CV IT Sr. Manager & Head of PMO

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CV/Resume ID no.: 88021
Last Updated: Friday, January 9, 2009

Dear Recruiting Officer,

Are you seeking a highly organized, detail-oriented, Senior Manager/Director with extensive expertise in managing projects, programs, portfolios, PMO office, shift operators, technical support teams, software products, Technical teams, resource allocation, development life cycle, project management methodologies, and program coordination in fulfillment of business needs, and business development through customer relationship management? Are you in search of a sr. manager with strong leadership skills, with proven expertise contributing in cross-functional teams to fulfill corporate goals? Look no further.

I am a driven and focused Sr. technical manager who knows how to set goals and work to achieve them, who knows what it takes to succeed in a multi-cultural world managing employees scattered in different regions of the word, who spent over 20 years in the professionalism, who strives to align his group’s goals with company’s goals and initiatives. Highlights of my qualifications include:
- Project/Program Management: I have managed IT projects progressively for over ten years. Worked on large and small projects, multi-year and multimillion dollar projects, and with global teams. Took the PMP certification class and soon will take the PMP certification exam. Managed the PMO office where I managed the PM methodology, the projects web sites, mentoring of project managers, building business relations.
- Technical Management: Managed various teams of different technical backgrounds. Like managing a team of operators in a financial institution, or managing a team of developers and analysts, or managing a team of project managers, or even managing a team of offshore service desk support. I have what it takes to succeed in any managerial position. My strength in this area is the ability to adapt to change quickly and comfortably.
- Business Process: I am a strong advocate of engineering and reengineering business processes to fit the needs of the organization I work for. I was promoted in my last position to head of PMO because I had the talent for building and revising business processes using workflows, and Visio diagramming as some of the tools.

With the extensive experience I have in the IT field, in the management field and in reengineering processes, in program & project management, in managing projects using a PM methodology and a discipline, in improving processes, in mastering software development SDLC, in managing business relations, and customer interactions, in securing consensus, and in progressively applying expertise and knowledge to achieve end results, I am the right candidate for this position.

I look forward to speak to you or meet you in person to discuss my background and how it will benefit the hiring organization.

P.S. I’ve taken the week-long PMP training class and I am in process of getting PMP certification.

OBJECTIVES
Seeking a senior management position with a dynamic organization to apply accrued skills in contributing towards the achievement of tangible and intangible organizational objectives while ensuring to add value to this organization by improving it's overall Organizational System in a way that lead this organization to become a pioneer amongst its rivals and makes it as a benchmark to be looked for.

PROFESSIONAL EXPERINCES

1. January 2006-Present nVidia Corp.
(Hi-Tech) Santa Clara, California, U.S.A.

IT Sr. Manager & Head of PMO

• Was hired as technical program manager, but due to high accomplishments, was promoted to head the PMO office in Santa Clara.
• Managed the IT Service Desk and IT technical staff. Enforced ITIL industry standards. As a result, improved IT’s throughput in serving the business.
• Led the implementation of the IT Governance board and governance process which driven IT’s cost down and increased revenue generated from projects.
• Responsible for conceptualization and creation of a change management process, project mgmt methodology, and enforcing PMI methodology for all IT projects.
• Rolled out WebEx, IP soft phone, video/teleconferencing, and other telecom products.
• Developed KPIs to show IT performance metrics in serving other departments.
• Managed integration of the documentum electronic document system with Adobe’s policy server to enforce security on company’s intellectual property while providing external partners secured access to our IP documents.
• Managed a team of seasoned analysts/developers and headed IT relations with key business units like Engineering and Marketing.
• Spearheaded the monthly capacity planning and resource allocation process in collaboration with IT functional managers.
• Worked closely with top management on articulating IT strategic plans.
• Managed IT portfolio in excess of 20 million dollars.
• Facilitated external auditing by PWC to IT’s SDLC and SOX controls.
• Outsourced IT work, and managed offshore development & support teams resulting in saving on IT cost.

2. September 2004 – Jan. 2006 Esurance Inc.
(Finance) San Francisco, California, U.S.A

Business Analysts IT Group Manager
• Was hired to create the business analysts group and lead it.
• Developed the policies, procedures, and business processes for the new business analysts group.
• Enabled the business analysts to coordinate and manage IT projects.
• Represented IT in serving other departments and in promoting IT services to other units in the company.
• Managed releases of new initiatives and continuous improvements
• Participated in setting strategic goals for IT.
• Coordinated efforts between development groups, QA group, and business users
• Developed project documentation templates.
• Applied best-practices in client-relations and in solicitation of requirements, and in execution of projects.
• Recruited, trained, and brought up to speed new business analysts.


