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CV IT Support Staff

 
IT Support Staff

Resume built for oil and gas job opportunities by a jobseeker with experience in IT Support Staff - would you like to offer this candidate a job/contract employment?

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CV/Resume ID no.: 79089

Location (Residence): Miri, sarawak, Malaysia
Citizenship: Malaysia
 
Languages:
  Native: Chinese Taiwan, Chinese Hong Kong, Chinese Singapore, English United States, English United Kingdom, Malay Malaysia
  Other: Malay Malaysia
 
Education & Experience: Work Authorization & Relocation:
Education:
  High School in information technology

Years of Experience: 9 years
Authorized to work in:
   Malaysia
Present Location:
   Malaysia, Miri
Relocation:
   Malaysia
 
Expertise
Category Subcategory Ability Experience
IT/Communications Support (Hardware) Experienced 3 years
IT/Communications Networking Experienced 3 years
IT/Communications Administrator Experienced 3 years
 
CV/Resume Details
 
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

I am 31 years of age and had both my primary and secondary education in Miri, Sarawak. In 1995, I passed my SPM examination with Grade Two. The following year I took a Diploma Course in Computing & Information Technology at SAL Group of Colleges, Kuala Lumpur, Malaysia. I completed the Windows NT 4.0 Core Technology course at Iverson Computer Training center in 1999. Currently, I still continue my MSCE and CCNA course at MIS Technology Center.

Beside that, I am looking for the job of IT related or Non IT. Before that I am an engaged as an IT Executive with JetFM Sdn Bhd, Olympia Industries Bhd. and Jupiter Securities Sdn Bhd (wholly owned subsidiary of the Mycom/ Olympia Group). Basically, my main job function is to provide technical assistance to dealers and remisiers especially on Broker Front End System (BFE) related matters. In relating to the main job function, my job also requires me to support network users and PCs based on Windows NT platform and AS/400 System. I also in charge of first level technical support to end user in helpdesk support, installation of PC software and hardware, Internet support, troubleshooting & maintenance and update documentation on IT operation manual and Maintenance Agreement. Addition to that, I also involve administration monitoring Security performance tuning and myself in Network management incorporating Network planning. Meanwhile, I also involve my self in Micros POS system Installation and configuration in our company.

I leave Olympia group by 2005 and joined Kulick & Soffa Sdn Bhd from US is my, the semiconductor company based in KL. My main job here is World Wide Site Support. Basically, I have to assign the job ticket to the people in charge in their own site. Desktop & Application Installation & troubleshooting is my main job. Beside that, I also have to take care the entire server in our data center on data backup, check list and maintenance. I have a chance to learn and handle PABX & telephony system in company too. I am involved in the few system migration in company like Accpac accounting system, APC Payroll system. The new data center setup is the big project I involved, this project really Increase & improve my knowledge.

Currently I work in Applied Business System based in Miri to support Sarawak Shell Berhad in SUN Microsystem and printer support.

I willing to learn and I believe that I able to undertake this position, if given the opportunity and training.

Enclosed herewith is my resume for your perusal. I will be glad to discuss the possibilities of our working relationship in person.

Your consideration regarding my application is most appreciated.

Thanking you in anticipation.

Yours sincerely,

2. Work Experience - CV/Resume Part 2 [Mandatory]

1)Applied Business System Sdn Bhd (Sarawak Shell Berhad)
Period of Employment : May 2006 Till Present
Provide first level technical support, Maintenance & Installation to end user & back office.
- HP Laser Jet 4100, 8100,8150, CLJ4000,CLJ 5000, CLJ8000 Series printer.

Involved in Technical support, Maintenance in IBM 3590 storage machine.

Involved SUN Microsystem(Solaris) technical support & Maintenance.

2)Kulicke & Soffa Sdn Bhd (Kuala Lumpur)
Period of Employment : Jun 2004 – Jan 2006
Provide first level technical support to end user & back office.
 Helpdesk support.
 LAN & WAN PC Installation of software, hardware, communication as well as network product base on Windows NT 4.0, Window Server 2003, Windows XP ( TCP/IP/ DNS/ WINS )
 PC troubleshooting & maintenance.
 Internet & Intranet installation, configuration.
 Standard Application Installation, maintenance, troubleshooting (Baan, Citrix, Oracle, VPN, Right Fax)
 Firewall & DNS server installation & troubleshooting.
Network and Data Comm.
 Network and DataComm implementation.
 Network administration.
 Troubleshooting and maintenance.
 Ensure network availability.
 Ensure network security.
Evaluate, install, test and commission network application software and DataComm products.
Evaluation of Information Technology (IT) products.
Liase with IT vendor.
Liase with telecommunication vendors for telecommunication facilities.
System & Database Backup and recovery. Arcserve Backup.
Computer room operation & security.
PABX &Telephony Installation & Maintenance ( Avaya )
Accpac Accounting System Implementation.

