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CV Technical Sales / Service Manager with 13 Years of Product development, Technical support

 
Technical Sales / Service Manager with 13 Years of Product development, Technical support

Resume built for oil and gas job opportunities by a jobseeker with experience in Technical Sales / Service Manager with 13 Years of Product development, Technical support - would you like to offer this candidate a job/contract employment?

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CV/Resume ID no.: 86891

Location (Residence): Thane-W, India
Citizenship: India
 
Languages:
  Native: Hindi
  Other: English United States, Gujarati, Marathi
 
Education & Experience: Work Authorization & Relocation:
Education:
  Masters in Organic Chemistry

Years of Experience: 13 years
Authorized to work in:
   Australia, Bahrain, Brazil, Canada, China, Germany, Hong Kong, India, Italy, Japan, Kuwait, Malaysia, Maldives, Mauritius, Morocco, Nepal, Nigeria, Oman, Panama, Qatar, Romania, Saudi Arabia, Singapore, South Africa, Sweden, Switzerland, Taiwan, POC, Tanzania, Thailand, Turkey, United Arab Emirates, United Kingdom, United States
Present Location:
   India, Thane
Relocation:
   Anywhere (International)
 
Expertise
Category Subcategory Ability Experience
Sales/Marketing Technical Sales Experienced 1 year
Sales/Marketing Sales Engineer Experienced 11 years
Sales/Marketing Retail Sales Experienced 13 years
Other Other Experienced 11 years
Procurement Buyer Experienced 11 years
Quality (QA/QC) Quality Control Experienced 13 years
 
CV/Resume Details
 
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

To,
The Chief of Human Resources

Subject : Appointment as General Manager / Sr. Manager in Technical Service / Sales, Marketing / R&D, Project management role.


Respected Sir / Madam,

my resume is attached here for a suitable Managerial / Sr. Managerial vacancy.

Myself is a committed and hard working professional with nearly 13 years of rich Business development, Sales & Marketing as well as Industrial R&D / Plant technical service / Customer service experience.

To maximize the company profits or minimize its corporate losses, myself is able to contribute in the field of Sales & Marketing management, Plant management, Market research, Technical service, New product development, material science / Product design / Process design / Specification generation, Productivity enhancement & other Techno-commercial assignments.

Product Knowledge : My product & service knowledge includes following.
Motorcycle and its components, Bearings for Automotive & Machinery application, Industrial, Automotive and Marine lubricants, Automotive Paints and Powder coatings, processing chemicals, Packaging, Plastic products, Rubber products, Gaskets, decal stickers, Processing Machinery used in manufacturing above products.

Service Knowledge : Marketing, Sales, Application development, Prototype development, Product testing, Proposal making, Project appraisal of capital Investments, Negotiation, Communication, Failure analysis, Specification preparation, Database management, Auditing, Regulatory compliance management, Performance appraisal, Recruitment, selection and development of Techno-commercial staff. Multi-agency coordination, Team counseling, Documentation and administration.

Academically myself is a Master degree holder in Marketing management & post graduate in Organic chemistry along with advanced diploma in computer software technology. Qualified 03 papers from IGNOU Delhi in PGDOM stream.

My last two assignments were of short duration but I am interested in long term career prospect with a progressive organization.

