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CV Ship Operations Assistant

Ship Operations Assistant

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CV/Resume ID no.: 83504

Location (Residence): Bucharest, Romania
Citizenship: Romania
  Native: Romanian
  Other: English, French Standard, Norwegian Nynorsk, Spanish Traditional Sort
Education & Experience: Work Authorization & Relocation:
  Vocational in Financial Planning

Years of Experience: 7 years
Authorized to work in:
   European Union
Present Location:
   Romania, Bucharest
   European Union, Croatia, Denmark, Greece, Italy, Norway, Spain, Sweden
Category Subcategory Ability Experience
Administration Administration Experienced 10 years
Other Hospitality Experienced 15 years
Administration Technical Assistant Experienced 10 years
Administration Secretary Experienced 10 years
Administration Scheduler Experienced 10 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

Friendly and approachable person, with highly developed interpersonal skills. Tolerant and respectful towards all nationalities and cultures. Experienced in Admin and Customer Service jobs in top international environments.

2. Work Experience - CV/Resume Part 2 [Mandatory]

03/2008 – present Crystal Cruises Crystal Serenity
Ship Operations Assistant
• Assistant to the Captain, Vice Captain & Chief Engineer.
• Overall support for the Deck and Engine Departments, including business correspondence, guest relations, coordinating meetings and training sessions and taking meeting minutes.
• Maintenance of the SMS system as the ship’s appointed Document Control Officer.
• Ensuring the licenses of the various Deck & Engine Officers are recorded.
• In charge of the Deck & Engine vacation schedules
• Create and process the Quality Assurance Program guest surveys.
• Involvement in business communications with; Crystal Cruises, ICMA, NYK-Fil and NYK Toyko, port agents, US Coast Guard, USPH, contractors, amongst other organizations.
• Responsible for assisting the Captain and Vice Captain with crew disciplinary matters including investigations/interviews and Captain’s Court.
• Responsible for travel arrangements (flights, letters, transfers) for the various contractors coming onboard for different projects.

04/2006 – 05/2007 ResidenSea LTD The World
Hotel Operations Assistant
• Perform administrative work for the General Manager, company CEO and Residents.
• Responsible for updating the Residents Message Board website.
• Organize Annual General Meetings, Residents’ Meetings, Board of Directors’ Meetings, Elections and onboard Auctions.
• Monitor solicited and unsolicited feedback from the Residents and follow-up as necessary.
• Responsible of updating and rewriting company policies under the guidance of the General Manager.
• Other duties included and were not limited to taking minutes at the meetings, mail distribution, Residents List updates, expense reports, travel arrangements.

01/2004 – 06/2005 Norwegian Cruise Line M/S Norwegian Dream
• Personalized service for the VIP guests, guests booking suites, outside cabins and balcony cabins.
• In charge of restaurant reservations, shore excursions bookings and answering any inquiries regarding the onboard activities and arrangements for the above guests
• In charge of special arrangements in the ports of call – restaurant reservations, private cars, special early debarkation
• Responsible with the suites maintenance and appearance conducting weekly suites inspections

03/2003 – 01/2004 Norwegian Cruise Line M/S Norwegian Dream
08/2002 – 03/2003 Norwegian Cruise Line SS/ Norway
Group Services Coordinator
• Organizer of the group activities – cocktail parties, conferences.
• In charge of the amenities onboard, receiving and distributing the manifests to the departments involved.
• Organizer of special functions such as weddings and honeymooners’ parties.
• Hotel Director’s Personal Assistant; part of Management meetings

12/2001 – 08/2002 Norwegian Cruise Line SS/Norway
Senior Receptionist
• Handling guests’ concerns and complaints diplomatically and forwarding them to the proper department if necessary.
• Providing follow up to ensure that guests’ situations have been solved.
• Completing irregularity reports for guests encountering problems that require onboard reimbursement or shore side assistance.
• Ensuring that the desk is always equipped with the right supplies.
• Responsible of the team’s weekly schedule.
• Assign duties to the members of the team, making sure that the operation goes smooth.

3. Education & Training - CV/Resume Part 3 [Mandatory]

2005 – 2006 “Pomona Unified School District”
• Banking School – Certificate “Bank Teller”
2005 – 2006 “Ashworth University”
• Financial Planning Course – Certificate “Certified Financial Planner”
1997 – 1999 “Romanian American University”
• Management Marketing Faculty.
1993 – 1997 “Jean Monnet” High school
• Mathematics and physics classes.

4. Computer Skills - CV/Resume Part 4 [Mandatory]
Windows Vista, Microsoft Office (Outlook, Word, Excel, Power Point, Publisher), Fidelio, MXP, Wiki, Internet browsing
5. Other Skills - CV/Resume Part 5 [Optional]
6. Additional Information - CV/Resume Part 6 [Optional]
Currently working on a degree in Shipping and Logistics


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Ship Operations Assistant
CV/Resume ID no.: 83504

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