Home  Register  Jobs  CVs  Job Search  Worldwide  Process  Help  Search  Scams  JA  B  C
Oil Offshore Marine Careers in Onshore and Offshore Drilling Energy Industry Oil Offshore Marine: Oil & Gas Jobs & CVs Online recruitment services (job vacancies, resume/cv database search) for Oil Industry, Energy, Offshore, Petroleum, Engineering, Construction, Drilling, Subsea, Marine, Shipbuilding, Shipping, Petrochemical. Have your own FREE account! free cv upload registration on Oil-Offshore-Marine.com recruiter benefits: free job postings and cv search on Oil-Offshore-Marine.com
  Need to find something?
Oil Offshore Marine Register
  Remember my password?  
 Recruiters - Employers & Agencies
  Advertise / Contact Us
free cv upload for all job seekers, free access to oil and gas jobs
subscribe to oil careers alerts, oil jobs postings, drilling rig jobs, engineering jobs


CV BPO 4+ Experience

BPO 4+ Experience

Resume built for oil and gas job opportunities by a jobseeker with experience in BPO 4+ Experience - would you like to offer this candidate a job/contract employment?

Please contact us OR search for another relevant oil CV/Resume in our impressive oil industry database

CV/Resume ID no.: 79632

Location (Residence): chenni, India
Citizenship: India
  Native: Tamil
  Other: English
Education & Experience: Work Authorization & Relocation:
  Bachelors in History

Years of Experience: 4 years
Authorized to work in:
   UK (in particular)
Present Location:
   India, Chennai
   UK (in particular), United States, Australia, Bahrain, Canada, Mauritius, Norway, Switzerland, United Kingdom, United States, Uruguay, Virgin Islands, U.S.
Category Subcategory Ability Experience
Administration Customer Service Experienced 15 years
IT/Communications Communications Experienced 15 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

I am writing to introduce myself to you as a person with 4+ years of Experience in BPO Industry. I have the ability to be a good listener, compassionate to provide outstanding service to the customers with proven customer service skills. I believe that I could make a significant and valuable contribution in your firm, If u could provide me with a opportunity to work in ur estemeed organisation.

2. Work Experience - CV/Resume Part 2 [Mandatory]


Total 5 years of experience and currently working as a Team Leader-Operations.

Key Skill Sets:

● Call center and Customer management
● Good Communication and Presentation skills
● People Management skills
● Voice support, handling calls, escalations and backend interactions
● Monitoring calls, scoring and providing feedback and call coaching to agents


Aegis Bpo Services Ltd Coimbatore

Team Leader – Operations. Jan 2007 – Till Date

● Handling a Team comprising of 20 members and providing Feedback to CCE as per the updates and Conducted Regular Briefing
● Reporting to the Team Manager with responsibility for Operational and people management.
● Supporting management and Agent to help create their own successful and productive team and become effective team leaders.
● Creating and Introducing on Floor customer awareness and feedback forms with most useful results.
● Reviewing and evaluating weekly KPI achievement and producing an end of week report.
● Supervising, Motivating and developing process wise reward and recognition programs.
● Mentoring, Monitoring, and Improving Agent, Team and Process.
● Motivating each Team Member, guiding, monitoring their performance and implementing corrective actions as required.
● Initiated process improvement plan for better call handling and accurate Account Interaction to reduce AHT Levels.
● Conducted internal survey and implemented Reports to reduce Repeat Calls and to provide FTR’s (First Time Resolution).
● Developed Internal projects Regarding Technical queries to guide CCE and for process development.
● Implementing process metrics and development of corrective actions wherever required.

