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CV IT Technical Support Engineer India for Freedom Communications headquartered in Irvine California US

IT Technical Support Engineer India for Freedom Communications headquartered in Irvine California US

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CV/Resume ID no.: 118032

Location (Residence): Chennai, India
Citizenship: India
  Native: Urdu
  Other: Kannada
Education & Experience: Work Authorization & Relocation:
  Bachelors in Electronics and Communication

Years of Experience: 2 years
Authorized to work in:
Present Location:
   India, Chennai
   Singapore, Malaysia, Italy, United States, UK (in particular), European Union, United States
Category Subcategory Ability Experience
IT/Communications Support (Hardware) Trainee 1 year
IT/Communications Support (Op. Sys.) Trainee 11 years
IT/Communications Support (Applications) Trainee 11 years
Other Customer Service Trainee 12 years
Administration Customer Service Trainee 12 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

I have 2.6 yrs of Experience in Technical support and have completed my Diploma and BE in Electronics and Communication Engineering. I am looking a for a change in Shipping career as instrumentation/communications engineer.
I am sure despite of my lack of experience i would perform and would also consider as joining as trainee.

2. Work Experience - CV/Resume Part 2 [Mandatory]

Work experience (Overall 2 Years 6 months)

1) Organization: HCL COMNET
Designation: Analyst
Date of Joining: Nov2009- Till date

Freedom Communications Freedom Communications, Inc, headquartered in Irvine, California, is a media company which owns approximately 100 daily and weekly newspapers in the United States, with a combined daily circulation of nearly one million subscribers, and also operates over seventy local news websites .The broadcast division includes eight television stations, including five CBS network affiliates, one CW Television Network affiliate, and two ABC network affiliates Freedom also publishes specialty magazines and custom-published products.

Job Profile:

o Disconnecting the console remotely for the citrix users and renewing the sessions
o Configuration of citrix Ica client
o Installation of Citrix metaframe on user desktops
o Troubleshooting for terminal licensing issues
o Remote connectivity to various windows servers and creating user logons in citrix
o Performing basic troubleshooting for Desktop Laptop
o Resetting passwords for NT ,citrix and various customized applications of the client such as xpance,rnet,Microsoft Bpos
o Remote assistance for guiding the users using push vnc and team viewer
o Handling Email Tickets and Phone calls


Process: DELL (Desktop Support)
Designation: Technical support Executive
Tenure: June 2008-Nov 2009 (17 months)

Sutherland Global Services is a multinational Technology-Enabled and Business Process Outsourcing (BPO) company specializing in Integrated BPO solutions across the front and back office that support the entire lifecycle of our client’s customers.

DELL is one of the Largest MNC in the world and one of the successful companies that sells and supports IT related products and services.
We were supporting the customers from the EMEA region most particularly UK, Ireland, Africa.

Job Profile:

o Support Desktop and Laptop related issues.
o Troubleshooting for Hardware related problems, guiding customer over phone and finding out the actual problem, else appointing Onsite person to help them
o Assisting the users with regard to wireless connectivity and any software related problems or configurations through remote assistance tool LMI (Log Me in).
o Also provide daily metrics report and cascade it to team.
o Make after call sales to the users to help them upgrade their system specs., Warranty cards, and all different accessories

3. Education & Training - CV/Resume Part 3 [Mandatory]

B.E-ECE Thangavelu Engineering college June 2008 70.2
Diploma - ECE AMS Polytechnic College April 2005 84.2
10th ICSE Seventh day Adventist, HSS March 2002 60

Technical Skills

 Operating Systems: Windows98, xp, vista, windows 7

 AIX 6.1 Administration certified

 L1 Citrix Administration.

4. Computer Skills - CV/Resume Part 4 [Mandatory]
 Efficient in MS office applications
 Operating Systems: Windows98, xp, vista, windows 7
5. Other Skills - CV/Resume Part 5 [Optional]
 AIX Administration certified
 Citrix Administration
6. Additional Information - CV/Resume Part 6 [Optional]


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IT Technical Support Engineer India for Freedom Communications headquartered in Irvine California US
CV/Resume ID no.: 118032

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