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CV Technical Support Analyst with excellent technical and interpersonal skills

 
Technical Support Analyst with excellent technical and interpersonal skills

Resume built for oil and gas job opportunities by a jobseeker with experience in Technical Support Analyst with excellent technical and interpersonal skills - would you like to offer this candidate a job/contract employment?

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CV/Resume ID no.: 78775

Location (Residence): hemel hempstead, United Kingdom
Citizenship: Jamaica
 
Languages:
  Native: English United Kingdom
  Other: Spanish Traditional Sort
 
Education & Experience: Work Authorization & Relocation:
Education:
  Bachelors in Electronics and Communications Engineering
  Vocational in Dilpoma in Computer Engineering
  High School in GCSEs

Years of Experience: 11 years
Authorized to work in:
   UK (in particular), Jamaica
Present Location:
   United Kingdom, London
Relocation:
   European Union, UK (in particular), United States, Bahamas, Barbados, Belize, Bermuda, Brazil, Canada, Cayman Islands, Guyana, Jamaica, Maldives, United States
 
Expertise
Category Subcategory Ability Experience
IT/Communications Communications Experienced 18 years
IT/Communications Support (Hardware) Experienced 18 years
IT/Communications Support (Op. Sys.) Experienced 20 years
IT/Communications Systems Analyst Experienced 16 years
IT/Communications Database Administration Experienced 14 years
Engineering Electronics Basic 5 years
 
CV/Resume Details
 
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

Im an an experienced IT engineer, possessing developed skills that have been gained through establishing and developing full IT projects, networks and infrastructures from initial conception to completion. . Experience covers customer liaison, design and testing to successful implementation within budget, scope, timescales and process limitations. Working cross-functionally within a customer focused, multi-site environment, maintaining the delivery of IT services and technology project. Also I have excellent verbal, communication skills, multi-tasking skills and work well under pressure. I am also a very confident and a mentally agile individual with excellent analytical and quantitative skills, self-motivated and conscientious with good organizational skills and problem solving abilities.

2. Work Experience - CV/Resume Part 2 [Mandatory]

Installation and configuration of MAC operating systems, Microsoft operating systems, knowledge of VMWare virtualization technology, Microsoft server and office products, experience with switches, Cisco routers and network cabling, exposure to UNIX systems, troubleshooting desktop and remote connectivity issues, building workstations and laptops based on a standard image, account administration, desktop application deployment, cell phone and Blackberry support, telecom support - IP Phones, VoIP business phone systems, IP PBX phone systems, programming languages include Java, C, PHP, ASP.NET, knowledge of networking architectures and protocols, including TCP/IP, DHCP, DNS, Active Directory, Windows server 2003, Microsoft SQL Server, Cisco VPN, Routers, Citrix and Sophos Network security, wireless networking, call logging, Exchange 5.5 & 2003, technical helpdesk assistance, administering and troubleshooting WAN/LAN. Experience covers customer liaison, design and testing to successful implementation within budget, scope, timescales and process limitations.


3. Education & Training - CV/Resume Part 3 [Mandatory]

2007 – Ongoing MSc Networks and Distribution Systems, Open University
2006 – 2007 Certified Wireless Network Administrator [CWNA] & Certified Wireless Security Professional [CWSP]
2005 MCP
2002 - 2005 B.Eng Electronics and Communication Engineering, University of Bath
1999 – 2000 A+ Certification
1997 – 1999 Diploma in Computer Engineering


4. Computer Skills - CV/Resume Part 4 [Mandatory]
Java, C, PHP, ASP.NET, knowledge of networking architectures and protocols, including TCP/IP, DHCP, DNS, Active Directory, Windows server 2003, Microsoft SQL Server, Cisco VPN, Routers, Citrix

5. Other Skills - CV/Resume Part 5 [Optional]
I have excellent verbal, communication skills, multi-tasking skills and work well under pressure. I am also a very confident and a mentally agile individual with excellent analytical and quantitative skills, self-motivated and conscientious with good organizational skills and problem solving abilities.

6. Additional Information - CV/Resume Part 6 [Optional]
Able to work as part of team and able to adapt to new environment



 

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Technical Support Analyst with excellent technical and interpersonal skills
CV/Resume ID no.: 78775

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