CV Purser / customer service receptionist cruise ships

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CV/Resume ID no.: 87980
Last Updated: Wednesday, January 7, 2009

I HAVE EXPERIENCE IN CRUISE SHIPS, I'M LOOKING FOR A JOB AS CUSTOMER SERVICE, I'M ALSO INTERESTED IN TOURISM FIELD.

• Dates (from – to) FROM JUNE TO NOVEMBER 2008
• Name and address of employer COSTA CROCIERE CRUISE LINE, Genova, Italy
• Type of business or sector CRUISE
• Occupation or position held FRONT DESK OPERATOR LEVEL B.
• Main activities and responsibilities Information service, check in/check out of passengers, front desk, back office, telephone operation:information line, Room service line, international calls, general guest service, Customer care, opening international files for health/urgent disembarkation reasons, credit card registration and final account settlement, counting and closing casino accounts, cash deposits, exchange of foreign currencies, preparation and care of the lost and found, passports keeping for immigration purposes, general announcements on speakers (foreign languages), assistance with lost luggage, wake up calls, publicizing items on sale on board, administering guest messages, assisting with translation of the information into the guest’s language during the excursions (if needed)

FROM OCTOBER TO APRIL 2008
COSTA CROCIERE CRUISE LINE, Genova, Italy
HOTEL DIRECTOR’S SECRETARY
MAIN ACTIVITIES: Collect informations from dept. heads in order to provide reports for the Hotel Director, typewrites messages and mail out, collects and deliverys the mail in the home port from the port agent , files all the documents and the mail in and out, provides the needed photocopies, prepare invitations recap for the different parties, fixes meeting with the hotel director for VIP, performing any additional duties assigned by Hotel Director. Use of PC OSCAR (software for check in and Comment form elaboration), scanner and others software as ONYX, Lotus Notes.

FROM APRIL 2007 TO SEPTEMBER 2008
COSTA CROCIERE CRUISE LINE
FRONT DESK OPERATOR LEVEL C

FROM APRIL 2005 TO DECEMBER 2006
STARBOARD CRUISE SERVICES, Miami Florida
SALES ATTENDANT
MAIN ACTIVITIES: To promote the highest level of retail standards, customer service, present merchandise and assist in the customer’s selection by making recommendations, answer all questions regarding a product’s features and benefit, process sales, receivement and checkings of merchandise, ensuring all merchandise sku’d and priced, assist in periodic inventories, pos transactions.


FROM APRIL 2004 TO SEPTEMBER 2004
LIGABUE CATERING, Venice, Italy
CASHIER on board ferry boat M/V LA SUPERBA, Grimaldi lines.

FROM APRIL 2003 TO OCTOBER 2003
S.INT.COM, Alessandria, Italy
BEUTY MANAGER on board ferry boat M/V LA SUPERBA, Grimaldi lines.

FROM JANUARY 2003 TO MARCH 2003
NAAMA CLINIC (Doctor Tamer Kamal)
DOMINA CORAL BAY HOTEL (Sharm el Sheikh, Egypt)
SECRETARY/RECEPTIONIST in the medical center.


From JANUARY 2002 TO SEPTEMBER 2002
SHERATON HOTEL (Sharm el Sheikh, Egypt)
Hotel&SPA
RECEPTIONIST at the Sothys Thalasso Spa


From DECEMBER 2001 TO SEPTEMBER 2002
HBS SRL – OBIETTIVO BENESSERE (Savona, Italy)
Hotel & SPA
BEAUTICIAN & SPA RECEPTIONIST


From APRIL 2000 TO DECEMBER 2000
AU PAIR at Chaplin’s Family, Vevey, Switzerland

SEAMAN’S BOOK (STCW95 COURSES ATTENDED AT THE ISTITUTO TECNICO NAUTICO STATALE CARLOFORTE ON 2006):SWIMMING AND ROWING CERTIFICATE, PROFICIENCY IN PERSONAL SURVIVAL TECHNIQUES, PERSONAL SAFETY AND SOCIAL RESPONSABILITIES TRAINING COURSE,
CERTIFICATE OF COMPETENCE IN MEDICAL FIRST AID ON BOARD SHIPS.
FIRE FIGHTING BASIC,FIRE FIGHTING ADVANCED.


FRENCH LANGUAGE CERTIFICATE (ECOLE CLUB MIGROS, VEVEY, SWITZERLAND)2000.

BEAUTY THERAPIST CERTIFICATE (ISTITUTO EUROPA, SASSARI, SARDINIA)2001.

BEAUTY SPECIALIST CERTIFICATE ATTENDED ON BOARD THE M/V COSTA MAGICA (SPECIALIST TRAINING PROGRAM APPROPRIATE FOR BEAUTY, COSMETIC, FRAGRANCES DEPT.)2005.

BASIC SAFETY TRAINING ATTENDED AT THE COSTA CROCIERE TRAINING CENTER, GENOVA.2005

WINDOWS, WORD, EXCEL, EXPLORER

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