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CV Customer Service, Export & Logistics Assistant Manager

 
Customer Service, Export & Logistics Assistant Manager

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CV/Resume ID no.: 82152

Location (Residence): Alex., Egypt
Citizenship: Egypt
 
Languages:
  Native: English United States, French Standard
  Other: Arabic Egypt
 
Education & Experience: Work Authorization & Relocation:
Education:
  Masters in Computer Science

Years of Experience: 7 years
Authorized to work in:
   Egypt, Saudi Arabia, United Arab Emirates
Present Location:
   Saudi Arabia, Damam
Relocation:
   Anywhere (International)
 
Expertise
Category Subcategory Ability Experience
Other Customer Service Experienced 11 years
Sales/Marketing Technical Sales Experienced 2 years
Logistics/Transport Supply Chain Experienced 13 years
Other Customer Service Experienced 2 years
 
CV/Resume Details
 
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

Good Day,
Thanks to find my C.V. for a vacant job on your side.

2. Work Experience - CV/Resume Part 2 [Mandatory]

- Customer Service, Export & Logistics Assistant Manager.
Saudi American for Advanced Fabrics ( SAAF ) – KSA
(Duration-01/06/2008 -till now)

JOB DESCRIPTION
~~~~~~~~~~~~~~~~

1. DEVELOP CUSTOMER SERVICE POLICIES AND PROCEDURES TO ENSURE CONSISTENT CUSTOMER SERVICE.
2. TRAINING STAFF TO DELIVER A HIGH STANDARD OF CUSTOMER SERVICE.
3. LIAISE, NEGOTIATE AND COMMUNICATE PROFESSIONALLY WITH THE CUSTOMER.
4. ENSURE THAT CUSTOMERS ARE SATISFIED, THAT THEIR ORDERS ARE PROCESSED ON TIME AND THAT THEY ARE KEPT UP TO DATE WITH THE STATUS OF THEIR ORDERS.
5. COORDINATE WITH PRODUCTION PLANNING DEPT. FOR ORDERS COMPLETION DATES. OVERSEE THE LOADING SCHEDULE. MONTORS DISPATCHES TILL FINAL DESTINATION. REVIEW SHIPPING DOCUMENTS TO ENSURE ACCURACY. ENSURE TIMELY DELIVERY OF SHIPPING DOCUMENTS TO CUSTOMERS.
6. REVIEW L/Cs TO ENSURE THAT THE CONDITIONS COULD BE MET AND THAT THE COMPANY’S INTEREST IS WELL PROTECTED.
7. ENSURE THAT CUSTOMER'S COMPLAINTS ARE PROCESSED PROMPTLY. COORDINATE WITH OTHER DEPARTMENTS THAT ARE INVESTIGATIING THE COMPLAINTS. ENSURE THAT THE FINDINGS / CORRECTIVE ACTIONS ARE SENT TO THE CUSTOMERS. APPROVE CREDIT NOTES.
8. INVESTIGATE AND RESOLVE MAJOR PROBLEMS WITH ORDERS, DELIVERY OR SERVICE.
9. RESPONSIBLE FOR PLANNING THE DAILY DISPATCHES, CONTAINERS& TRUCKS BOOKING, SHIPMENT INSURSURANCE AND SHIPPING DOCUMENTS
10. NEGOTIATE WITH SHIPPING LINES FOR BEST RATE AND SERVICE. CONTINUOUSLY SEARCHING FOR SHORTER TRANSIT TIME AND RELIABLE SERVICE.
11. MANAGING THE OPERATION OF FINISHED GOODS WAREHOUSE SUCH AS RECEIVING, STORING, PALLETIZING, DISPATCHING & INVENTORY CHECKS.
12. ENSURING THAT SAFTY AND HYGIENE POLICIES ARE ADHERED TO ALL THE TIME.


- Head of Export Indoor Sales & customer Service Department, CMA-CGM Egypt.
(Duration-01/10/2005-30/05/2008)

JOB DESCRIPTION
~~~~~~~~~~~~~~~~

13. KEEP A DAILY CONTACT THE VIP CLIENTS.
14. VISIT BIG & VIP ACCOUNT
15. FOLLOWING UP SALES LEADS.
16. SEND THE SQS.
17. REVISE AND AUTHORIZE ALL OFFERS BEFORE SENT TO CLIENTS.
18. DESIGN WEEKLY SALES PLANS WITH TEAM.
19. SUPERVISE EXECUTION OF WEEKLY SALES PLANS.
20. EVALUATE PREFORMED VISITS.
21. PROMOTE BUSINESS IN MY AREA OF JURISDICTION.
22. CONTINUOSLY PLAN FOR ATTRACTING NEW CLIENTS.
23. DESCUSS DAILY REPORT WITH DIRECT MANGER.
24. ENSURE MONTHLY TARGET IS ACHIVED.
25. SUBMIT WEEKLY VISIT PLANS WITH SALES MANAGER.
26. CARRY OUT MONTHLY MEETING WITH TEAM AND DISCUSS RESULT WITH SALES MANAGER.
27. SUBMIT A QUARTER REPORTS.
28. SUPERVISE DAY TO DAY MY TEAM ACTIVITIES.
29. IN CHARGE OF SALES TEAM ACTION ON DAILY BASIS REPORTING TO SALES MANAGER.
30. SOLVE PROBLEMS WITH PORT OF DESCHARGE AND TRANSHIPMENT PORT.
31. CHECK PROBLEMS WITH CUSTOMER SERVICE & DOCUMENTATION.
32. REPORTING PROBLEMS TO SALES MANAGER.
33. FIRMING BOOKING OF EACH VESSEL TO AVOID CONTAINER SHORT / SHIPMENT.


