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CV Resourceful IT Analayst - Shell IT International

Resourceful IT Analayst - Shell IT International

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CV/Resume ID no.: 84250

Location (Residence): Kuala Lumpur, Malaysia
Citizenship: Malaysia
  Native: Malay Malaysia
  Other: English
Education & Experience: Work Authorization & Relocation:
  Vocational in Diploma in IT

Years of Experience: 3 years
Authorized to work in:
   European Union
Present Location:
   Malaysia, Cyberjaya
   Anywhere (International)
Category Subcategory Ability Experience
IT/Communications Developer (Software) Experienced 11 years
IT/Communications Software Testing Experienced 1 year
IT/Communications Support (Applications) Experienced 9 years
IT/Communications Support (Hardware) Experienced 9 years
IT/Communications Systems Analyst Experienced 10 years
IT/Communications SAP/ERP Basic 9 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

I would like to master any field in regards of my interest and passion regardless of the majoring and specification in order to improve self-skills and seeking for a position where I can apply and improve my skills.Deep interest with machines and offshore business.

2. Work Experience - CV/Resume Part 2 [Mandatory]

Employment History
1. Company Name : Shell IT International (Cyberjaya)
Position Title : Global Shell Service Desk Analyst
Position Level : Technical Helpdesk Analyst
Specialization : Remote support for IT/Computer – Software and Hardware (Situation & Non-situation )
Industry : Computer / Information Technology (Software and Hardware)
Date Joined : Sept 2007 – Dec 2008 (Contract)
Work Description :
1. Interacting with end users via inbound/outbound calls & emails and performs troubleshooting remotely.
2. Communicate continuously with all levels concerned to ensure smooth operation.
3. Log service ticket into the Call Management System. If not resolved, escalate service ticket to appropriate support group.
4. Track, review, and report Customer Services Helpdesk performance measures.
5. Continuously monitor service to maintain performance levels.

Highlights (not in Job scope)1. Appointed as Focal Point for Helpdesk Fun Team and Change Network Team.
Employment History
2. Company Name : Patimas Computers Berhad
Position Title : Pre – Sales Specialist
Position Level : Executive
Specialization : IT/Computer - Software
Industry : Computer / Information Technology (Software)
Date Joined : Jun 2007 – August 2007 (Temporary)


3. Company Name : Profitera Corporation Sdn Bhd
Position Title : System Tester and Developer (June till October)System Tester, Developer, Pre-Sales Specialist (October till May) – support account manager for Demo versions (R&D)
Position Level : Executive
Specialization : IT/Computer - Software
Industry : Computer / Information Technology (Software)
Date Joined : June 2006 – May 2007

Work Description :
1. Assist in Producing User Requirements, Product specifications, Functional Specifications, User Manual, Online Help and other relevant documentation pertaining to Product Management & Project Execution
2. Pre-Sales activities. (Presentations, Proposals, Business Partners Technical Training/Support etc.)
3. Undertake and possibly facilitate Project work of potential Customer’s projects through features identification and prioritization
4. Act as a customer advocate to the Consulting Services team by identifying and defining differences of the customer’s expectations and those of the product.

3. Education & Training - CV/Resume Part 3 [Mandatory]

Highest Education
Level : Diploma
Field of Study : Computer Science/Information Technology
Major : Information Technology
University : Tenaga National University (UNITEN)
Located In : Malaysia
CGPA : 2.22/4
Completion Date : Nov 2006

Second Highest Education
Level : SPM
Major : Science Stream
Institute : Sek. Men. Keb Bangsar
Located In : Malaysia
Completion Date : Dec 2000
Grade : 2As (Mathematic and English)

4. Computer Skills - CV/Resume Part 4 [Mandatory]
Computer Related Skills
Skill Years Proficiency

Windows98 and above >5 Advanced
MS Office >5 Advanced
Network troubleshooting >3 Intermediate
HTML >5 Advanced
MySQL, Apache 4 Intermediate
IBM DB2 4 Intermediate
Microsoft SQL Server 4 Intermediate
PostgreSQL 4 Intermediate
XML , Java 4 Intermediate
Macromedia Dreamweaver, 4 Intermediate
Flash and Dicrector 4 Intermediate
C, C++, C#, Visual Basic 4 Intermediate
ASP.net, PHP 4 Intermediate
Microsoft Project 2 Intermediate
SAP 1 Beginner
5. Other Skills - CV/Resume Part 5 [Optional]
- na
6. Additional Information - CV/Resume Part 6 [Optional]
* Self motivated
* Self adapt according to environment
* Sense of responsibility
* Highly inquisitive
* Creative and resourceful
* Excellent skills in communication and collaboration


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Resourceful IT Analayst - Shell IT International
CV/Resume ID no.: 84250

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