3. September 2004 – Jan. 2006 UAE Etisalat Corp.
(Telecommunications) Abu Dhabi, UAE

Project Manager
• Primarily was responsible to implement and rollout Rational tools (RUP, RequisitPro, Clear Quest, Clear Case, UML) to IT department.
• Coordinated a large-scale training campaign on all Rational tools to all 200+ IT personnel.
• Liaising with IT top management to solicit their needs from the Rational tools and to coordinate the training for IT personnel.
• Worked closely with vendor (IBM) on contractual negotiation and on scheduling / conducting the training to IT personnel.
• Produced project documentation (charter, cost estimates, project schedule, project plan, functional specs, technical specs).
• Held periodic status meetings with stakeholders to brief them on progress of project.
• Held workshops with IT personnel to show them how the products work
• Took the lead in using the Rational tools as in (Practice what I preach).
• Served in the PMO bench along with other IT top managers.
• Complied IT practices to ISO 900x standards.

4. May 1997 – March 2003 Resolution Health Strategies
(IT services for Healthcare) San Jose, California, U.S.A.

Director of IT
• Managed IT’s applications and infrastructure groups.
• Provided the vision and the strategic planning for IT.
• Developed company’s flagship products which drove the generation of revenues for the company.
• Worked closely with other directors of business and medicine department to establish company-wide policies and procedures and to promote IT services
• Participated in technical due-diligences with vendors and investor companies.
• Built and managed company’s data-center that housed SAN technology, CISCO routers, and other networking state of the art devices.
• Spearheaded the conceptualization and implementation of encryption scheme to secure client users’ personal data.
• Used my accumulated health care and IT expertise to develop state of the art systems that helped diagnose patient’s symptoms, identify doctors’ wrong diagnosis and treatment, highlight abusive drug prescription habits resulting in saving healthcare companies on cost of treatment and on drug prescription.
• Was responsible for IT department budgeting, for procurement of IT hardware and software, and for establishing vendor-relations.
• Took on many roles (sr. system analyst, developer, project manager, IT manager, and DBA among others).

5. Sep. 1993 – May 1997 Astra Merck Pharmaceutical Corp.
(Healthcare & Pharmaceutical) Sacramento, California, U.S.A.


IT Executive Advisor for Healthcare
• Advised CEOs and senior management of healthcare and pharmaceutical organizations on IT strategy and best practices.
• Provided these organizations with consulting services to improve their IT practices. As a result, the clients were able to save on cost of treatment like in one case, one client saved 17% on cost of drug prescriptions.
• Built systems that helped clients organize, integrate, and merge data from different sources into one repository which improved productivity.
• Built analytical tools and reports to help the clients understand their patient medical history, prescription habits, medical treatment, and cost data.
• Provided team development services for these clients that included recruiting, training, and extracting IT employees.
• Helped these organizations with replacing mainframes and other legacy old systems with more up-to-date and state of the art equipment.
• Aligned clients’ IT practices with ISO and other industry standards

OTHER PROFESSIONAL EXPERINCES

6. June 1986 – Sep. 1993 Raytheon Chemical company Mountain View, CA

7. Arco Oil Company Sunnyvale, CA

8. Borland International Scots valley, CA

9. State of California, Dept. of Insurance Los Angeles, CA

10. ACS Financial Affiliates Dallas, TX

11. J.C. Penny Dallas, TX

1. 2006 PMPI
PMP certification Santa Clara, California, U.S.A.

2. 2003 California State University EMBA
Incomplete
Los Angeles, CA, USA

3. 1986 Texas A & M University
BSc. Computer Sciences
with Minor in Math
Commerce, TX, USA

4. 1982 Rogers State College
Diploma in Arts & Science Claremore, OK, U.S.A.

• Project/Program Management (adopting waterfall approach or iterative approach like RUP, PMI certification in progress).
• PMO Manager (PMI standards and CMMI, manage PMO office, produce KPIs, produce PM methodology, produce balanced scorecards)
• Quality Assurance: ISO 900x, 2000, QA tools, manage QA team, use UML and standard tools for developing test cases such as Test Director, Quick test Pro, Requisit Pro, Clare Quest, Clear Case.)
• System and Business Analysis.
• IT Infrastructure and Service Desk (ITIL standards, manage IT service desk, manage to SLAs, institute speed of light concept (SOL), differentiate between KLOs, CIs, and Nis).
• Web Technology: (eCommerce related projects, Web 2.0, AJAX, JAVA, JSP, HTML, .NET, HTML, Java Script, ASP, PHP, XML).
• SAP Netweaver (BASIS)
• CISCO Routers
• Storage Devices (SAN / NAS)
• .NET and Web Development
• Rational tools (Clearcase, ClearQuest, Requisit Pro, UML, and RUP)
• C++
• Pascal and Delphi
• SOA
• Reporting / Crystal Reports
• Data mining and data management
• Data Integration and consolidation

• Management and in leadership
• Communication & Interpersonal skills.
• HR Manager.
• Outsourcing and offshoring
• Healthcare standards, codes, and regulations (HEDIS, NCPDP, ICD9, DRGs, NDC, ..)
• Bilingual (Arabic and English)