HTMT Limited

Team Leader – Operations. April 2006 – Jan 2007

Handling Team of 17 members:
Taking every day report on their Calls offered and answered.
Briefing the team on the Ice Scores where the customer will send yes if he is satisfied with the previous interaction with executive.
Brief the team on AHT with the target and actual.
Brief the team on the everyday tips required to handle all the calls.
Brief the team on the offers or any plan launched newly.
Brief the team on the daily report.
Sending every day data required to the client.
Handling second level escalation calls.
Handling first level retention.
Handling special Interest Group for ICE (Instant Customer Engagement) to achieve the target of 85%.
Handling SIG (Special Interest Group) to bring AHT and HOLD under control.
Maintaining their attendance and records or their annual appraisal.
Doing annual appraisal for agents completing one year.

HTMT Limited

Customer Relation Officer September 2005 – April 2006

Magus Customer Dialogue Pvt. Ltd.,

Customer Relation Officer Jan 2004 - Sep 2005

Call handling: Handling calls of an national Mobile Company.
Picks up the call that hits the ACD with Mobile number and customer name.
Number should be entered in the Pacs where we can check the previous interaction and capture our interaction for future reference.
If any activation and deactivation required will be done with the available software
There will be call- handling script which has to be followed.
All the above mentioned is followed with in the AHT of 1.35 Seconds.
Again the process was outsourced to HTMT on Sept 28th 2005.
From 15th Oct 2005 I got promoted as Mentor;
Will clear all the process related doubts for the executives in the floor and maintain the Service Level, AHT & First Call Resolution.

ABN Amro Bank (Credit Card) April 2003 to Nov 2003

Worked as a Marketing Executive.

3. Education & Training - CV/Resume Part 3 [Mandatory]

Bachelor of Arts - History

4. Computer Skills - CV/Resume Part 4 [Mandatory]
Strong Skill in MS office
5. Other Skills - CV/Resume Part 5 [Optional]
System Knowledge

 AVAYA (CMS Supervisor) - AHT, Service Levels, AUX.
 NORTEL - AHT, Service Levels, AUX
 Verient Application.
6. Additional Information - CV/Resume Part 6 [Optional]

Have won best Team award for achieving the ICE target of 90%. - HTMT
Have won best Quality team award. -HTMT
Have won best Team award for the last three Months Continuously -HTMT
Have won best Team Leader Award in the Month of Nov 2007 – Aegis
Have won best Team Leader Award for the last Quarter - Aegis

Additional Responsibilities held:

 Conducting fun activities on the floor.
 Tracking the Repeat calls to the call center.
 Analysis on wraps up notes and service requests.
 Tracking the Daily attendance for entire process.


Questions about this candidate? Contact us for an immediate answer. To find similar people [or more experienced] - active jobseekers, please login OR create, FREE of charge, your own company account.

In order to view this candidate's contact information, you must a) be registered with Oil Offshore Marine - Worldwide Oil & Gas Jobs, and b) have already purchased a subscription.

