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CV High level International Business Development and Consulting professional

High level International Business Development and Consulting professional

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CV/Resume ID no.: 76624

Location (Residence): Oakville, Canada
Citizenship: Canada
  Native: English Canadian, Punjabi
  Other: Hindi
Education & Experience: Work Authorization & Relocation:
  Bachelors in Social Science

Years of Experience: 15 years
Authorized to work in:
   United States, Canada, India
Present Location:
   Canada, Toronto
   Anywhere (International)
Category Subcategory Ability Experience
Sales/Marketing Business Development Experienced 5 years
Management Operations Experienced 5 years
IT/Communications Project Management Experienced 3 years
Sales/Marketing Retail Sales Experienced 7 years
Commercial/Financial Contracts Administration Experienced 5 years
Management Strategy Experienced 7 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

Dear Sir/Madam,

As a key member of the Operations, Business Development and Strategy teams with some of the largest industries in Energy, Finance, and Real Estate I have delivered and managed millions of dollars in revenues over the last 15yrs. Continued exposure to new technology trends and ideas have allowed me to relay this knowledge into new strategies and services for existing and new clients.

Areas of my functional expertise are holistic and include the following:

• Business development and Consulting
• Strategic planning and revenue forecasting
• Portfolio Management (excess of $5M)
• Competitive intelligence and market analysis
• Project Management and Business Analysis
• Customer service enhancement programs
• Industry speaking engagements (Public, Private)

As a versatile and visionary leader I have gained the respect of those individuals with whom I have worked; a strong work ethic and high degree of integrity round out my commitment to endorsing your company services.

I would appreciate the opportunity to discuss how my experience can positively affect the growth taking place at your organization.

2. Work Experience - CV/Resume Part 2 [Mandatory]

AIR CANADA VACATIONS - Toronto 2007 – Present
Air Canada is Canada's largest domestic and international full-service airline. Passenger transportation is the principle business. Headquartered in Montreal, Air Canada is a wholly owned subsidiary of ACE Aviation Holdings Inc. (ACE).

Sr. Strategy Business Analyst (contract)
Instrumental in driving up corporate growth in the North American online travel vertical, through strategic coordination with marketing, e-commerce, and sales. Championed business process re-engineering strategies throughout entire organization with a heavy emphasis on call centre, product management, contract management division.

-Increased look to book online sales by 16%
-Fostered reduction in operational overhead by introducing new procedures for client service representatives and product managers.
-On target to increase dynamic packaging travel market share by 12% (currently at 5%)
-Provided expert market analysis and strategy development to E-Commerce group for new product development
-Manage 3rd party relationships with IT, Marketing and Industry organizations

CENTRICA PLC. - Toronto 2002 – 2007
Direct Energy Business Services (DEBS) is a wholly owned subsidiary of Centrica PLC UK. DEBS mandate is to provide full service products and services to the commercial and Industrial segment of the North American energy market.

Business Development Manager, Commercial Markets
Charged with increasing business revenue and accounts in a newly created territory. Provided support to operations, marketing and finance with respect to territory growth strategies.

-An Instrumental member in the development of the SW Ontario team growing business from launch to profitability in 2yrs.
-Accomplished superior levels of client satisfaction, leading to increased client retention, referrals and increased cross sell opportunities
-Optimized repeat business by ensuring the continuous administration of superior products and services
-Recognized as part of top 3 performers in territory for 2005-2007 (out of 10)
-Generated a 126% increase in revenue during tenure as Business Development Manager
-Managed $600K, 1yr new market entry for retail energy products in Texas, Alberta, Georgia, Ohio, and Michigan.
-Managed research on strategic initiatives and markets to expand the retail business. Lead direct reports in competitive analysis research activities.
-Successfully led $1.5M integration project of 3rd party call center in Alberta to meet standards and needs of Centrica policies, processes and procedures.
-Designed service level agreements, processes for complaint management, escalation and resolution, charters, and vendor comparison which were successfully implemented.
-Retained National and Regional clients including Municipalities, Universities, Schools, Hospitals, Property Management firms, and Commercial and Industrial organizations.

BASIS 100 INC., Toronto 1999 – 2001
A publicly run company in the financial software development landscape with a focus on creating end to end mortgage origination programs. Reported directly to VP of Operations, responsible for acting as the intermediary between financial clients (Banks, private lending institutions, securities firms) and Basis100 technology group.

Business Analyst/Project Manager - Retail Products and Services
Managed relationship between external client(s) and internal resources; responsible for designing and delivering final product to end user. Actively used Project Management methodologies to ensure projects were brought in on time and on budget

-Conducted Interviews, JAD sessions, requirements walkthroughs and information gathering workshops with our financial clients leading to the creation of functional specs on projects with a budget of 500K to 1M CAD. Utilized Waterfall, and RUP methodologies.
-Successfully led an international RFP process with financial institutions in the UK and USA.
-Participated in public speaking engagements at trade shows, internal briefings, and client/partner presentations.
-Established and implemented Service Level Agreements for major clients.

CIBC Mellon Global Securities, Toronto, Ontario. 1998 – 1999
Business Settlement Analyst - Contract
Reported directly to Manager of Settlement. Managing day-to-day foreign exchange currency movements. Provide overall support for cash teams, traders and settlement officers.

WAYNE STATE UNIVERSITY, Detroit. Michigan 1995 – 1998
Business Analyst - Department of Defense, United States Air Force (USAF)
Reported directly to Project Director, with a responsibility of 3 direct reports. Responsible for JAD sessions, qualitative data gathering, designing work flow models, leading re-engineering efforts to decrease process activity time ultimately saving USAF thousands of dollars.

Global Ethnographies, Waterloo, Ontario. 1994 – 1995
Business Consultant – International Markets - Contract
Sole proprietor of a small consulting company with a focus on international business and cross cultural management issues.

3. Education & Training - CV/Resume Part 3 [Mandatory]

Bachelor of Arts – McMaster University, 1994

4. Computer Skills - CV/Resume Part 4 [Mandatory]
MS Office
CRM applications
MS Project
ABC Flowcharter
5. Other Skills - CV/Resume Part 5 [Optional]
Sales and Strategy:
product development, marketing strategies, competitor analysis, corporate sales presentations, territory expansion, cross sell strategies, contract negotiations, market analysis, industry workshops and conferences, solution selling

Business Relations:
strategic alliances, account management, client relations, board participation, industry affiliations, chamber membership, property management, commercial and industrial real estate
6. Additional Information - CV/Resume Part 6 [Optional]
customer service management, team building, training and development, personal development, procedure/process development, project management, change management, SDLC, business analysis

Budgeting, reducing expenses, professional representation, territory management, business analysis


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High level International Business Development and Consulting professional
CV/Resume ID no.: 76624

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