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CV QA Specialist

 
QA Specialist

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CV/Resume ID no.: 78019

Location (Residence): MAlolos City, Philippines
Citizenship: Philippines
 
Languages:
  Native: English United States, English Philippines
  Other: None
 
Education & Experience: Work Authorization & Relocation:
Education:
  Bachelors in Science in commerce

Years of Experience: 8 years
Authorized to work in:
   Philippines
Present Location:
   Philippines, Malolos City
Relocation:
   Anywhere (International)
 
Expertise
Category Subcategory Ability Experience
Administration Data Management Experienced 17 years
Other Other Experienced 17 years
Quality (QA/QC) Quality Assurance Experienced 10 years
Management Construction Basic 2 years
Sales/Marketing Marketing Experienced 13 years
Other Other Experienced 12 years
 
CV/Resume Details
 
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

To secure a position in your company where there are outstanding prospects of promotion and advancement. And where I can fully utilized my abilities developed through experience and education

2. Work Experience - CV/Resume Part 2 [Mandatory]

OSRP, LLC

2nd/F, Edsa Central Pavilion Bldg., Mandaluyong City
October , 2007 up to present
SEM/SEO QA Specialist

 Responsible for monitoring the ad creatives for Google and Yahoo ( MacMall and OnSale).
 Monitor the website by checking the Destination URL for price updates.
 Checking the stock availability using TPOP.

July 2007 – September, 2007
Credit Card Processing Representative

 Responsible for the timely processing and or confirmation of all orders that are released to the credit card processing group.
 Identify which is a fraudulent customer through the information listed in US government database.
 Responding also through email or phone calls to the main office of PC Mall which is our
Subsidiary.

Sykes Asia
19th Floor One San Miguel Ave. Ortigas, Psig City
April 25, 2006 to September 24, 2006
Customer Service Representative/ Warranty Support Specialist

 Create Individual case management, when customer claiming for warranty replacement on Intel CPU/Motherboard/Serverboard and other Intel products.
 Ensure required information is entered into central database (ICIM) pertaining to customer problems or request and information
 Identify customer requirement, create ICIM case and route calls/Cases (Warranty) to respective team
 Handles customer entitlement and properly identify customer type ( Channel or non-channel)
 Warranty Support Specialist (Email or Back-end): Manage day to day case processing/order placing

Teleperformance, Philippines
4th Floor Octagon Center, San Miguel Ave., Ortigas Center, Pasig City
November 11, 2005 to February 13, 2006
Customer Service Representative /Call Center Agent

 Inbound calls, assisting the customer on their Sprint account, either making a payment, activation of their phones, and plan changing.
 Manages customer concerns like complaints, suggestion, commendation about SPRINT.
 Educate them about the new products and services.
 Responds to customer by giving details concerning their account billing.
 Where doing also up selling other services to the customer.

Tollways Management Corporation
Km 12 North Luzon Expressway, Balintawak, Caloocan City
February 17, 2005 – July 17, 2005
Customer Service Assistant (CS Hotline)

 Assist the employer in addressing heavy customer interface during initial operations.
 Responsible for responding to all customers and client inquiries of the customer service department.
 Fulfils customers requests received via phone, or facsimile.
 Manages customer concerns like complaints, suggestion, commendation about NLEX.
 Admin. support. Encoding, sorting of files (soft and hard copy).
 Provides backup support in all POS stations (i.e., fax or call out request).
 Responds to customer by giving details concerning the balances in their product account.
 Call out customers by giving feedbacks.

Sunwheel Philippines, Inc.
3/F Fair Trade Center, Ortigas Ave., Cainta, Rizal
July 15, 2000 – January 20, 2002
Secretary (Architecture Department)

 Perform a complex office support duties.
 Use a computer with word processing software to produce and edit letters, memoranda, reports, or other materials from rough draft.
 Manage to write quotations and contract of the customers.
 Prepare sensitive personnel documents of customers.
 Perform file research on the records on the said client.


3. Education & Training - CV/Resume Part 3 [Mandatory]

Centro Escolar University
Mendiola, Manila
1995 – 1999
BS Commerce Major in Computer Science and Information System


4. Computer Skills - CV/Resume Part 4 [Mandatory]
* Computer Literate (Accurate in Windows ’95 & ’97 Operating System;
* Microsoft Office’97 particularly (WORD, EXCEL, POWERPOINT); and familiar in DBASE Application);
5. Other Skills - CV/Resume Part 5 [Optional]
* Ability to process computer data and clerical works (filling & encoding);
* Ability to communicate effectively, both orally and in writing;
* Public Relation skills, telemarketing and customer service skills
6. Additional Information - CV/Resume Part 6 [Optional]
Citizenship : Filipino
Religion : Roman Catholic
Civil Status : Single
Gender : Female

 

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QA Specialist
CV/Resume ID no.: 78019

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