sales Team including the operational activities.
 Business centers sales operations, responsible for the in house sales set by the management.

Warid Telecom Pvt Ltd. (Feb 2005- June 2006)

 Sales Executive /Team Lead

 Responsible for managing the sales team with the assign sales target as per management
 Responsible for team operations work
 Responsible for the Revenue /Retentation

Wireless One Communication (Manager Operations Ufone Franchise Karachi) (May 2004-Jan 2005)
Key Deliverables
 Was managing all operations of franchise on Abdullah Haroon Road Karachi and had a work force of 15 sales and service personnel.
 Responsible for uplifting of the Pre Paid Sims & Scratch Cards from Company in Time
 Maintaining the price in Retail Channel
 Operating expected 300 retail outlets
 To develop good relations with retailers.
 To Visit market to ensure compliance
 Setting of pre paid Sims and scratch cards sales targets (gross sales targets, quantity targets, number of visits targets, number of shops targets etc. on regular basis).
 Responsible for the Paper work, collection of documents, Transfer of Ownership,
 Commission Claim, Finance Clearance, Daily Billing Deposit Report
 Company Promotions Handling.
 To check availability of POS material from company and ensure that POS material is properly displayed

Mobil One Communication Sales Manager Ufone Franchise Islamabad March 2003-April 2004)
 Was handling a team of 12 sales officers and making sure that team targets were fulfilled.
 Was a part of the launch team here in Islamabad helped in the training of sales personnel.
 Handling of the assigned retail channels.
 Smooth functioning of Pre Paid, Post Paid Sims and scratch cards team (attendance, punctuality, cost efficiency, presentation and scheduling etc.
 Briefing to sales team on daily basis

Pakistan Merchant Navy Deck Class 3 COC Singapore
Navigation Department/Total working experience 5.5 years.
2nd mate/All done on foreign shipping companies/ (Jan 1991/95-98/2000-2001 Feb)
Specialization on oil tankers

3. Education & Training - CV/Resume Part 3 [Mandatory]


 Business Administration) Islamabad, Pakistan (2003)
 Certificate of Competency Singapore poly Singapore.

 One day Training on Excellence in selling (May 2005)
 Three days Training on Excellence in selling through winning presentation skill and style (August 2005)
 Two day Training on building bridges and organizing Unit.
 One day training Selling to Advantage May (2009)
 Attend Video conference lecture delivered by Philip’s Kotler on sales strategy at Bahira University Islamabad

4. Computer Skills - CV/Resume Part 4 [Mandatory]
 Proficiency in MS Office
5. Other Skills - CV/Resume Part 5 [Optional]
Navigation Department/Total working experience 5.5 years.
2nd mate/All done on foreign shipping companies/ (Jan 1991/95-98/2000-2001 Feb)
Specialization on oil tankers
Key responsibilities
 Navigation Watch, Vessels experience of VLCC and ULCC.
 Crude oil Cargo handling operations including the calculations.
 Oil tank survey before and after loading as per ISO certification.
 Handling the equipment like ARPA, GMDSS, TELEGRAPH, and CHART WORK etc.
 Complete handling of valves during the loading procedure.
 Vessel all fast and cast off operations done independently.
 Crude oil washing as per ISO certification.
 Keep LSA and LFA handling and update the equipment as per ISO certification.
 Weekly update the training schedule and train the onboard staff specially the crew in case of any emergency situation (accident and incident).
 Responsible for the Bond store and kitchen inventory.
 Complete handling of the Anchor operations.
 Daily maintain the Bridge log.
 Done the allfast mooring operations specially Vessel to jetty, vessel to vessel
6. Additional Information - CV/Resume Part 6 [Optional]


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Corporate Account Manager Warid Telecom (Pvt.) Ltd Islamabad Pakistan Wireless One Communication
CV/Resume ID no.: 112563

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