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CV CROSS-SECTOR EXPERTISE IN BUSINESS DEVELOPMENT/HR & TRAINING/PROJECT MANAGEMENT

 
CROSS-SECTOR EXPERTISE IN BUSINESS DEVELOPMENT/HR & TRAINING/PROJECT MANAGEMENT

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CV/Resume ID no.: 84152

Location (Residence): Mosta, Malta
Citizenship: Malta
 
Languages:
  Native: English United Kingdom
  Other: Italian Standard
 
Education & Experience: Work Authorization & Relocation:
Education:
  Masters in Engineering

Years of Experience: 21 years
Authorized to work in:
   European Union
Present Location:
   Malta, Mosta
Relocation:
   Anywhere (International)
 
Expertise
Category Subcategory Ability Experience
Management Executive Experienced 29 years
Sales/Marketing Business Development Experienced 26 years
Management HR/Personnel Experienced 28 years
Personnel Training Trainer Experienced 26 years
Management Project Management Experienced 11 years
 
CV/Resume Details
 
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

The people who get on in this world are the people who get up and look for the circumstances they want, and if they can't find them, make them. I believe I'm one of those people.

I am a highly disciplined, self-motivated, technically & commercially alert professional, and I work comfortably at all levels. I have worked in different sectors (construction, air transport, education, media) at senior management, as well as at senior project management and business development manager levels. I actually started my career in oil & gas, and I still consult in this sector today.

2. Work Experience - CV/Resume Part 2 [Mandatory]

Board member on numerous government, commercial entity & NGO boards for many years.

1999 - to date
Freelance management consultant
• Member on board, and on executive management group
• Project Management, through architectural partnerships and other firms
• Senior recruitment consultant, including international head-hunting, search & selection, networking.
• Training consultant, needs analysis, programme coordinator, senior trainer in management soft skills & sales
• People management, including human resources, planning, performance management, hire & fire, union negotiations
• Preparation and implementation of business plans, marketing and sales plans
• Senior sales management & team leadership, product start-ups, increased sales targets
• Other.

2001 – 2005
CEO, Director, Senior Project Director and Advisor of Foundation for Tomorrow’s Schools
• Full responsibility for Foundation’s setting up and start-up, including research leading to its set-up, Cabinet project proposal presentation, memorandum set up, notarial deeds, organisational set-up, management team & recruitment and other.
• Full P&L responsibility.
• Master budgeting (circa over Euro 200 million), and individual project budgeting (circa Euro 5.8 million per school), project financing and implementation.
• Focused on Cost-control - Succeeded in building TWO schools at a cost of circa Euro 5.8 million instead of the traditional circa Euro 14 million.
• Construction project management, numerous projects – large & small, project champion and leader, from inception and project planning to final completion, snagging, commissioning and client handover. Built projects in one third of the time, with 50% of the spend.
• Tendering - Planned, scripted and/or coordinated (from publication to award) of over 250 tenders and other public calls.
• Responsible for the implementation of an “Accessibility for persons with Special Needs” programme.
• Other

2000 - 2002
CEO of Management Training Institute of the Malta Institute of Management
• Full responsibility for start-up of training centre subsidiary company organisational set-up, management team & recruitment and other.
• Full P&L responsibility.
• Responsible for over 170 education & training programmes per annum.
• Increased turnover from circa Euro 200,000 to circa Euro 860,000 over 18 months.
• Forged and negotiated new education partner collaboration agreements with different UK & European universities, tutor/trainer selection and contracting, marketing of all courses, staff, facilities other.
• Introduced various telesales KPIs in a non-technological environment.

1999 - 2000
Chairman and CEO of Challenge 2000 - A national YEAR 2000 task force set up under the auspices of the Minister of Education.
• Full responsibility for launch of task force - branding, strategic marketing plan, media and company-targeting campaigns, other.
• Full P&L responsibility.
• National awareness campaign and drive to make sure companies were prepared for the 2000 changeover.
• Managed and organised many conferences, seminars, workshops, in-company meetings with company high level officials and staff, other.
• Other

1996 - 1998
Managing Director of People Enterprises Limited – owner of 3 newspapers & 2 magazines.
• Full responsibility for start-up of 4 new publications, annual conferences, bi-monthly seminars, two shows/exhibitions, organisational set-up, sales team & targets, recruitment, induction and other. Managing editor of two magazines, one directory, one newspaper.
• People management: lead 3 business unit managers with 70 FTEs
• HR: selection, induction, training, mentoring, continuous motivation and development of a team of over 300 FTEs
• Introduced various telesales KPIs in a non-technological environment.

1994 – 1995
Appointed by Government as CEO, Consultant and Event Manager of the Mediterranean Crans-Montana Forum in Malta
• Full responsibility for operational start-up, based on an MoU between Swiss based conference organiser and Government Ministry.
• Negotiated all international sponsorship deals
• Responsible for all international media buying & coverage, including direct TV coverage on with Euronews, print media reporting through 17 national newspapers in 11 different countries, various news websites.
• Senior project management function – directed all logistics, security, diplomatic and customer service arrangements for over 80 heads of state and heads of governments, minister and other VIPs, plus their political and business delegations.
• Headed focused marketing effort to secure involvement of business delegations to attend political conference.
• Introduced various telesales KPIs in a non-technological environment.
• All logistics, staffing, facilities management.
• Other