3)Olympia Industries Bhd (Kuala Lumpur)
Period of Employment : April 2002 – Jun 2004
Provide first level technical support to end user & back office.
 Helpdesk support.
 LAN & WAN PC Installation of software, hardware, communication as well as network product base on Windows NT 4.0 (TCP/IP/ DNS/ WINS)
 PC troubleshooting & maintenance.
 Internet & Intranet installation, configuration.
 Firewall & DNS server installation & troubleshooting. (Linux)
Network and Data Comm.
 Network and DataComm implementation.
 Network administration.
 Troubleshooting and maintenance.
 Ensure network availability.
 Ensure network security.
Evaluate, install, test and commission network application software and DataComm products.
Evaluation of Information Technology (IT) products.
Liase with IT vendor.
Liaise with telecommunication vendors for telecommunication facilities.
Liaise with Internet Service Provider (ISP) for internet facilities.
Backup and recovery.
Computer room operation & security.
Ensure currency and conformity to term and conditions stated in the Maintenance Agreement (MA) for hardware, software and data-communication products.
Other related job functions as and when required.
Peoplesoft System, IFCA D’Developer System, Coda Financial System, DSI ACCWIN Financial System.(SQL Server)
User coordinator / Representative for all the above Application Task Included :
- Ensure proper usage of the system.
- Ensure users are proper trained on the system.
- Ensure System Availability, Integrity and security.
Implementation of Micros Point of Sales System.
- Coordinating/Liaise with vendor (Datascan)
And user.
- Administrate control on the system to
Ensure system security.
- Conduct testing on the system to ensure
System Integrity.
- Conduct Post Implementation review to ensure
System Availability.
- Implement Automated System Daily Sales Closing &
Backup.

4)JetFM Sdn Bhd (Kuala Lumpur)
Period of Employment : August 2000 – 1 April 2002
Duties : • Network Management incorporating the following areas:
 Network Planning, Administration, Monitoring,
Availability, Security and Network Performance
Tuning.
 Network Capacity Planning (including network upgrades, server upgrades, bandwidth upgrades, ECT.)
• Evaluate, install, test and commission network application software and DataComm products.
• Assist IT Manager in the followings areas:
- Disaster Recovery Planning.
- System Capacity Planning.
- Technical evolution of new IT products, services and solutions
- Special Project Assignment.
Responsible to : Assistant IT Manager





• Vendor Management
Telco
 Subscribe to lease line for internet connectivity.
 Liaise with telco install, test and commission the lease line.
 Evaluate the various lease line options (including ADSL, DSL, ISDN, ect )
News Feed Providers
 Liaise with news feed provider to provide the most appropriate delivery for the web applications.
Applications Solution Providers.
- Liaise with ASP on the network connectivity, set-up or network environment.
- Strategic Business Partners.

5)Jupiter Securities Sdn Bhd (Kuala Lumpur)
Period of Employment : May 1998 - August 2000
Troubleshoot, installation and maintenance of hardware, software, network & data communication for:
 Broker Front End System (WinScore/ Score/ MASA/ CDS/ CAD)
 General Ledger/CMS Excalibur System
Troubleshoot, installation, maintenance and administration of :
 All related personal computers hardware & application software (eg. Windows 95, Windows 98 & Microsoft Office 95 , 97 & 2000 )
 Local Area Network using Microsoft Windows NT and Linux Platform.
 Jupiter Electronic Trading – Financial Management (JetFM) Implementation. ( Exchange server, Web server, Firewall , Linux Server)
Maintenance of cabling & patching of Networking
Perform restore & backup daily tape media ( BFE )
Liaise with SCANS/MCD on complaints, feedback & troubleshooting
Update documentation on IT Operations Manual
CAD System Support & User Interface
Troubleshoot, installation, Maintenance and support Tracs AS/400 System.
Technical support in Jupiter Electronic Trading Financial
Management System (JetFM).
Liaise with Vendor & supplier in IT production.


3. Education & Training - CV/Resume Part 3 [Mandatory]

1990 - 95 : SMB Chung Hua Miri, Sarawak.
Sijil Pelajaran Malaysia, SPM (Grade II)

1995 : Amust Computer Training Centre, Miri, Sarawak.
Certificate of MSword, MSExcel & MSPowerpoint

1996- 97 : SAL Group of Colleges, Kuala Lumpur.
Diploma in Information Technology
(Collaboration with the Faculty of Science and Information Technology
University Kebangsaan Malaysia, UKM)

1999 : IVERSON Computer Training Centre, Kuala Lumpur.
Certificate in Installing, Configuration MS 2000File, Print, Web Server.
Supporting MS WIN NT 4.0 Core Technology.

2001 : MIS Technology Centre, Kuala Lumpur. (Attendant)
Microsoft Certified Systems Engineer (MCSE)

2001 : MIS Technology Centre, Kuala Lumpur. (Attendant)
Cisco Certified Network Associate (CCNA)

2006-07 : SUN Microsystems (Malaysia) Corp.
SUN Desktop & Server Administration & Troubleshooting.
Varitas Volume Manager Administration.
SUN Solaris 10 System Administration 1
SUN Solaris 10 System Administration 2
SUN Fire V210 & V440 Server Administration & Troubleshooting.


4. Computer Skills - CV/Resume Part 4 [Mandatory]
Micros 3700 POS, Peoplesoft7.5, Coda Financial System, Win95/98/ME/NT/2000/XP, Microsoft Exchange, Internet, ISDN (Router), Cisco Router, Hub, Switch, ADSL, LAN, Microsoft Office97/2000/XP, Assembly PC, Trouble Shooting, Setting E-Mail/PC Fax/Infrared Connection, Palm, Lab link, Symantec WinFax Pro10.0, PcAnywhere32 Bit, Remote Access Control, Adobe Photoshop5/6.0/7.0, Adobe Acrobat, Chinese Star2001 & etc.
5. Other Skills - CV/Resume Part 5 [Optional]
Streamix Installation, Printer troubleshooting
6. Additional Information - CV/Resume Part 6 [Optional]
I would like to meet you to discuss this matters.


 

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IT Support Staff
CV/Resume ID no.: 79089

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