Bachelors in Bio Chemistry Years of Experience:
Authorized to work in: India Present Location: India, Chennai Relocation: UK (in particular)
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]
Aims to perceive a highly challenging, rewarding and technically satisfying career; which will allow me to grow with organization, both personal and professionally. I want to work in an organization which provides business solution to high profile client in cutting edge technology; an organization which encourages creativity and innovation at work and provide international career path.
2. Work Experience - CV/Resume Part 2 [Mandatory]
HCL Technologies BPO Services Limited
Designation: Subject Matter Expert (SME)
Joined HCL as Technical Support Advisor and got promoted as SME and handling a team of 16 advisors.
Working for British Telecommunication Process (UK).
# Have completed training for several aspects in terms of
Process and client requirements
# Undergone Performance Management Training and Sixsigma Green Belt Project
From: 6th Apr 2006
To: Till date
BPO & Technical Field Experience
BPO Experience: Worked at Sutherland Global Services as Customer
Support Executive for a Amazon.co.uk process, an online shopping retailer through the world.
From: June 2005
To: March 2006
Technical Experience: Worked at Universal InfoTech as Trainer in Hardware & Networking field.
From: June 2002
To: March 2005
3. Education & Training - CV/Resume Part 3 [Mandatory]
• B. Sc., (Bio-Chemistry), University of Madras, 2005.
(First Class with 71.3%)
Operating System: Windows 9x, Windows 2000,Windows XP and Windows Vista
Basic knowledge in Computer Hardware and Networking Devices
Basic Knowledge in Manual Testing.
Basic knowledge in Windows Word, Excel and PowerPoint.
Work experience in Accounts and Order Management System.
5. Other Skills - CV/Resume Part 5 [Optional]
Ability to take complete accountability and responsibility for any task assigned to me and complete it on time with hard work and sincerity
Continuous learner from every available source – books, articles and people
Excellent written and verbal communication skills
Ability to deal with people diplomatically
6. Additional Information - CV/Resume Part 6 [Optional]
I hereby declare that the above information is true and correct to the best of my knowledge