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CV IT Support Engineer Kellog Brown & Root (KBR) Qatar - DOCUMENTUM Support Administration

IT Support Engineer Kellog Brown & Root (KBR) Qatar - DOCUMENTUM Support Administration

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CV/Resume ID no.: 116930

Location (Residence): Qatar, Qatar
Citizenship: Philippines
  Native: English Philippines
  Other: English Philippines
Education & Experience: Work Authorization & Relocation:
  Bachelors in Computer Engineering

Years of Experience: 10 years
Authorized to work in:
   European Union, UK (in particular), United States, Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Bouvet Island, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Rep., Chad, Chile, China, Christmas Island, Colombia, Comoros, Congo, Congo, Dem. Rep., Cook Islands, Costa Rica, Cote D'ivoire, Croatia, Cuba, Cyprus, Czech Rep., Denmark, Djibouti, Dominica, Dominican Rep., Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Islamic Rep. of, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Dem. Rep., Korea, (South), Kuwait, Kyrgyzstan, Lao, Dem. Rep., Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jama., Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, FYR, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russian Federation, Rwanda, Samoa, San Marino, Sao Tome & Principe, Saudi Arabia, Senegal, Serbia & Montenegro, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, Spain, Sri Lanka, Sudan, Suriname, Svalbard, Swaziland, Sweden, Switzerland, Syrian Arab Rep., Taiwan, POC, Tajikistan, Tanzania, Thailand, Timor (East), Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, British, Virgin Islands, U.S., Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
Present Location:
   Qatar, Ras Laffan City
   Anywhere (International)
Category Subcategory Ability Experience
IT/Communications Support (Op. Sys.) Experienced 12 years
IT/Communications Support (Hardware) Experienced 16 years
IT/Communications Installation Engineering Experienced 16 years
IT/Communications Networking Experienced 15 years
IT/Communications Administrator Experienced 14 years
IT/Communications Internet Expert 20 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

To obtain a position that requires good analytical skills and technical knowledge with an opportunity for professional growth in a people-oriented organization that will provides career growth with the company.

2. Work Experience - CV/Resume Part 2 [Mandatory]

Jan 2008 – Present Kellog Brown & Root (KBR) Qatar
Nexus Technical Support (First Level Support Helpdesk-Site Based)
Job Description:

 Main responsibility is to provide Support to all company users globally who are using Nexus which includes account creation, toolkits access, web portal administration.
 Creating a Logs Report and Ticketing system thru JIRA System to the 2nd Level Support for issues/problems cannot be done at 1st Level Support. Category includes system workflows not working properly, servers not responding correctly which affects the Nexus Environment, Corporate Radar Report Tool having problems when pulling out reports.
 Analyzing and troubleshooting user reported problems by configuring his/her access role for a specific documents/files related to AD, Documentum, NURDS and Lexicon Groups.
 Uploading/updating new documents (classified as Engineering Documents, confidential Documents, Org Charts and General Documents) to the Nexus Portal related to the Projects as requested and informing relevant people thru email once done.
 Troubleshooting problems reported by the user thru Remote Assistance and explaining to her/him what caused problem and what was the resolution being done.

Nexus Account Request (Creation of Nexus Account)
• Requirements are the approval process for setting-up a new NEXUS user account and approval process for granting user permission to access a NEXUS tool.
• Then ask the user to provide the required details such Name, Address, Company and etc before proceeding with the creation of account.
• Once proper approval and account information has been done, create/request logged to GLOBAL SECURITY ACCESS FORM (GSAF under KBR Houston Security) with corresponding Active Directory (AD) Group for the user requesting Nexus Access. KBR Security Team will then notify/inform once the account has been created via email with the new nexus account and password for the user request.
• Once notified by the Security Team, check the accounts if groups properly synchronized from Active Directory against Documentum Query Administration (DQL). Then test the account and once confirmed that it is working properly, before notifying the user and send his/her new nexus account.
• User account includes the proper permission to Nexus Tools (Added thru NURDS Tool which used to provide the permission in accessing documents and etc) per his/her request.

