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CV 2nd Purser/ Groups Coordinator

2nd Purser/ Groups Coordinator

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CV/Resume ID no.: 82619

Location (Residence): Brasov, Romania
Citizenship: Romania
  Native: Romanian
  Other: English, English United States, English United Kingdom, French Standard
Education & Experience: Work Authorization & Relocation:
  Bachelors in English and Romanian Literature

Years of Experience: 11 years
Authorized to work in:
Present Location:
   Romania, Brasov
   Anywhere (International)
Category Subcategory Ability Experience
Other Hospitality Experienced 16 years
Personnel Training Trainer Experienced 3 years
Other Customer Service Experienced 16 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

Dear Mme/ Sir:

With this letter and resume I would like to extend my interest in finding a position that fully utilizes my professional skills and personal abilities and build a career in your company.

My success in the past has stemmed from my strong commitment and sense of professionalism, my dedication for customers and guest relations. I keep high standards for my work and I am known for my ability to follow through.

After almost 8 years with Carnival Cruise Lines as Office Manager on more than 11 cruise ships and 3 years as a full time English and Romanian teacher, I am ready for new challenges. I am ready to further improve my knowledge and to advance in a company on a long term relationship.
I am interested in interviewing with you or one of your associates. Looking forward to hearing from you, I appreciate your time in considering my request.

2. Work Experience - CV/Resume Part 2 [Mandatory]

 2000 – till now Carnival Cruise Lines, Miami, FL
 2nd Purser / Groups Coordinator
Primary function – proper guest service, maintaining a good quality service for internal and external guests, being in charge with the ship’s documents and certificates, making sure that the clearance of the ship is smoothly done in each foreign port.
Managing an office of 7 to 10 pursers, taking care of schedule and training within the department and interdepartmental.
Verifying, guiding and training the work performed by the trainee pursers and the senior pursers: lost luggage, special needs, lost and found, port paper procedures, cash handling. Creating and updating special needs manuals, procedures and port information.
Recently performed as well the job of Groups Coordinator being in charged with all events onboard, organizing concerts, meetings, and weddings in charge with coordinating all hotel teams: food and beverage, housekeeping, entertainment in order to make sure that the requests of the guests are met.
Permanently in touch with the group leaders, Miami office and travel agents ashore to make sure that all the necessary requirements are fulfilled. Managed groups up to 500 members per group, maximum average of groups on a 4-5 day cruise being between 15 and 30 groups. Reporting directly to the Hotel Director.
Maintaining a very good relationship with all the hotel departments onboard, assisting the head departments in writing reports related to customers complaints and providing a satisfactory resolution to all complaints.
Assisting customers with emergencies at home, taking care of the family left onboard, assisting with flights, phone calls and being in a very good relationship with the medical department. Taking all the complaints onboard and making sure that all are solved in a timely manner to all customers’ satisfaction.
Being in charge with at least 500 customers in case of emergency onboard, trained to save their lives in case of fire onboard or abandon ship.
In charge with all ship’s documents and in a very good relationship with Immigration and Customs in all US ports and other countries.
In charge with all the material transfers that needed to be offloaded in the US ports and making sure that all departments involved in this process are providing the correct information for Customs’ approval.
In charge with debarkation in the main port, working closely with the Custom boarding officer.
Prepared correspondence, tables, charts and spreadsheets utilizing Word for Windows and Excel.
Assisted over 300 customers daily simultaneously over the phone and in person on cruise ships with up to 3500 passengers.
Handled over $10 000 cash daily, accurately.
Assisted in the process of embarkation and debarkation between 2000 and 3500 customers every 4 and 5 days.
Maintaining a correct compliance regarding the SMS (Safety Management System) procedures and in charge with the Special Needs Guests.

 September 1999 to September 2000
English and Romanian Teacher at “George Moroianu”, Theoretical High School, Sacele, Brasov, Romania

 September 1997 to September 1999
English and Romanian Teacher at “Astra” High – School, Brasov, Romania

3. Education & Training - CV/Resume Part 3 [Mandatory]

1993 – 1997 – “Transylvania” Science University from Brasov, Romania
BA degree diploma in Romanian and English Literature - 1997
1989 – 1993 – “Johannes Honterus” high school – Brasov, Romania
Baccalaureate diploma in Tourism and Foreign Languages – 1993
- Authorized English translator approved by the Minister of Education – Bucharest, Romania
- College of Management – CCL, Miami, FL
- Train the Trainer certificate – CCL, Miami, FL
- “Bar college” and “Purser college” diplomas at Carnival Cruise Lines, Miami, FL
- “Essential of Management: Succeeding as a New Manager” – Thomas Certificate
- “Survival Craftsman Certificate” – CCL, Miami, FL
- “Crowd and Crisis management” certificates – CCL, Miami

4. Computer Skills - CV/Resume Part 4 [Mandatory]
Familiar with Windows, Vista
5. Other Skills - CV/Resume Part 5 [Optional]
Very good at interpersonal relations, presenting interest in any kind of job related to tourism: Guest Relations Manager, Trainer, Touristic Guide, Events Coordinator etc
6. Additional Information - CV/Resume Part 6 [Optional]
Presently having valid passport, C1D and B2 visas, willing to work on land as well at a corporate office.


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2nd Purser/ Groups Coordinator
CV/Resume ID no.: 82619

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