- Export sales executive, CMA-CGM Egypt.
(Duration-01/2/2003-30/09/05)

JOB DESCRIPTION
~~~~~~~~~~~~~~~~
1. FOLLOWING UP MY CLIENTS.
2. ESTABBLISH DAILY CONTACTS WITH CLIENTS AFTER LOADING OF SHIPMENTS TILL ARRIVAL
3. DEAL WITH OUR FOREIGN AGENTS, CLIENTS & LOCAL CUSTOMERS
4. RE CONTACT LOST CLIENTS
5. PREFORM DAILY SALLES VISIT.
6. TARGET NEW CLIENT ON DAILY BASES.
7. SEND THE SQS.
8. SUBMIT OFFERS
9. CONSOLIDATION SHIPMENTS.
10. CHECK WITH CLIENTS FULL DATA FOR THEIR SHIPPING DECLARATION
11. BOOKING THE SHIPPING DECLARATIONS.
12. FOLLOWING UP SALES LEADS.
13. MONITOR MARKET & COMPETITIN RATE POLICY & CHANGES.
14. CHECKING EQUEPMENT AT ALL PORTS.
15. CONTAINER TRACKING.
16. SEND PTI
17. UPDATING VESSEL SCHEDULED
18. TELEX RELEASE.
19. GET APRORVAL TO AMEND B/L AFTER VESSEL ETA POD.
20. SITIUATION OF CONTAINERS


- Operation assistant manager, Multipharma Scientific office
(Duration-01/10/2001-31/1/2003)

JOB DESCRIPTION
~~~~~~~~~~~~~~~~
1. RELEASE THE SAMPLES FROM OUR BRANCH.
2. UPDATING THE STOCK SHEETS.
3. ESTABLISHING & MAINTAINING CUSTOMER RELATIONSHIPS.
4. RESPONDIBLE FOR RETAINING THE CUSTOMERS BY UNDERSTANDING THEIR PROBLEMS & PROVIDING SOULUTIONS TO THEM.
5. DESCUSSE WITH S.O.MANAGER HOW TO DISTRIBUTE SAMBLES.
6. PREPARE MONTHLY, QUARTERY AND ANUAL STOCK REPORT.
7. RESPONSIBLE FOR OFFICE EXPENDITURE.
8. ORGANIZE THE BIG ORDERS AND GOVERNMENTAL ORDERS.
9. ANALYSING MONTHLY ACHIEVEMENT.
10. DESCUSSE MONTHLY TARGET.
11. COMPARE BETWEEN TARGET AND ACHIEVEMENT.

- Computer specialist, accounting by computer, Mastic for trading
(Duration-01/09/2000-30/09/2001)

JOB DESCRIPTION
~~~~~~~~~~~~~~~~
1. KEEPING TRACK OF THE FUNDS THAT WERE OWED TO THE CO.
2. KEEPING A RECORD OF RECEIVABLES.
3. HELPING O PREPARE THE MONTHLY, QUARTERLY AND YEAR-END INCOME STATEMENTS.
4. RESPONSABLE FOR PAYABLE IS FUNDS WHICH THE CO. OWES TO OUTSIDE CREDITORS.
5. MAKING SURE THAT INVOICES RECEIVED BY THE CO. ARE CORRECT AND THOSE THEY ARE OAID ON TIMELY BASIS.
6. MAKING THE PAYMENT AND RECORD IT IN THE CO. BOOKS.
7. RESPONSBLE FOR OFFICE EXPENDITURE.

- Computer specialist, M. Service – Part timer -
(Duration-01/06/2000-31/08/2000)


3. Education & Training - CV/Resume Part 3 [Mandatory]

- Bachelor of Accountancy - Faculty of Commerce, Alexandria University
(Graduation May 2000)

- Computer Science High Diploma at Faculty of Commerce, Alexandria University
(Graduation May 2002)

- English courses in “AUC” at Arabic Academy for Science & Technology.
- English courses in AMIDEAST A.U.
- Attended Marketing courses in “AUC” at Arabic Academy for Science & Technology.
- Developing marketing strategies to satisfy customers.
- Customer Relationship Management – CRM -
- Customer Service skills at Arabic Academy for Science & Technology
- Negotiation Procedure at Arabic Academy for Science & Technology
- Logistics & International Transport
- E- Commerce
- How to deal with others.
- Personal Selling.
- Communication skills.
- Quality customer service in International Marketing & Management Institute (IMI)


4. Computer Skills - CV/Resume Part 4 [Mandatory]
- MS Windows 95/98/millennium/XP
- MS Office 97/2000/XP
- Visual Basic
- C++
- Internet Browser Software (Netscape Navigator 4.7, MS Internet Explorer 5 & 6)
- Solid knowledge of most common Utilities Programs, and Hardware components configuration
5. Other Skills - CV/Resume Part 5 [Optional]
 Experience in Logistics field.
 Good communications skills, according to our contact with the different customers & largest companies.
 Self-motivated and capable of achieving best performance under pressure.
 Teamwork player with strong communication and good Negotiation skills.
 Quick adaptation to the company work routine.
 Flexible Leadership skills, and easily manageable by superiors.
 Good analytical and problem solving skills.
 Enthusiast and self-motivated.
6. Additional Information - CV/Resume Part 6 [Optional]
Drivers License: valid


 

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Customer Service, Export & Logistics Assistant Manager
CV/Resume ID no.: 82152

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