2. Work Experience - CV/Resume Part 2 [Mandatory]

Summary of Skills & Experience
 Technical Service, Application development and Business development professional with nearly 13 years of experience in Packaging, Engineering, Automobile, Chemical and Trading company in the R&D, Technical Service and Business development function for Lubricants ( Industrial, Automotive & Marine ), Process chemicals, Packaging, Paints and coatings, Sealants and Adhesives, Motorcycle & its parts, Bearings, Gears, Hydraulic systems, Surface engineered parts, Compressors, Automotive rubber parts, Plastic parts, Ferrous & Non-ferrous metal parts, Ceramics as well as parts made of composite materials.
Details of Professional experience :
152 Months as R&D Chemist ( Product / Process / Business dev. )
04 Months as Sr. Sales Consultant for SAP ERP Software Business.
07 Months as Lubricant Sales Manager of Exxon Mobil Brand.
 Presently working with Exxon Mobil (worlds no. 1 Energy company ) Channel partner in Mumbai as Manager Technical Sales and Business development. Looking after Key account management in Thane-Mumbai area & achieving Sales / Marketing plans.
 Proficient in overseeing smooth implementation of Sales and Marketing strategy, quotation, follow up and customer relationship management.
 Well experienced in various aspects of Petroleum products processing, Testing, Business development, Audit, Product recommendations and customised product development in automotive, Industrial and Marine segments.
 Managing Sales team in day to day operations. Meeting short term and long term Targets, Relation management with principle, Distributor management and handling Business forecast. Making Macro and Micro Business plans.
 Experience of working on Sales Territory automated response tool Software, Exxon Mobil Equipment Builder System database, SAP and Oracle ERP Software. PDM Link and Pro-E Design Software, Analysis and F-Mars Metallurgical testing software. Well versed with all Lube testing Instruments.
 Hands on experience in instituting change-management practices including organisational restructuring initiatives and facilitating their acceptance by the employees across hierarchical levels.
 Experience in coordinating the operations of various types of Techno-commercial projects of 02 days up to 03 year tenure.
 Demonstrated leadership qualities & organisational skills during the tenure while working in various capacities.
 Demonstrated proficiency in maintaining the motivation of Team members in 25 Competitive brand business Environment of Lubricants.
 Skilled in content preparation and conducting Techno-commercial training for Team members, customer representatives and channel partners covering areas like Technical specifications, Testing, Data interpretation, Searching documents on Internet, Budgeting, Negotiation, Costing, Pricing, Relationship management, Failure examination etc.
 Strong organizer, motivator and a decisive leader with successful track record of directing major operations from original concept through implementation to handle diverse situations.
 Strong in Technical specification aspects of various types of materials and components used by Motorcycle / automobile industry, Bearing industry, Paint, Rubber, Plastic, Packaging and Process chemical industry. Well known to the Production Machines and Testing instruments for above mentioned business sectors.
 Strong exposure in Testing of various materials using ultra modern to conventional instruments. Well experienced in the Physical, Chemical, Metallurgical and Environmental testing of Lubricants, Rubber & Plastic parts, Gaskets, Paints and Powder coating, Ferrous & Non-ferrous metal parts, Adhesives, Sealants, Inks, Packaging materials, Process chemicals, Abrasives, Ceramics, Water, Refrigerants, Halon, Acid, Alkali, Salts, Minerals and speciality chemicals.


3. Education & Training - CV/Resume Part 3 [Mandatory]

PROFESSIONAL QUALIFICATION
Master of Business Administration from University of Mumbai with 70 % Marks in the year 2007
Specialisation: Marketing Management.
Project Thesis : New Product development, Marketing Research.

Advanced Diploma in Computer Software Technology from ET & T Corporation New Delhi with A+ Grade in the year 2002.

Post Graduate Diploma in Operations Management from IGNOU Delhi in 1997. Qualified 03 Papers.

Professional Training
 Testing of Rubber products and Sealing Technology – IRMRA Thane
 Lubricant Testing – IIP Dehradun
 Participated in seminar on Used Lube Oil Re-refining – LAWPSP and IIP Dehradun
 Participated in seminar Greases – Organised by Exxon Mobil India.
 Participated in training on Machine Lubrication – Organised by Dow Corning India.
Professional membership : Corporate member of LAWPSP Symposium as Lube Engineer
Scientific Qualification
Master of Science (Organic Chemistry) from Dr. Ram Manohar Lohia Awadh University with 66% in the year 1994
Bachelor of Science (Chemistry, Botany and Zoology) from Dr. Ram Manohar Lohia Awadh University with 62% in the year 1994


