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CV IT Service Management Analyst in Computer Sciences Corporation (CSC) India Pvt Ltd Hyderabad

 
IT Service Management Analyst in Computer Sciences Corporation (CSC) India Pvt Ltd Hyderabad

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CV/Resume ID no.: 115938

Location (Residence): Hyderabad, India
Citizenship: India
 
Languages:
  Native: Urdu, Hindi
  Other: English
 
Education & Experience: Work Authorization & Relocation:
Education:
  Bachelors in B.Tech (Computer Science Engineering)

Years of Experience: 4 years
Authorized to work in:
   India
Present Location:
   India, Hyderabad
Relocation:
   United Arab Emirates, Saudi Arabia, Australia, United States, European Union, United States
 
Expertise
Category Subcategory Ability Experience
IT/Communications Systems Analyst Basic 11 years
 
CV/Resume Details
 
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

An ITIL v3 certified professional with around 4 years experience in designing and implementing IT Service Management processes. Looking for a challenging opportunity in an organization where I can utilize my skills and abilities in upbringing and achieving the goals of the organization, while being resourceful innovative and flexible.

2. Work Experience - CV/Resume Part 2 [Mandatory]

 Working in Computer Sciences Corporation (CSC) India Pvt Ltd, Hyderabad as “Analyst” in “Asset & Configuration Management” from 29th March 2010 to till date.
 Worked in Mahindra Satyam Ltd, Hyderabad India as “System Operation Specialist” in Change Management on ITIL process from 3rd November 2009 to till date on contract basis.
 Worked in IBM India Pvt Ltd, Chennai India as “Service Coordinator” in Problem Management on ITIL process from June 2008 to June 2009 for AstraZeneca account.
 Worked in Radix Informatics Pvt Ltd, Hyderabad India as “System Administrator” from December 2006 to December 2007.


3. Education & Training - CV/Resume Part 3 [Mandatory]

 B.Tech (Computer Science Engineering) from Jawaharlal Nehru Technological University, India.
 Advanced Engineering (ANIIT) from NIIT Limited, Hyderabad India for the duration of five months.


4. Computer Skills - CV/Resume Part 4 [Mandatory]
 Operating Systems : Windows 98/XP/2000/Vista
 E-Mail System : Lotus Notes Mail, Outlook 2003/2007
 Tools : BMC Remedy 7.0, TRIOLE Service Center (CA),
eESM tool, Manage Now, OSR tool
 Remote Support Tools : NetMeeting, Remote Desktop Connection
 Other Packages : Microsoft Office XP/2003/2007, IBM Symphony Suite
5. Other Skills - CV/Resume Part 5 [Optional]
 Certified ITIL V3 foundation certification.
 Completed ITCS300 - Version 11.0 certificate (IT Controls and Security Standards)
 Diploma in Hardware and Networking
6. Additional Information - CV/Resume Part 6 [Optional]
 Excellent communication and documentation skills
 Good Interpersonal and team managing skills
 Customer focused, Sense of Urgency and Result Oriented
 Loyalty, flexibility and willingness to learn
 A good team player and very comfortable working under pressure.


 

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IT Service Management Analyst in Computer Sciences Corporation (CSC) India Pvt Ltd Hyderabad
CV/Resume ID no.: 115938

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