Bachelors in mechanical engineering Years of Experience:
Authorized to work in: India, Qatar Present Location: qatar, Doha Relocation: Anywhere (International)
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]
Over 6+ years of experience in sales, service operations, dealer management, client servicing in the automobile industry. Resourceful at maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their service related critical issues. Skilful at monitoring, & motivating the workforce to enhance their efficiencies & assist them to deliver quality services to clients. Excellent Relationship Management, Analytical & Communication Skills
2. Work Experience - CV/Resume Part 2 [Mandatory]
Service Operations/Dealer Management
Accountable for the sale and post-sale service operations ensuring customer satisfaction and business retention
Collecting & collating data on repeat jobs/ other specific complaints & discuss the same with the manufacturing team for counter measures.
Conducting training programs for service technicians and organizing camps for sales/service promotion
Managing post service activities like follow up with the customers, service reminders and handling customer grievances for superior customer service.
Enhancing customer satisfaction matrices through on-time delivery of spare parts & monitoring customer complaints & warranty issues.
Conducting pre-delivery tests for vehicles to ensure defective vehicles do not reach the customers.
3. Education & Training - CV/Resume Part 3 [Mandatory]
2001 Degree in Mechanical Engineering in, N.M.A.M.I.T, NITTE, Karnataka, INDIA
1996 XII from S.D.H.Jain Vidyalaya School, Madurai, INDIA
4. Computer Skills - CV/Resume Part 4 [Mandatory]
Microsoft Office 2000, PRO-E
5. Other Skills - CV/Resume Part 5 [Optional]
6. Additional Information - CV/Resume Part 6 [Optional]
Since 2007 with SALEH AL HAMAD AL MANA CO, DOHA as Sales consultant
Sales consultant for government and corporate customers
2003-2007 with GG Motors (Royal Enfield Dealer) as Assistant Manager
Leading the sales and service operations of dealers at Madurai & Sivakasi, INDIA
2001-2003 with ABT Industries Ltd (dealer for TATA Motors & Maruti) as Supervisor ,INDIA