Portal Support Administration
• As portal support admin, we make sure that all the links, toolkits, web portals and access are working properly.
• Troubleshooting problems on Nexus Tool for user unable to access/find documents related to their contracts. Checking briefly on the user accounts starting from AD, Documentum and NURDS to verify that the proper permission, groups and accesses was given to the user to be able access as requested.
• Modifying the Portal Page (such as creating/adding Web Portlets and links) as per request by the user using Web Publisher Software or Dot Net (Direct editing on WebPage) with corresponding sets of permission limited to specific number of individuals specially when classified as confidential.

Active Directory(AD) Support Administration
(GSAF Request under KBR Houston Security)
• Creation of Nexus Account groups based on the account information details provided by the users. Account are categories as External (Non-KBR User) and Internal (KBR User).
• Adding Nexus Account groups once verified that a user is missing some groups in the Active Directory which causing his/her account not to work properly or wasn’t able to get the necessary information he/she needed.
• Removing Nexus Account groups for user who are terminated/demobilized from the project and transferring there roles if necessary.
• For AD account password that was locked-out or expires, a request for password reset thru KBR Security Team by phone is done.
• For disabled account, GSAF Request is required and passed to the KBR Security Team to re-enable and reinstate the account and inform the user once completed.

DOCUMENTUM Support Administration (using DQL Query script)
Documentum is a document management system which sits on top of Oracle which affects
Most of the Nexus Toolkits known as the Data Toolkits.
• Verifying that the groups added to the user’s account synchronizes to the Documentum against AD and NURDS Groups.
• Manually adding the groups that didn’t synchronize properly and sending users email for testing verification or report to the 2nd Level Support if needed.
• Modifying the user’s account details if the Documentum Account does not properly match thru AD. This includes Organizational Unit, email address, global unique id and users LDAP Domain.
• Modifying the user’s account details if the Documentum Account does not properly match thru NURDS. This includes Access Roles and Access Scopes.
• Creating a Logged/Ticket thru JIRA for issues that involves the access or modification on Documentum which can be done only for 2nd level support.
• Configuring and analyzing process/work flows which affect some Nexus Toolkit to not work properly through Query Script. If identified, either restarts the workflow or report to 2nd Level support.
June 2006 – Dec 2007 Jubilee Christian Academy Quezon City
I.T. Support and Finance Staff (Assigned to Jubilee Christian Academy. – New Manila Quezon City)
Job Description
 Main responsibility is to provide Support to school Students, Faculties and Staffs for issues that are related to IT (Both Software and Hardware).
 Provides Technical Support on Laptop and Desktop PC’s that includes configurations and maintenance of computer issue problems on networks, internet, office application, email application with In the campus, and school grading system and enrollment systems.
 Installs and configures File Server and Internet/Web Server (Using Linux Clarkconnect Servers) and troubleshoot problems encountered including the monitoring for the efficient performance of the servers.
 Provide Technical report necessary for the units that needs for upgrade or replacement and provide data on Purchased Request of Staff/Faculty by asking quotation to different I.T related suppliers and distributors
 Installs and configures different kinds of Windows Operating Systems and Application Software. Implements school standard installation procedures to be installed each workstation and performs appropriate quality assurance tests.
 Installs and configures hardware (Printers, Adapter Cards, Hard Drives, Memory, CD-ROM, Scanners, Multimedia Projectors, Television (connected to PC) etc.).
 Repair hardware error/problems encountered on printers (HP and Epson) and provide reports if necessary for repair to the service centers.
 Installs and test network equipment such as hub, switch and routers
 Troubleshoot Network DSL problem issues and communicate problems if identified that problems are from the network end provider
 Configured network VPN connection from campus to campus
 Conduct network cabling for newly purchase desktop computer to assure network connection on the local area network.
 Act as a finance/cashier staff during enrollment period.
 Maintains software connection on the server use on finance related issue and download updates provide by the software provider.
2005-2006 Metasystem Development Corp. Mandaluyong City
IT Support Engineer/Helpdesk (Assigned to: Amkor Technologies Phil. – Sucat Parañaque)
Job Description
 Main responsibility is to provide on-site Technical Support to company clients.
 Assigned as On-Site Support Engineer at Amkor Technologies Phil.
 Provides Technical Support on Desktop PC which includes maintenance and configurations of network connections, office, mail, web applications and in-house developed applications.
 Monitors application servers and coordinates problems with administrators and programmers.
 Installs and configures hardware (Adapter Cards, Hard Drives, Memory, CD-ROM, Scanners, Multimedia Projectors, etc.).
 Installs and configures email application (Lotus Notes) troubleshoot error encountered by the user/clients.
 Setup line printers application use in production section and
 Installs and configures Operating Systems and Application Software. Ghosting/Cloning of workstations, following standard installation procedures from global affiliates and performs appropriate quality assurance tests.
 Provides onsite support to clients at their office/site. Diagnose, troubleshoots and solve problems. Works with the clients to prioritize support requests, and projects/time schedule.
When assigned to work at Helpdesk – provides support to clients via telephone, email, and remote access control.
2003-2005 Maximum Solutions Corp. Makati City
Commodity Planner (Assigned to: Astec International Ltd. – Pasig City)
Job Description
 Assigned in the Commodity Management Group (CMG) as commodity planner/hazardous chemical planner.
 In charge of Planning, Reviewing & Sending out HAZARDOUS CHEMICAL & MATERIAL DECLARATION REQUEST both International & Local Vendors (mostly electronics and mechanical components use in manufacture of different kinds of power supply).
 Acquire to conduct project surveys for chemical component present on the different kinds mechanical parts present in power supply with regards on the European Hazardous Chemical Substances.
 Sending out emails to different suppliers by asking RFQ (Request for Quotation) and following through phone under the purchasing department.
 Decides on Double-booked Items, handles surveys and communication with the buyers and vendors, and works with the Lotus Notes, Microsoft Office, the Visual FoxPro Program and the WinZip Application.

