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CV Jr Assistant Manager in ICICI Securities India, Development Credit Bank and other companies

Jr Assistant Manager in ICICI Securities India, Development Credit Bank and other companies

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CV/Resume ID no.: 118046

Location (Residence): SURAT, India
Citizenship: India
  Native: Marathi
  Other: Gujarati
Education & Experience: Work Authorization & Relocation:

Years of Experience: 3 years
Authorized to work in:
Present Location:
   Anywhere (International)
Category Subcategory Ability Experience
Commercial/Financial Banker Trainee 11 years
Other Customer Service Trainee 11 years
Administration Customer Service Trainee 11 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]


To secure a position that should broaden my skill sets and facilitates the development of organization and myself. To work in professional stimulating environment and constantly update knowledge and to develop a deep understanding of business processes.

2. Work Experience - CV/Resume Part 2 [Mandatory]



Working as Assistant Manager in ICICI SECURITIES LTD. Since Feb 2008.


• Manager for process of Online Trading A/c for Gujarat Region.
• Employee Development, Forecasting of Man power and other managerial resources.
• Processing of Form’s Ensuring TAT with error free process.
• Handling Customer Queries & Escalation
• Auditing and Compliance check for Centers in Ahmadabad.
• Gathering approval from HO for Deviation of Process for specified cases & adhering the process and implementations of same.
• Meeting up with NRI & Corporate Customers for Cross Selling.


Worked as Customer Service Executive in Development Credit Bank. Since Feb 2007 to Feb 2008.

• Supervision of Account in term of AQB’s of Respective Accounts
• Achieving business targets by generating leads for TPP, liasoning with sales desk
• Audit and compliance which includes KYC Norms, Form 60, Handling, tallying of Security items (day to day basis).
• Attending, verifying and accepting of customer queries, requests and processing of the same

• Maintenance of undelivered items and ensuring the delivery of the same to respective customers.
• Accepting transfer requests, RTGS, NEFT etc., from customers and ensuring
the processing of the same as per time lines
• Accepting request for TD issuance, renewal, closure including deposit loans
Handling TD related queries, follow up with customers;


Worked as Customer Support Executive & Senior Support Professional in BPO Industry from June 2005 to Oct 2006


• Quality Performance
• Administration
• Calling
• Senior Support Professional for Dell Computers.
• Promoted as Line 2 Technician within 6 months of joining the organization


Corporate Relationship Manager in Bhagyoday Automobile, Authorized Dealer Yamaha Motors. Promoted as Back Office In charge for CD Finance. August 2003 to March 2005.


• Managing Promotional Campaigns, Sales Pitch, Institute Sales & Market Research.
• A Successful Promotional Campaign at Nandniketan “ESSAR Township”
• A Successful Promotional Campaign at KRIBHCO Township
• A Successful Campaign at Surat City with a permanent Sponsorer's Collaboration with SOSYO for all Campaigns carried out by Bhagyoday Automobiles.
• Administrative Works & Marketing Analysis
• Preparing Schemes for Car Loans

3. Education & Training - CV/Resume Part 3 [Mandatory]


• Veer Narmad South Gujarat University ( Aug ‘2003 – Jun ‘2005)
Master Of Business Economics 59.75%
Marketing & Banking As Specialized Subjects

• Veer Narmad South Gujarat University (Jun ‘2000 – Marc ‘2003)
Bachelor Of Commerce. 53.22%
Advance Accountancy and Auditing

• Gujarat State Education Board (1999-2000)
Higher Secondary Certificate. 63.00%

• Gujarat State Education Board (1997-1998)
Secondary School Certificate. 58.29%

4. Computer Skills - CV/Resume Part 4 [Mandatory]

• Operating Systems : MS-Dos, Windows98, and XP.

• Office Automation Tools : Ms-Office, SPSS (Statistical Research & Analysis),
Finnacle by Infosys.

• Certified Course : Advance Diploma In Computer Hardware &
Networking at JETKING
5. Other Skills - CV/Resume Part 5 [Optional]

CRM, Marketing Research & Analysis, Presentation, Customer Service, Planning & Execution.
6. Additional Information - CV/Resume Part 6 [Optional]

• Dome In Charge for INTEL in PC EXPO 2005 Organized by Surat Information & Technology Association. AUTOMOBILE in VYAPAR 2005 Organized by South Gujarat Chamber of Commerce & Industries.
• Participated in Advertising Competition, Representing Dept Of Economics in HORIZON Organized by Luthra Institute of Management.


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Jr Assistant Manager in ICICI Securities India, Development Credit Bank and other companies
CV/Resume ID no.: 118046

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