1990 - 1994
Managing Director of Malta International Airport
• Full responsibility for company start-up, based on converting a government department set-up to a commercial entity, including organisational set-up, union negotiations, management team & recruitment.
• Senior project management function – directed completion of all construction and finishing works, handover of terminal as construction site, to terminal as functioning building.
• Fully responsible for move of ALL operations from old terminal to new terminal.
• Executive Board Member of ACI-Europe, representing 17 airports in the Southern European/Mediterranean Region, including Rome, Tel Aviv, Istanbul and other airports.
• People management: lead 6 division managers, overseeing 9 TL’s and 300 FTEs
• HR: selection, induction, training, mentoring, continuous motivation and development of a team of over 300 FTEs
• Controlled absenteeism below 7% and staff turnover under 10% year
• Increased duty free sales turnover by 75%, to circa equivalent of Euro 20 million, in 12 months.
• Increased retail outlets from 6 to 18, retail space by 240%.
• Increased passenger throughput by 20% over three years.
• New business initiatives: Created an airport shopping concept of 15 new retail outlets, launched an executive club membership programme, introduced a staff appreciation scheme and trophy, introduced a complimentary airport magazine for arriving passengers, introduced advertising opportunities throughout terminal, introduced pay car-parking, other.
• Other

1988 - 1990
CEO of Malta Investment Management Co. Limited – a state-owned company with an investment portfolio responsibility of over 110 state-owned subsidiary companies; liquidated over 40 companies, sold over 25.

1984 - 1988
Advertising Sales Contact Centre Manager, Team Leader, Call Centre Agent at Sterling Publishing Group plc, UK
• Among the top 10 sales agents in first 4 months, to Manager in 18 months.
• KPI’s: discussed, agreed, achieved and surpassed, eg average speed of answer < 30 seconds, abandon rate at < 8%, unacceptable calls below maximum of 5% and customer satisfaction above 85%, outgoing calls volume increase > 25%, 35% conversion rate on winback, 30% conversion rate on upselling/inbound sales, conversion ratio improvement from 20% to 35% for 80% of team members etc.
• knowledge management: drive project to assure quality in procedures, scripts and communication flow in team
• Project management: key contributor in project meetings to develop the launch plan, CRM, provisioning application requirements and training roll-out
• Up & cross selling: deliver results at 30% conversion rate, as established by marketing plan, through occasional and sustained inbound, outbound and winback incentives scheme.
• Incoming calls: manage volume increase of incoming/client return calls of 30%
• Cost control: maintain cost per customer at 10 – 5% below budgeted (agent utilization above 94%).

1983 - 1984
Production manager & senior development engineer with manufacturing plants Hydraulic Units Limited and Engineers Instruments Limited, Malta.

1980 - 1983
Field Technical Engineer with Dowell Schlumberger in Libya.


3. Education & Training - CV/Resume Part 3 [Mandatory]

1986-87 University of London, UK
Conducted research within the sphere of knowledge-based systems management - research not complete, should lead to award of Ph.D.

1984-85 Cranfield Institute of Technology, UK
Master of Science Degree in Operations Management, Management Information Systems
M.Sc.(Cranfield)

1987-80 University of Malta, Malta
Bachelor of Science Degree in Mechanical Engineering Disciplines (B.Sc. (Eng.) Hons.)

Professional

• Member of the Malta Institute of Management for twenty years, Council Member for ten years, and Honorary Secretary for seven years.
• Member of the British Continuity Institute.
• Fellow of the Institute of Analysts & Programmers.
• Member / PRO of the Malta Libya Friendship Society.
• Previously a member of The Malta Chamber of Commerce, and a Board member of Young Enterprise and AIESEC.

IT-literate – conversant with Microsoft Office application software, Project Office, Access, Internet, Email, other.

Continuous learning & development – have attended so many refresher courses and programmes, conferences and seminars, to ensure own continuous professional development, and will continue to do so.


4. Computer Skills - CV/Resume Part 4 [Mandatory]
IT-LITERATE
5. Other Skills - CV/Resume Part 5 [Optional]
• A QUICK LEARNER

• A well educated, well-qualified executive.

• A dynamic and visionary leader – who has continually made the difference!

• A leader of people who has demonstrated outstanding results in complex, multi-cultural/national environments in permanent roles and advisory or consultative positions and positions of trust.

• Honest, loyal and committed.

• Dedicated and hard-working, with passion and determination to take a company/organisation or operation to a next, higher level.

• A strong communicator and negotiator, a listener and a people person, with a focus on results and synergies.

• Strong background in Professional Services and Business Development, able to identify and exploit business niches and opportunities.

• Experience at Board / Executive Management levels, and in growing companies through formulation and start-ups, as well execution of visions, strategies, business plans, policies and objectives to ensure continuing growth and success.

• Extensive Operational Business Experience with full P&L responsibility.

• Focus on Strategic/Tactical Management, Business/Product Development, Sales, Marketing, Contracting, Human Resources, Education & Training, Outsourcing, People Management, Programme/Project Management, JVs, and other.
6. Additional Information - CV/Resume Part 6 [Optional]
The roles I have carried out to date involve strategic thinking, leadership and delivery of business critical projects in some of the most flexible and fast paced business environments.

I think it's fair to say that I have been involved in business and operational start-ups all my working life - that's a challenge that continues to excite me.

I consider myself to be an inspirational leader that knows how to motivate team players, I love to lead by example and have a passion for delivering excellence through teamwork.

I love a challenge, pay critical attention to detail and love to plan and to excecute do-able plans.

I am a well-balanced individual and level headed under pressure, I am a good listener and ALWAYS willing and able to learn, especially since I believe in lifelong learning - and I learn fast.

All told, I am a positive and proactive professional.


 

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CROSS-SECTOR EXPERTISE IN BUSINESS DEVELOPMENT/HR & TRAINING/PROJECT MANAGEMENT
CV/Resume ID no.: 84152

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