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CV Customer Service Associate in WNS Global Services Pvt Ltd India

 
Customer Service Associate in WNS Global Services Pvt Ltd India

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CV/Resume ID no.: 118444

Location (Residence): Mumbai, India
Citizenship: India
 
Languages:
  Native: Urdu
  Other: Punjabi
 
Education & Experience: Work Authorization & Relocation:
Education:
  High School in Commerce

Years of Experience: 3 years
Authorized to work in:
   European Union, UK (in particular), United States
Present Location:
   India, Mumbai
Relocation:
   Anywhere (International)
 
Expertise
Category Subcategory Ability Experience
Other Customer Service Trainee 3 years
Administration Customer Service Trainee 1 year
 
CV/Resume Details
 
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

To do my best in my work and help in the progress of my organization

2. Work Experience - CV/Resume Part 2 [Mandatory]

WNS Global Services Pvt Ltd

Gate No 4,
Godrej & Boyce Complex,
Pirojsha Nagar, Vikhroli (west)
Mumbai - 400 079

Worked for a Process named Travelocity as Customer Service Associate

From 12june'06 - 01april'09

Attending supervisor calls, Mentoring New Agents, Conducting team

Briefings, Assuring adherence to break time.
Received star of month for July 2008

Zenta Private Ltd

Ground floor, Fairmont Building,
Central Avenue Hiranandani Business Park,
High Street, Powai

Mumbai - 400 076

Worked for ( N C O ) India recoveries

As Senior Customer associate

From 09th November '09 - 06th September'10

Calling up American Express card members to recover the outstanding
debts

HOTEL NOVOTEL
Balraj Sahani Marg
Juhu Beach,Mumbai-49

From 9th Nov'10 - Till date
Working as Front office Associate ( Guest Services )

Responsibilties
1. Effectively handling guest telephone calls
2. Handling internal and external calls.
3. Handling guest complaints and pass those to respective departments
4. Attending Guest Queries and keeping a follow up of all guest requests as well as tracing them


From 9th Nov'10 - Till date


3. Education & Training - CV/Resume Part 3 [Mandatory]

Completed S.S.C securing 2nd Class in the academic year 2002-2003

Completed H.S.C securing 2nd Class in the academic year 2004-2005


4. Computer Skills - CV/Resume Part 4 [Mandatory]
Basic
5. Other Skills - CV/Resume Part 5 [Optional]
Good communication skills
6. Additional Information - CV/Resume Part 6 [Optional]
Love spending time with friends


 

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Customer Service Associate in WNS Global Services Pvt Ltd India
CV/Resume ID no.: 118444

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