3. Education & Training - CV/Resume Part 3 [Mandatory]

Graduate of Bachelor of Science Major in Computer Engineering

4. Computer Skills - CV/Resume Part 4 [Mandatory]
Computer Knowledge
Operating Systems
 Windows 95/98/Me/NT/2000/XP
 Windows Vista Business Edition
 Windows 7
 Linux OS
 ClarkConnect Server(Linux)
 Windows 2003 Server
 Visual Basic
 C++
Web Development
 Macromedia Dream Weaver Ultradev
Mail Clients
 Microsoft Outlook
 Lotus Notes
Office/Desktop Publishing
 Microsoft Word
 Microsoft Excel
 Microsoft PowerPoint
 Microsoft Publisher
Remote Assistant
 DameWare Remote Control
 Remote Administrator
 LAN(TCP/IP), Network Switch, HUB and Router
Hardware System
 Models:
 IBM computers, and PC (Clone) computers
 Industrial Computers (Machine-Based computers)
 Barcode Printers (Zato, Intermec.)
 Dell Desktops Models, Portables and Notebooks;
 HP and Compaq Computers Models and some server
 Microsoft Access
 FoxPro
 Adobe Photoshop
 Macromedia Flash
 Reflection for IBM (AS400)
 ISeries
 Documentum
5. Other Skills - CV/Resume Part 5 [Optional]
Computer Programming, Troubleshooting, Computer Repair and Software Installation.
6. Additional Information - CV/Resume Part 6 [Optional]
Hardworking and Fast Learner


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IT Support Engineer Kellog Brown & Root (KBR) Qatar - DOCUMENTUM Support Administration
CV/Resume ID no.: 116930

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