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CV Working as Collection Executive, DUBAI BANK, Bank Street, Bur Dubai United Arab Emirates

Working as Collection Executive, DUBAI BANK, Bank Street, Bur Dubai United Arab Emirates

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CV/Resume ID no.: 116774

Location (Residence): , United Arab Emirates
Citizenship: Pakistan
  Native: Urdu
  Other: None
Education & Experience: Work Authorization & Relocation:
  Vocational in DAE Mechanical

Years of Experience: 4 years
Authorized to work in:
   United Arab Emirates
Present Location:
   UAE, Dubai
   Saudi Arabia, Qatar, Pakistan, Malaysia, European Union, United Arab Emirates
Category Subcategory Ability Experience
Other Customer Service Experienced 7 years
Other Customer Service Experienced 2 years
Other Customer Service Experienced 4 years
Administration Customer Service Experienced 3 years
Other Other Basic 0 year
Other Other Basic 0 year
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

 To work in a competitive and challenging environment, contribute the best of my abilities towards the growth and development of a progressive company.
 To utilize my interpersonal /academic skills and extend my current knowledge about marketing seeking a challenging position where I can utilize my talent for the progress of the organization.

2. Work Experience - CV/Resume Part 2 [Mandatory]

1) Working as Collection Executive, DUBAI BANK, Bank Street, Bur Dubai ( Jan 2009 till date)

 Working in the Personal Loan Recovery & Legal Department of Dubai Bank as Senior Recovery Officer.
 My duties to check the profile of customerís payment history and to negotiate with them regarding their pending total due outstanding amount and follow ups.
 In case of non-payments forward their documents to file cases and proceeds with legal procedure.
 Ensure proper follow up and negotiate for overdue payments of accounts and updates made on a daily basis.

2) Worked as Collection Executive, CITIBANK, Bank Street, Bur Dubai (March 2007 Ė Jan 2009)

 Worked for Bucket 5 profile (Customers who are delinquent for over 5 months) and ensuring pending credit card payments are collected and account normalized.
 Ensure proper follow up and negotiate for overdue payments of accounts and updates made on a daily basis.
 Meeting Daily Run Rate required in achieving the monthly target.
 Identification and timely follow up of Skip Cases/ Field Visits/ Legal Cases.
 Ensuring the given monthly team targets and Bucket targets are achieved by planning various strategies in dealing with multiple scenarios.
 Refer Refuse to Pay, avoiding calls, broken promises for sending Legal Notices / Legal Cases/ Field Visits.
 Identify process defects and suggest Improvement plans on an ongoing basis and ensuring its effectiveness in the long run.
 Preparing daily / monthly / quarterly MIS reports and liaising with other departments to carry out day to day activities.

3) Worked as Main Safe Officer for MAF Hyper Market Carrefour, Deira Branch
(Oct 2002 to May 2006).

 Responsibilities included Customer Services, Taking customerís orders for processing & using CL system.

 Dealing with customerís queries and complaints, resolving customerís issues & making invoices.

 Handling store inventories, Cash from cashiers, arranging the bills, making breakdown, balancing the cash, arranging the change money, dealing the FX money, updating the records, preparing the deposit, receiving cash from banks and deposit the money to the banks .etcÖ

4) Have experience of sealing Investment products for Royal Index Singapore.
Deals in Forex market, Forex Trading. Cold calling, Fundamental analysis, Tele calling, Dubai, UAE

5) Have experience of sealing Protection and saving products for (ALICO) AIG. American
International Group Dubai United Arab Emirates


1) Worked as a Regional Supervisor for Industrial Techno Services Bahawalpur from January 1999 to June 1999.Responsible for all aspects of account management including marketing and sales support and client relationship development. Other roles include promotion and distribution control. Products include all marketing support service include database management, response handling and storage and distribution.

2) Worked as an Assistant Supervisor for Haris & Co.Muzafar Garh from July 1999 to Nov 1999. Responsible for all distribution control, support services, database management, and dealing with customer queries, inquiries and complaints.

3) Worked as a Mechanical Technician and Supervisor for Kawality Board Industries Pvt. Ltd from Nov 1999 to July 2002.Responsible for control of all plant production, maintenances, handling storage and distribution of finished products

3. Education & Training - CV/Resume Part 3 [Mandatory]

1) 1994 - 1997 D.A.E Diploma of associate Engineers Mechanical Technology from Govt. College of technology, Bahawalpur, Pakistan.

2) 2001 - 2002 D.I.T Diploma in Information Technology, ZICS, Lahore, Pakistan.

3) 1994 - Matriculation from Railway high school Sama Satta, Bahawalpur, Pakistan

4. Computer Skills - CV/Resume Part 4 [Mandatory]
D.I.T Diploma in Information Technology, ZICS, Lahore, Pakistan.
5. Other Skills - CV/Resume Part 5 [Optional]

Attend the Customer Services Training Program in MAF (Majid-al-Futaim) Group Companies Carrefour Hypermarket Deira City Center Branch Dubai. United Arab Emirates.

Holding a Valid U.A.E Driving License
6. Additional Information - CV/Resume Part 6 [Optional]


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Working as Collection Executive, DUBAI BANK, Bank Street, Bur Dubai United Arab Emirates
CV/Resume ID no.: 116774

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