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CV/Resume ID no.: 77179

Location (Residence): chennai, India
Citizenship: India
 
Languages:
  Native: Urdu
  Other: English, Hindi, Urdu
 
Education & Experience: Work Authorization & Relocation:
Education:
  Bachelors in Bio Chemistry

Years of Experience: 2 years
Authorized to work in:
   India
Present Location:
   India, Chennai
Relocation:
   UK (in particular)
 
Expertise
Category Subcategory Ability Experience
IT/Communications Networking Experienced 12 years
Other Customer Service Experienced 1 year
 
CV/Resume Details
 
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

Aims to perceive a highly challenging, rewarding and technically satisfying career; which will allow me to grow with organization, both personal and professionally. I want to work in an organization which provides business solution to high profile client in cutting edge technology; an organization which encourages creativity and innovation at work and provide international career path.

2. Work Experience - CV/Resume Part 2 [Mandatory]

HCL Technologies BPO Services Limited

 Designation: Subject Matter Expert (SME)
Joined HCL as Technical Support Advisor and got promoted as SME and handling a team of 16 advisors.
Working for British Telecommunication Process (UK).

# Have completed training for several aspects in terms of
Process and client requirements
# Undergone Performance Management Training and Sixsigma Green Belt Project

From: 6th Apr 2006
To: Till date


BPO & Technical Field Experience

 BPO Experience: Worked at Sutherland Global Services as Customer
Support Executive for a Amazon.co.uk process, an online shopping retailer through the world.

From: June 2005
To: March 2006

 Technical Experience: Worked at Universal InfoTech as Trainer in Hardware & Networking field.

From: June 2002
To: March 2005


3. Education & Training - CV/Resume Part 3 [Mandatory]

• B. Sc., (Bio-Chemistry), University of Madras, 2005.
(First Class with 71.3%)

• Higher Secondary (HSC) – 2002.
(First Class; 61.6%, overall).

• Secondary School Leaving Certificate (S.S.L.C) – 2000.
(Second Class; 59%, overall).


4. Computer Skills - CV/Resume Part 4 [Mandatory]
Technical Skills:

 Operating System: Windows 9x, Windows 2000,Windows XP and Windows Vista
 Basic knowledge in Computer Hardware and Networking Devices
 Basic Knowledge in Manual Testing.
 Basic knowledge in Windows Word, Excel and PowerPoint.
 Work experience in Accounts and Order Management System.
5. Other Skills - CV/Resume Part 5 [Optional]
 Ability to take complete accountability and responsibility for any task assigned to me and complete it on time with hard work and sincerity
 Continuous learner from every available source – books, articles and people
 Excellent written and verbal communication skills
 Ability to deal with people diplomatically
6. Additional Information - CV/Resume Part 6 [Optional]
Declaration

I hereby declare that the above information is true and correct to the best of my knowledge

 

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IT Network
CV/Resume ID no.: 77179

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