Login Register Pricing Information
BPO 4+ Experience
CV/Resume ID no.: 79632

Relevant CVs; view more oil and gas CVs
2. Field Engineer (On-Shore and Off Shore)
3. Facility & Administration Operations
4. Operations Executive - Administration
5. Experienced in financial (banking) sector willing to learn new skills
6. Administration Manager Operation, Chief coordinator with Human Rights Group of Pakistan
7. Looking for entry level positions
9. Purchase and Administration, Commercial Contracts Negotiation, ER
11. Commercial Management & Operations of Technical Products
12. entry level offshore drilling as rousabout
14. Procurement Specialist, Procurement Coordinator, Procurement Officer, Buyer
15. MBA in HRm & MKTG having two years work ex in these fields
16. Young Graduate
17. Radio Operator/Telecommunication instructor with 11 years working in this area
18. Radio Operator Offshore
19. Home Inspector with 5+ years in gas pipes, plumbing, electrical, structure, and appliances.
20. Sales Operation Management
Other CVs; view more oil and gas CVs
1. looking for post as roustabout and entry level in marine sector
2. E&I Technician
3. Structural Civil Engineer
4. NDT/Welding Inspector
5. Chief Officer
6. Purser, HR/Crew Officer, Off-shore Coordinator, Accommodation Officer, Barge Administrator, Ship’s A
7. HSE Officer, OHS, HSE, EHS, SHE, Safety, Safety Officer
8. Sr. Coating Inspector
9. Mechanical Supervisor
10. B.E (instrumentation engg.)
11. Dimensional Surveyor with 2 years offshore experience
12. QA/QC Inspector, Welding / Piping & Tank Inspector,ASTM, ASME, API, AWS D1.1, AWS, BS, DIN
14. Instrumentation Technician in Ammonia Plant in Sharjah, Hamriyah Free Zone, UAE
15. Piping QA/QC NDT Technician FPSO oil and gas field singapore
16. Project Cost Analyst, Oil & Gas Industry Occidental Oil and Gas Corporation, Muscat Branch
17. Safety Supervisor Civil Construction Company, Project of Balloki 225 MW CCPP in Phool Nagar Pakistan
18. Junior Instrumentation Engineer in Oil and Gas, Power Plant, P&I Diagram, Loop Drawing
19. Service Engineer, MacGREGOR (ARE) Gulf LLC Mussafah Abu Dhabi UAE National Drilling Company Offshore
20. Quality Control Engineer Mechanical, Inspection of Pressure Vessels, Pipings, Tanks, Valves & Skids
21. Junior welding engineer and quality control engineer JSW (Jindal South West) Steel Ltd India
22. Painting Supervisor ECC Project of Shell Eastern Petroleum Company (SEPC) Singapore
23. HSEQ Officer Bureau Veritas India KAEFER Engineering Thailand Malaysia Vietnam India Singapore KSA
24. Merchant Navy Engineer Officer with British Petroleum BP Shipping & Great Eastern Shipping Company
25. DPO Mate Acergy Group Singapore Farstad Shipping Tidewater Marine Mitsui O.S.K Lines Hong Kong
26. Production Field Operator Harouge Oil Operations Libya Kuwait Oil Company Cairn Energy India ONGC
27. Piping mechanical engineer software used Matlab Ansys Fluent Fluent Gambit Nastran Catia Solidworks
28. Mechanical Manufacturing Engineer Honeywell / Aerospace - Avionics Indonesia Pepperl+Fuchs
29. Field Service Engineer IONGEO Corporation USA Yokogawa Middle East Technip Offshore UK North Sea

Press Ctrl+D to Bookmark - Tell a Friend - Job Archives - Jobs - Oil and Gas CVs Resumes - Subscribe to Job Alerts - Site Map - Events - Legal - Privacy - Contact

oil offshore marine's website design

Official Blog - International Maritime Signal Flags - Glossary of Oil & Gas Jobs Definitions - Abbreviations & Acronyms from the Oil, Offshore, Marine, and Shipping Industries - Engineering Oil Jobs - Top 100 Energy Sites - Marine Jobs - Offshore Jobs - Oil Careers - Maritime Jobs - PDS/PDMS Oil & Gas Jobs - Oil Industry Jobs - Oil Field Jobs - Oil and Gas Careers - Petroleum Jobs - Oil Rig Jobs - Offshore Oil Rig Jobs - Drilling Jobs - Oil Industry - Official Sitemap - Jobs Feed - Login to your Oil-Offshore-Marine.com account

www.Oil-Offshore-Marine.com - Your Oil & Gas, Offshore, Construction, Shipping, Petrochemical, and Marine Engineering Recruitment Center.

© Oil Offshore Marine - Oil & Gas Jobs - All Rights Reserved.
This website is designed for international users, and its use is governed by Oil Offshore Marine - Oil & Gas Jobs Legal provisions. By browsing on any page of this website, you are deemed to have accepted all Oil Offshore Marine - Worldwide Center of Oil & Gas Jobs legal terms. If you do not agree with Oil Offshore Marine's legal provisions, you must stop using this website and its services.

find oil and gas jobs

  Looking for something?