CV IT Service Management Analyst in Computer Sciences Corporation (CSC) India Pvt Ltd Hyderabad
IT Service Management Analyst in Computer Sciences Corporation (CSC) India Pvt Ltd Hyderabad
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Location (Residence): Hyderabad, India Citizenship:India
Urdu, Hindi Other:
Education & Experience:
Work Authorization & Relocation:
Bachelors in B.Tech (Computer Science Engineering) Years of Experience:
Authorized to work in: India Present Location: India, Hyderabad Relocation: United Arab Emirates, Saudi Arabia, Australia, United States, European Union, United States
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]
An ITIL v3 certified professional with around 4 years experience in designing and implementing IT Service Management processes. Looking for a challenging opportunity in an organization where I can utilize my skills and abilities in upbringing and achieving the goals of the organization, while being resourceful innovative and flexible.
2. Work Experience - CV/Resume Part 2 [Mandatory]
Working in Computer Sciences Corporation (CSC) India Pvt Ltd, Hyderabad as “Analyst” in “Asset & Configuration Management” from 29th March 2010 to till date.
Worked in Mahindra Satyam Ltd, Hyderabad India as “System Operation Specialist” in Change Management on ITIL process from 3rd November 2009 to till date on contract basis.
Worked in IBM India Pvt Ltd, Chennai India as “Service Coordinator” in Problem Management on ITIL process from June 2008 to June 2009 for AstraZeneca account.
Worked in Radix Informatics Pvt Ltd, Hyderabad India as “System Administrator” from December 2006 to December 2007.
3. Education & Training - CV/Resume Part 3 [Mandatory]
B.Tech (Computer Science Engineering) from Jawaharlal Nehru Technological University, India.
Advanced Engineering (ANIIT) from NIIT Limited, Hyderabad India for the duration of five months.
4. Computer Skills - CV/Resume Part 4 [Mandatory]
Operating Systems : Windows 98/XP/2000/Vista
E-Mail System : Lotus Notes Mail, Outlook 2003/2007
Tools : BMC Remedy 7.0, TRIOLE Service Center (CA),
eESM tool, Manage Now, OSR tool
Remote Support Tools : NetMeeting, Remote Desktop Connection
Other Packages : Microsoft Office XP/2003/2007, IBM Symphony Suite
5. Other Skills - CV/Resume Part 5 [Optional]
Certified ITIL V3 foundation certification.
Completed ITCS300 - Version 11.0 certificate (IT Controls and Security Standards)
Diploma in Hardware and Networking
6. Additional Information - CV/Resume Part 6 [Optional]
Excellent communication and documentation skills
Good Interpersonal and team managing skills
Customer focused, Sense of Urgency and Result Oriented
Loyalty, flexibility and willingness to learn
A good team player and very comfortable working under pressure.