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CV IT Support Coordinator

IT Support Coordinator

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CV/Resume ID no.: 82942

Location (Residence): Mumbai, India
Citizenship: India
  Native: Marathi
  Other: English, Hindi
Education & Experience: Work Authorization & Relocation:
  Bachelors in Electronics and Telecomunication

Years of Experience: 9 years
Authorized to work in:
   European Union, UK (in particular), United States, Portugal, Singapore, Sweden, Switzerland, United Kingdom, United States
Present Location:
   India, Mumbai
   UK (in particular), United States, Argentina, Australia, Austria, Hong Kong, India, Malaysia, Mauritius, Netherlands, Singapore, United Kingdom, United States
Category Subcategory Ability Experience
IT/Communications Support (Hardware) Experienced 16 years
Logistics/Transport Supply Chain Expert 16 years
Administration Technical Assistant Expert 16 years
Administration Customer Service Expert 16 years
IT/Communications Installation Engineering Experienced 17 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

To lead the dream team in order to make my organization an enterprise of tomorrow. A key role to play in a creative atmosphere where experience & ability will be paid due recognition & appreciation.

2. Work Experience - CV/Resume Part 2 [Mandatory]

Professional Summary –

Organization : Autodesk India Pvt. Ltd, Mumbai.

Designation : Support In Charge.

Period : 1st Feb 2006 till date.

Job Profile : 1.Provide Pre-sales support to customers and advance sales
efforts through technical assistance.
2.Excellent communication skills, both verbal and written
coupled with the ability to communicate with all levels of
3.Primary pre-sales technical interface with the customer and
recognize the client's business needs, interpret them, and produce the
solution and design proposals.
4.Presales for workstation and storage products & infrastructure solution to customers.
5.Involved in Systems & Application integration projects.
6.Sound technical knowledge of Server, Storage,! OS and Application Development technologies.
7.Part of presales engagement ,have made technical proposals.
8•Experience of public speaking in customer forum, tech sessions etc.
9.Supporting the sales team throughout the business winning process, also assisting in the implementation.
10. Responsible for performing service activities within guideline
and in compliance with internal & customer procedures and
regulations. Installation, repairs, maintenance and instruction of
use of systems to ensure safe and effective customer operations.
11.Responsible for providing responsive telephone and on-site
support to ensure that customer is successful in the use of systems.
12. Responsible to monitor the Key Account Management and
focus attention in all respects on group of customers.
13.Responsible to ensure that the technical issues faced by the
customer are resolved in coordination with Product Manager
Service / Sales or Application Support department, if necessary.
14. Responsible for coordination and monitoring activities of team
members and Resellers Support team.
15.Responsible to produce timely and accurate report of the
activities. Responsible for collecting, collating reports and sending
them to the Regional Manager Service on a monthly basis.
16. Responsible for supporting Service contract sales in area.
17. Responsible jointly with the executive in the recovery
department to recover pending spares/AMC payments in area.
18. Responsible to develop the teamwork in juniors and Resellers
Support team.
19. Responsible for own related asset management including spare
parts stock, tools, software, literature / manuals etc.
20. Responsible to perform all other jobs entrusted by the
company from time to time.
21. Responsible for issuing and monitoring Licenses for In-house
Demo systems and for installation base throughout India.
22. Interaction with vendors i.e. HP, IBM, NVIDIA on day to day problems experienced by Support Team on field.

Organization : Neoteric Informatique Pvt. Ltd, Mumbai.

Designation : Senior Customer Support Engineer.

Period : 17th June2003 31st Jan2006.

Job Profile : 1. Managing of Digital Imagining Systems.
2. Managing Demo’s and service for the products such as Higher End laser printers, Epson Photo Printers/Scanners, Umax Scanners, Kodak/Umax Digital Cameras, Samsung/Umax LCD Monitors.
3. Interaction with Vendors for presales and after sales technical support.
4. Country level dealer support on basis for Demo’s and sales/service backup support.
5. Inventory control related to stocks, spare’s as well as consumables.
6. Handling presales enquires and offering solution to customer by suggesting the right product.
7. Technical assistance on pre sales enquiry for branches throughout India.
8. Experience in developing channel partners and dealers.
9. Experience on LAN, WAN network systems.
10. Knowledge of switches and routers.
11. Experience on Storage devices such as NAS, Autoloaders.
12. Experience on Firewall and VPN connectivity.

Organization : SWIFTS Limited, Mumbai.

Designation : Customer Support Engineer.

Period : 8th October 2001 to 14th June 2003

Job Profile : 1. After Sales Service for Laser Printers (Xante, USA)
and Digital Duplicator Machines (Seiki, Japan).
2. Installation and Training to End Customers.
3. Attending Exhibitions and Road shows.
4. Revenue generation through consumables and AMC sale.
1. Service and Consumables revenue achievement.
2. Follow-up of Preventive Service Plan resulted in less number of breakdowns.
3. Special assignments of imports successfully handled.
4. Hand on experience on Graphic software’s such as Photoshop, CorelDraw, PageMaker, QuarkXpres, Free Hand etc.

Organization : HCL Info systems Limited.

Designation : Customer Support Engineer.

Location : Mumbai, Maharastra.

Period : June 1999 …...September 2001

Job Profile : Installation & troubleshooting of mentioned hardware on specified
Platforms. & Front-end interaction with client. Looking after sales
& service of various peripheral devices & to look after the
Consumable sale.

3. Education & Training - CV/Resume Part 3 [Mandatory]

Completed Degree in Electronics and Telecommunication engineering from Aurangabad University. In June 1999 with first division

Completed two years Diploma Course in Electronics & Radio Engineering in May 1996 with first division.

4. Computer Skills - CV/Resume Part 4 [Mandatory]
• Through knowledge & maintenance of the peripheral device of HP, EPSON, TVS, WIPRO, Siemens, IBM etc.
• Hand on experience on HP Plotters, HP Inkjet printers, HP LaserJet printers.
• Hand on experience on OS such as WIN 98, 2000, NT.
5. Other Skills - CV/Resume Part 5 [Optional]
Strong Follow Up
Team Management
Customer Interaction
6. Additional Information - CV/Resume Part 6 [Optional]


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IT Support Coordinator
CV/Resume ID no.: 82942

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