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CV Excellent technical background on Caterpillar products specialising on Diesel and Gas engines

 
Excellent technical background on Caterpillar products specialising on Diesel and Gas engines

Resume built for oil and gas job opportunities by a jobseeker with experience in Excellent technical background on Caterpillar products specialising on Diesel and Gas engines - would you like to offer this candidate a job/contract employment?

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CV/Resume ID no.: 77268

Location (Residence): Muscat, Oman
Citizenship: India
 
Languages:
  Native: Tamil
  Other: English, Hindi
 
Education & Experience: Work Authorization & Relocation:
Education:
  Masters in Business Administration

Years of Experience: 14 years
Authorized to work in:
   India, Oman
Present Location:
   Oman, Muscat
Relocation:
   Anywhere (International)
 
Expertise
Category Subcategory Ability Experience
Operations Field Experienced 21 years
Management Operations Experienced 6 years
Engineering Commissioning (+ Pre-) Experienced 0 year
 
CV/Resume Details
 
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

To,
The HR Manager,

Dear Sir/ Madam,

It was with great interest that I read your recent posting in the XXXXX newspaper/website for the position of XXXXXXXXX.

Review of my credentials will confirm that I am a Caterpillar Certified Marine Analyst and have served as a catalyst for Service Operations & Technical Support, with complete accountability; complemented by over 14 years of experience. Well versed with all models of Caterpillar Engines ranging from 3000 series to the latest C series (ACERT Technology); knowledge & expertise on high range Caterpillar Gas Engines such as G3600 and G3500 series equipped with the latest ADEM 3+ controls.

At present I am associated with Oasis Trading & Equipment Co. LLC, Muscat, Sultanate of Oman as Field Service Supervisor.

I understand that working for your organization requires a candidate who is team oriented and is able to deal with people in various departments. I am confident that I possess these skills, which will help me to perform the job efficiently and effectively.

My goal is to transit my enthusiasm, creativity & experience into a position, where I continue to provide the strategic/ tactical leadership critical to retaining valued customers of an organisation and add on new customers. I am certain that my presence in your team will prove to be beneficial to your organisation. As such, I would welcome an opportunity to speak with you to evaluate your needs & share my ideas.

My detailed resume is enclosed for your reference.

2. Work Experience - CV/Resume Part 2 [Mandatory]

PROFESSIONAL SYNOPSIS
q Caterpillar Certified Marine Analyst with over 14 years of cross-cultural experience in Service Operations & Technical Support; have been working in Oman past 8 years.
q Presently associated with Oasis Trading & Equipment Co. LLC, Muscat, Sultanate of Oman as Field Service Supervisor.
q Proficient in leading dedicated teams for running successful process operations with proven ability of achieving Service Delivery/Organizational Targets.
q Well versed with all models of Caterpillar Engines ranging from 3000 series to the latest C series (ACERT Technology); knowledge & expertise on high range Caterpillar Gas Engines such as G3600 and G3500 series equipped with the latest ADEM 3+ controls.
q Very much familiar and capable of troubleshooting Caterpillar electronic engines (EUI, HEUI & Common rail fuel systems) using CAT diagnostic tools like STW, ET, etc.
q Possess excellent interpersonal, communication and organisational skills with proven abilities in training, development, customer relationship management and planning.


Service Operations
q Conceptualising & implementing services plans / policies for the organisation, ensuring accomplishment of business goals.
q Exploring potential business avenues for spare parts AMC, developing new accounts and meeting pre-set revenue, collection & profitability targets.

Channel Management
q Monitoring channel services and quality; implementing effective strategies to maximise Quality as per the Organization Standards and accomplishment of targets.
q Providing technical assistance & training to technical staff regarding seamless delivery of quality products & services in the market.

Key Account Management / Client Servicing
q Building and maintaining healthy business relations with major accounts, enhancing customer satisfaction matrices by achieving delivery & service quality norms.
q Monitoring post service activities like follow up with the customers, service reminders, warranty and post warranty issues and handling customer grievances for superior customer service.
q Assessing the customer feedback, evaluating areas of improvements & providing critical feedback on improvements.

Resource Management
q Maintaining optimum stock level for the spares-parts inventory and setting norms for the same for timely availability.
q Providing training to Service Technicians / Engineers, ensuring maximum efficiency in service operations and achieving individual & team targets; conducting Refresher Training programmes.


3. Education & Training - CV/Resume Part 3 [Mandatory]

EDUCATION
q MBA (Marketing) from Sathyabama College of Engineering & Management Studies, University of Madras in 1999.
q B.E (Mechanical) from S.R.M. Engineering College, Chennai, India, University of Madras in 1993.

TRAINING / EVENTS ATTENDED

q Caterpillar Electric Power – Technical conference
- Malaga Demonstration & Learning Center, Spain
q Caterpillar G3600 Lean Burn Engines
- Peoria Training Centre, Illinois, USA.
q Caterpillar G3600 Master Mechanics
- Peoria Training Centre, Illinois, USA.
q Caterpillar G3500 / G3600 ADEM 3 Controls
- Peoria Training Centre, Illinois, USA.
q Caterpillar Certified Marine Analyst – Re-certified till date.
- Caterpillar Regional Training Centre, Sharjah, UAE.
q Supervisory & Managerial Skills by Spearhead Training
- Regional Training Centre, Sharjah, UAE.


4. Computer Skills - CV/Resume Part 4 [Mandatory]
Computer literate capable to work on Microsoft office tools and prepare technical presentations.
5. Other Skills - CV/Resume Part 5 [Optional]
Leadership capabilities
Goal oriented approach and building team work
6. Additional Information - CV/Resume Part 6 [Optional]
PERSONAL DETAILS
Date of Birth : 22nd July 1971
Nationality : Indian
Marital Status : Married
No. of Children : Two
Languages Known : English, Tamil and Hindi
Driving License : Valid Indian and Omani driving license.
Postal Address : P.O.Box: 2; Postal Code: 114, Muscat, Sultanate of Oman.

 

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Excellent technical background on Caterpillar products specialising on Diesel and Gas engines
CV/Resume ID no.: 77268

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