4. Computer Skills - CV/Resume Part 4 [Mandatory]
 Ms-Office, E-mail, Internet, Database creation and Management, E-commerce, Sales Territory automated response tool Software, Exxon Mobil Equipment Builder System database, SAP and Oracle ERP Software. PDM Link and Pro-E Design Software, Analysis and F-Mars Metallurgical testing software. Well versed with all Lube testing Instrument software.
5. Other Skills - CV/Resume Part 5 [Optional]
 Hands on experience in instituting change-management practices including organisational restructuring initiatives and facilitating their acceptance by the employees across hierarchical levels.
 Experience in coordinating the operations of various types of Techno-commercial projects of 02 days up to 03 year tenure.
 Demonstrated leadership qualities & organisational skills during the tenure while working in various capacities.
 Demonstrated proficiency in maintaining the motivation of Team members in 25 Competitive brand business Environment of Lubricants.
 Skilled in content preparation and conducting Techno-commercial training for Team members, customer representatives and channel partners covering areas like Technical specifications, Testing, Data interpretation, Searching documents on Internet, Budgeting, Negotiation, Costing, Pricing, Relationship management, Failure examination etc.
 Strong organizer, motivator and a decisive leader with successful track record of directing major operations from original concept through implementation to handle diverse situations.
 Strong in Technical specification aspects of various types of materials and components used by Motorcycle / automobile industry, Bearing industry, Paint, Rubber, Plastic, Packaging and Process chemical industry. Well known to the Production Machines and Testing instruments for above mentioned business sectors.
 Strong exposure in Testing of various materials using ultra modern to conventional instruments. Well experienced in the Physical, Chemical, Metallurgical and Environmental testing of Lubricants, Rubber & Plastic parts, Gaskets, Paints and Powder coating, Ferrous & Non-ferrous metal parts, Adhesives, Sealants, Inks, Packaging materials, Process chemicals, Abrasives, Ceramics, Water, Refrigerants, Halon, Acid, Alkali, Salts, Minerals and speciality chemicals.
6. Additional Information - CV/Resume Part 6 [Optional]
Area of Expertise

Marketing and Sales Strategy Planning/ Corporate Relationship Management
 Implementing new relationship strategies for the company’s short term and long term objectives, which resulted in strategic partnerships with customers from various segments of Market.
 Formulating & benchmarking functional best practices to focus on development of abilities to meet present and future goals and mission set by the organization.
 Devising and implementing policies & procedures to enable smooth functioning of operations.
 Conceptualizing, formulating, articulating and implementing Sales policies and strategies.
 Defining roles and responsibility of various positions within the company in the form of job descriptions for Techno-commercial staff.
 Handling overall responsibility of Business development function and achieving the Joint Business plan as agreed with Exxon Mobil.
 Assisting Managing Director in Business strategy and Brand building activity.
 Conducting employee opinion survey to have open communication channel to get regular feedbacks from grass roots based on results and presenting same to management for necessary action.
 Technical Service and customer relationship management for Packaging assignments.

Technical Service

Technical Service to Customers
 Managing the Pre-Sale and Post-Sale customer satisfaction for various Engineering specifications, product performance, variance, and incorporation of changes.
 Making Failure examination report on various aspects of Product, Service, Customer response and taking the issue for improvements and implementation of solutions.
 Managing Technical discussion and Training programs at customer end.
 Product recommendation, answering techno-commercial queries on Packaging, Fuels, Lubricants, Rubber parts, Chemicals, Plastic Parts, Paint and Powder coating.

Technical Service to Plant
 Helping Design team in Innovative design, Concept creation, Material and process specifications, Design validation, proposal preparation, Intermediate and finished product specifications, Improving plant productivity through trials and new product introduction, Examination of process failures, building capability and quality enhancement process documentation. Leading role in standardization exercise such as ISO 9001, ISO 14001 and OHSAS 18001 norms.
 Identifying training needs across all units through mapping of skills required for particular positions and analysis of the existing level of competencies for achievement of planned goals.

Technical Service to Purchasing
Deciding Technical specifications, Evaluating Techno-commercial offers for decision on the Capital Investments. Auditing supplier facility for various aspects. Development of supplier as per customer specifications.

Research and Development :
Innovation of new material & process technology for solving processing problems. Managing project on Multi-source development, Testing, New product development, specification development, Compatibility studies, preparation, and validation of PDS and MSDS.

Performance Appraisal
 Coordinating in formulation & implementation of increment, incentive & other remuneration policies.
 Managing Appraisal process across the levels and establishing framework for substantiating Performance Appraisal system linked to Reward Management.


 

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Technical Sales / Service Manager with 13 Years of Product development, Technical support
CV/Resume ID no.: 86891

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