CV IT Network Admin

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CV/Resume ID no.: 81063
Last Updated: Monday, June 23, 2008

CAREER OBJECTIVE
Full time position in Systems Administration or Technical Support using proven skills of network configuration, networking, systems analysis, and troubleshooting.

PROFESSIONAL EXPERIENCE
Desktop/Network Administrator, Tampa, FL 2008 – Present
• Managed servers using VNC viewer and Remote desktop connection; providing constant management of network; resulting in a more reliable network.
• Performed countless hardware and software troubleshooting and repair; thus leave little to no downtime for over 100 users.
• Supported over 200 field and office workers for subcontractor of Verizon Wireless; thus enabling workers to complete jobs and make countless FISO installs throughout Tampa, Orlando, Auburndale and Venice FL.

Client Support Administrator, USAF Academy, CO 2004 - 2007
• Administered, managed, maintained, supervised, trouble shot, and provided support for over 70 personnel; reliable customer support with zero downtime.
• Administered, maintained, and troubleshot 10 laptops with Windows 2000 & XP operating systems; zero downtime.
• Sole person responsible for computer and webpage support for eighty personnel; showing great leadership, responsibility and being reliable for a very premiere company.
• Collaborate with audio video support to setup equipment for numerous top level meetings.
• Troubleshot operating system and Office Suite problems over the phone, allowing users to maintain vital support.
• SYSTEM EXPERIENCE INDEPTH: System administration experience currently consists of providing support to over 80 end users. To include users that travel with laptops and use blackberries providing them support as well. Support all computer systems to include classified (SIPNET) computer systems. Also support Windows 2000 and Windows XP including their Office suites of XP and 2003. Setup, delete and add "PST" for users that need them in Office. Create mailboxes for offices that need them as well as enable users to send emails out using the Office mailbox account versus using their own personal account. With Active directory add users, computers and groups. Administer DNS and DHCP as well. Modify, change and delete accounts when necessary. Give users VPN access and remote access also when necessary.

Network Administrator, Charleston AFB, SC 2002 – 2004
• Setup, maintained and supported over 70 desktops and 50 laptops with Windows 2000 & XP operating systems, including print servers for major aircraft element.
• Troubleshot and repaired broken laptops and desktops; ranging from software to motherboards.
• Designed and maintained company webpage; allowing users to stay up to date with news and requirements through the company.
• Maintained and worked with Active Directory 2003; provided means to manage computers and personnel.

- Microsoft Networking Essentials – XP, Active Directory 2003
- Microsoft Administering Windows XP, 2003, Active Directory 2003
- Microsoft Windows 2003 Overview
- Microsoft Administering System Management Server XP, 2003
- Dreamweaver


EDUCATION
Bachelor of Science, Computer Information Systems, DeVry University,
Colorado Springs, CO - projected completion date: February 2009
Associate of Science, Information Technology, Community College of the Air Force, Maxwell AFB, AL - projected completion date: July 2007
Diploma, Chester High School
Chester, SC – May 1997

TECHNICAL SKILLS
Operating Systems – MS DOS, Windows 2000 & XP, Server 2003
Network Configuration – TCP/IP, WINS, DNS, DHCP
Computer/Networking – LAN, Active Directory, Exchange 2003, XP, Troubleshooting

CAREER ACCOMPLISHMENTS
• Migrated 400 computers and laptops from old network to new 2k compliant network; zero downtime
• Migrated 4,000 users to new network using Active Directory 2003; no loss of work
• Updated over 100 computers and monitors; assuring more reliability and customer service.
• Set up wireless network; security; adaptors for signals
• Hand selected for CORONA; installation and management of computers, laptops, LAN setup and Printer setup; resulted in receiving recognition by top official in company.